Customer Service Representative, Business Development

Anne Blatt

***J Grand Street, New York, NY *****

C: 917-***-**** E: *********@*****.***

Areas of Expertise

New Business Development

Superb Communicator

Exceptional Customer Service

Sales Support

Experienced Manager

Prospecting/Cold Calling

Amazing Deep Clean 2019-Present

Business Development Manager- New York

Created a website in conjunction with a website designer for the business to allow customers to access services.

Set up inbound and outbound appointments for commercial and residential customers and took payments over the phone from customers.

Worked as both a customer service representative and marketing representative.

Work with clients to handle and assess any complaints or questions they may have.

Work with the Thryv platform to manage customer data

Develop concepts, design events, and submit proposals to clients to execute events.

Cold called on potential customers to set up commercial appointments for estimates

Real Estate Property Management

Self Employed – New York 1989-Present

Purchased, managed, and sold multifamily homes

Screened & selected tenants

Communicated with tenants about repairs and maintenance issues

Rent collection

Facilitated estimates and hired contractors for repairs and renovations

Did walk thru of apartments for yearly inspections of residences

Inspected apartments and documented damages after tenant moved out.

Aided in eviction process

Enabled public adjuster to file damage claims with information provided

718 Insurance Agency – Brooklyn, NY 2006 - 2008

Customer Service Representative/Agent/Office Manager

Solicited and developed new business.

Completed new, renewal and supplemental applications

Assisted clients and prospects in a timely manner.

Fielded inquiries and handled all client matters promptly.

Handled difficult customer service issues and resolve them to the client’s satisfaction.

Won award as best Networker of the Month.

Singer Nelson Charlmers Insurance - Teaneck, NJ 2001- 2005

Telemarketing -New Business Development Manager

Managed the entire sales center, in addition to a department staff of five marketing representatives, within this forty person insurance brokerage firm.

Trained and assisted the telemarketing staff in scheduling cold calls with meeting performance standards via monitoring and encouragement.

Created and revised existing telemarketing scripts, resulting in increased appointments for sales representatives.

Mentored troubled employees who experienced great challenges. Encouraged them to work independently and efficiently by organizing a script notebook.

Streamlined cumbersome 20 minute process and subsequently shortened it to 5 minutes in length.

Keep Insurance Agency - Tarrytown, NY 1997 - 2001

Telemarketing/Human Resources Manager

Hired, trained, and mentored telemarketing employees enabling successful outbound business-to-business cold calls for insurance and financial planning services, resulting in scheduling numerous appointments

Hired all support staff, customer service representatives

Chosen by company owners to assume recruitment responsibilities within the Human Resources Department, in addition to acting as telemarketing department manager.

Assisted in the development of a company website

Education

A.A., Liberal Arts, Regents State College - Albany, NY

Licensed Property and Casualty Insurance Broker Course, Cape School, New York, NY

Licensed Life and Health Insurance Broker Course, The Global Institute of Finance and Banking - New York, N

COMPUTER SKILLS

Microsoft Word & Excel

Customer Management Software Thryv Platform

VOLUNTEER WORK

Bikur Cholim

Assist elderly and intellectually disabled individuals with various needs – cooking, companionship, shopping, transportation, spearheading the furnishing of an empty apartment, arranging for housing and meals for Shabbos and holidays.

Fundraising

Assisted families in need with various projects

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