Christine Akpan

Exceptional Administrative assistant with a Sharp Eye for Growth

Washington, DC 20019

ads4ff@r.postjobfree.com

+1-202-***-****

Top-performing Administrative Assistant with a 6-plus-years background in performing clerical and secretarial tasks. Exceptional communication and customer service acumen. A proven academic and professional achiever who possesses unique problem-solving skills. Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Capitol Concierge - Washington, DC

June 2020 to Present

• Provide essential details to potential clients, such as class or membership pricing

• Maintain front desk and verify that orders are placed as necessary to ensure necessary supplies are available at all times

• Coordinate and schedule meetings and conferences

• Coordinate operations, including purchasing, equipment, property inventory, building, equipment, and disposal

• Maintain complete stock of all office supplies and accuracy of inventory

• Review and maintain written and computer files, plus conduct data entry

• Assist in the coordination of administrative functions, including budget, personnel, meetings, and clerical duties

Lead Concierge

Compass Concierge Services - Washington, DC

June 2017 to March 2020

• Supervises concierge team, creates and manages schedule, and manages various services offered to the resident base

• Book freight elevators for move-ins, move-outs and furniture deliveries

• Covers shifts for team members to ensure proper staffing requirements are maintained

• Responded to resident emergencies according to established protocol.

• Ensured all incident reports, property maintenance worksheets, concerns, and other appropriate communications were properly recorded, distributed, and filed.

• Greets and escorts prospective residents to the leasing office.

• Answers incoming calls, places outgoing calls, and schedules appointments for leasing staff.

• Offers and provides information and assistance to residents, prospective residents, vendors, contractors, office staff, and management as needed.

• Ensures supplies are stocked and places orders when needed.

• Develops and implements resident activities appropriate for the demographics of the property.

• Ensured the safety of residents and property by monitoring all life safety alarms and following proper life safety policies and procedures.

• Assists Maintenance Department by processing work orders; follows up on work orders to ensure they are completed timely and accurately; and files work orders when complete.

• Train’s incoming concierge team on day to day tasks and responsibilities

• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Administrative Assistant

Lord & Taylor - Washington, DC

January 2015 to April 2017

• Serves as a customer liaison to assist with customer needs, issues or complaints; tracks customer complaints and coordinates responses to ensure timely turnaround.

• Managing repository for any maintenance and storage of any files or documentation as well as other various administrative duties when directed. Ensures appropriate technology is leveraged to execute tasks.

• Responsible for communicating updates, information, and changes. May be appointed as a delegate to participate in meetings.

• Arrange meetings and attend them to take detailed minutes

• Using critical thinking skills to solve issues that arise during project execution, being the go-to person when something goes wrong.

• Compiles daily, weekly, monthly, quarterly and annual reports.

• Provides ongoing administrative support for retail operations.

• Organized pre-conference and post-conference meetings to industry standards.

• Ensures that adequate and timely communication is maintained between the retail leadership team and any customer complaints or needs.

• Performs general clerical duties, including but not limited to implementing and maintaining a departmental filing system, sending faxes, e-mails, mail, and other office communication, making and distributing copies.

• Inspected all meeting/conference rooms for cleanliness and damage.

• Ensured all rooms are set to the Banquet Event Order and diagrams.

• Placed orders with outside vendors and coordinate set-up/removal dates & times

• Review and optimize office policies and procedures particularly documentation and filing system Package Handler

United Parcel Service - Laurel, MD

January 2014 to October 2014

· Manually move material in packages from one place to another. Whether it be from the truck to the end client, from one truck to another, or from one side of the business to another.

· Pack products in boxes by hand and keep a record of the items packed and moved.

· Work with material moving machine operators and material recording workers to handle items and keep a record of items.

Community Support Worker

Contemporary Family Services - Hyattsville, MD

June 2010 to October 2013

· Assisting people in identifying personal recovery goals.

· Assisting with community resources such as housing, food banks and medical care.

· Providing psycho-educational and teaching symptom management skills to minimize the effects of symptoms of individual daily lives.

· Helping people develop their personal support systems. Executive Assistant

Christ Embassy Church - Lagos, GU

January 2004 to November 2008

• Maintain the daily and long-term schedule of activities for the Pastor’s office, including calendar, travel schedule, accommodations and conferences, and provide back-up materials, special arrangements and transportation related to these activities.Organize and manage the Lead Pastor’s teaching and preaching material.

• Responsible for credit card: ensure transactions comply with the policies and reconcile monthly statement.

• Monitor the activities of the Pastor’s reporting staff, including deadlines, leave, travel and ensure consistent customer service delivery in a collaborative and solutions-based capacity to all levels of staff and volunteers

• Organize specific details as they relate to Sunday messages

• Manage and respond to incoming e mails on behalf of the Lead Pastor

• Proficient in the knowledge and use of PowerPoint, Pro Presenter and Keynote software to make presentations.

Education

Bachelor's degree in Information Technology

Stratford University - Alexandria, VA

May 2020 to Present

Bachelor's degree in Biochemistry

Madonna University - Anambra

March 2001 to November 2004

Skills

• Customer service

• Decision-making ability

• Negotiation skills

• Strong organizational skills

• Communication skills

• Team player

• Conflict management

• Proficiency with photocopiers, scanners, and projectors

• Phone Etiquette

• Teamwork and delegation

• Organization and planning

• Flexibility and efficiency

• Microsoft Word, Excel, Outlook, Powerpoint

• Inventory and supply management

• Front desk

• Trello

• Scrum

• Personal Assistant Experience

• WordPress

• Microsoft Project

• Presentation Skills

Certifications and Licenses

Certified ScrumMaster (CSM)

Administrative support

Additional Information

Software competency skills

• Google Workspace

• Gmail

• Dropbox

• Trello

• Asana

• Slack

• Toggl Track

• Building Link

• Doodle

• Travelperk

• Monday.com

• Evernote

• Zoom

Produce and Grocery stocker- Harris Teeter(Snagajob)

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