Loan Processor Customer Service

Lin L. Chadwick

P.O Box ****

Woodstock, GA *****

Mobile: 770-***-****

Email: *********@*******.***

Objective: I am a charismatic, energetic office administrator, seeking an environment where I can use my office skills, professionalism, high standards, and build long lasting relationships. Additionally, I would bring my communication skills, multitasking and critical thinking skills to the table along with my dynamic friendly personality. Work History

Renasant Bank – 08/29/2016- present

MORTGAGE LOAN PROCESSOR

Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional and government loan programs. Diligent and detail-oriented -- thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing. Conforming & Nonconforming Loans, FRMs, ARMs, GPMs, Jumbo Loans, Fannie Mae & Freddie Mac Guidelines, FHA, VA, USDA Rural Development Loans Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages. Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lending-program requirements.

Achievement Highlights:

Regarded as one of the company’s most productive loan processors, handling an average of 60+ files monthly.

Outperformed company average in achieving loan-processing turn-around time of 12 days or less (compared to typical 15 to 20 days).

Provided expedient service cited as key to consistently high customer satisfaction and a 10% increase in referrals.

Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings.

Processed challenging loan applications (e.g., first-time borrowers, self-employed applicants and borrowers with problematic credit histories) Silverton Mortgage Specialists- Temp Position 03/01/2016- 07/15/2016 Mortgage Loan Processor/Jr Underwriter

Processing FHA, VA, USDA and Conventional Loans to include review of all secured financial documents. Including but not limited to: credit, assets, income including analyzing personal and business tax returns.

Reviewed customer loan applications for accuracy and completeness, evaluating credit reports to determine the creditworthiness of an applicant, and resolving issues with the application process.

Responsible for ensuring the loan is complete and ready for submittal for review and final approval

CBC National Bank 08/01/2012- 03/01/2016

Loan Processor/ Manager

Responsible of preparing loan files and submitting them to banks or mortgage lenders for approval.

Responsible in ensuring that all documents and signatures are in order prior to submission. Other duties include interviewing, assessing, and researching loan applicants. Timely submittal of loans to underwriter to adhere to compliance, timeframes, and efficiency of loans

Manager Role: Under the direction of the EVP / Chief Credit Officer, the Loan Processing Manager is responsible for managing the day-to-day loan processing performance, developing quality and compliance standards, providing coaching and development for staff, and reporting for various segments of loan processing. Additional skills – MS Office suite, fax machines, copier, all suggested computer systems Excellent verbal and written communication skills

Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Strong analytical and problem-solving skills

Effective communicator, great with conflict resolution, great organization skills, exemplifies great management and leadership skills by using multi-tasking skills, implementing policies and systems that positively impact employee morale, and learning.

A dedicated team player who focuses on goals, who is not afraid to ask questions and who understands the importance of their role at the organization, and their need to be at work, be on time and complete their work daily.

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