Call Center Technology Officer

SEAN CONNORS

***** ******* *****, *****, ******* 33626 *************@*****.*** 727-***-**** mobile

Influencer for Digital Transformation and a Cybersecurity Strategy. Advocate for Azure apps and Automation on Azure. Achieved feedback success developing and integrating technology solutions and products as an innovative hands-on leader. Builds, documents, implements, and integrates, business systems. Although technical, comfortable on c-level as architect. Subscribes to Agile methodology. SME in Azure, Automation, logistics, route planning, debit, credit, ATM, e-commerce, Google maps and Cybersecurity on Azure and AWS, using PowerShell, ServiceNow, SQL, XML, REST API, React, IoT, Tableau, Maps, Appian, Salesforce, C#, .NET, SaaS, Blockchain, NFT, IPS and NIST based Cybersecurity compliance.

EXPERIENCE recent

Dec 2021-part-time Digital Transformation Educator, USF TBW PWC. Tampa, FL

oDeveloping curriculum for USF FinTech certification for MBA master’s degree in Bitcoin, Blockchain and NFT including workshops.

oAdvisory for FinTech and Cybersecurity at the Tampa Bay Wave Accelerator program for startups, coaching to present to investors.

oHybrid-Cloud, Cybersecurity and Azure Automation to develop new recruits for Software engineering at PWC

Dec 2021-Aug 2022 Automation Consultant, Kelverion. Tampa, FL

oAuthored the Automation Journey and the Design and Implementation plan for your Automation Journey

oIT Automation on Microsoft Azure for solutions like AD, Office365, and patching with Integrations mostly ServiceNow and Salesforce

oRunbook Studio and Automation portal pre-sales demos for IT Automation solutions and System center Orchestrator

oDesign and build Service Catalog workflows in ServiceNow integrated to CMDB and IT Automation

Jan 2017-consulting CTO Business and App developer, Bit13 Technologies. Tampa, FL

oDigital transformation for financial private equity firm with Salesforce and Tableau integration on robust access crypto security layer

oMap based dev and implementations of AI logistics focused content like MedLyft for prescriptions delivery and transportation like Uber.

oFiTeq- Developed smart chip software for credit cards with one-time password authentication with dynamic codes in manufacturing

oBIT13 Amazon Bitcoin – Built on Azure the only member-to-member payment Bitcoin network on the Blockchain

oSing Play Love – Media delivery platform that matches books, songs, and video to purchased books and kits.

Dec 2020-Aug 2021 Implementation Consultant, Descartes Systems Group, Tampa, FL

oDelivery logistics for clients like Home Depot, Whirlpool, and Fresenius. Cloud hosted logistics solution, route planning and reservations. Analytics with Power BI and Integrating with Azure, Salesforce, and SAP. Performed implementations for Route Planner on Descartes hosted platform with integrations to Win route and client platforms. Strong sales acumen for solution delivery and Azure SME.

Oct 2019-Oct 2020 v-CISO Cybersecurity Consultant, Towerwall Inc. Tampa, FL

oVirtual CISO implementing Cybersecurity Strategy and compliance audits managing security practices vendor compliance approval

oGRC NIST Risk Assessments and Information Security Management

oCISO for compliance NIST, SOC2, HIPPA, NYDFS, and GDPR for EU privacy

May 2019-Oct 2019 Senior Business and Risk Analyst, Global Resources, LLC. Tampa, FL

oProvided clients with business insights with the goal to increase profitability and meet cybersecurity compliance

oConducted business performance analysis to assess financial, asset, compliance, and cybersecurity risk on ISO 2700 NIST standard

oOptimized processes and improved quality at various manufacturing companies using Agile scrum

EXPERIENCE C-Level

Jan 2017-April 2019 CTO Consultant ROBRADY, Sarasota, FL (Acting CISO for all Cybersecurity)

oEHS Safetycard Corp – A patented wearable Safetycard that trains good safety behavior habits. Technology uses BLE IoT beacons

oProduct development of IoT devices and applications for I-Tap (tracks beer pours) and PILL (opioids dispenser)

June 2015-Jan 2017 Chief Technology Officer, EFX Financial, Clearwater, FL

oUpgraded company to EMV chip capable and implemented new ATM software system under PCI compliance standards

oConverted Rent Payments to an Amazon like item wallet pay system a rule-based ecommerce business system PCI compliant

oManaged IT team completing IT requests on high volume ecommerce transactions with hands on SQL and compliance

oPerformed FISERV/Discover card conversion and MONEX integration under PCI standards

June 2013-June 2015 VP Projects, System Soft Technologies, Tampa, FL

oBuilt relationships to market IT staff augmentation at all Florida state government’s departments and agencies

oDesigned RFP system in-house used for prioritizing, writing, and won two multimillion-dollar RFPs at FL Dept. of Health and FWC

oDeveloped cybersecurity defense audit measurement service powered by CS5LCMM (Capability Maturity Model)

Oct 2011-June 2013 VP cybersecurity division, Nasatka Security, Tampa, FL

oDeveloped a global marketing and sales strategy for the new cybersecurity division of Nasatka including a cybersecurity inside call center

oCreated a strong suite of cyber products in a five-part business defense measurement solution and a NIST based Cybersecurity strategy

Oct 2005-April 2011 CTO Telecom, LDC Telecommunications, Clearwater, FL

oFounded and grew company to annual revenue of $42 million with 110 employees and 30 call centers

oEqual access de-monopolization of AT&T presented the opportunity to develop an EDI system that standardized provisioning

oAn EDI system (much like SABRE) manages orders and call records in a billing system written in MS SQL a SAAS model

EXPERIENCE Fortune 500

June 2000-Oct 2005 Consultant Systems Architect, Datronics Inc, NYC, NY

oClient ACBL American Commercial Barge Lines (a CSX company), Louisville, KY

Managed top-end reporting and traffic performance for ACBL barging transport

oClient Kellogg Company, Battle Creek, MI. Created Quality Control System on production that Kellogg’s implemented company-wide

oClient Pitney Bowes, Stamford, CT. IT financial audit on tax credits at subsidiary to uncover $13 million of unrealized tax credit

July 1998-Oct 2000 Systems Designer, Lockheed, Durban, South Africa

oMcDonnell Douglas achieved top 5 tech performing software pre- and post-sales support for McDonnell Douglas

Oct 1995-July 1998 Systems Analyst Designer, Barclays Bank, Pinetown, South Africa

oHigh volume transaction banking systems for Barclays Bank. Interest rate changes and bank reconciliation

May 1993-Oct 1995 Systems Programmer, Sasol Three Inc., Sasol, South Africa

oWrote inventory parts refurbishing tracking system and management reporting

PHILANTHROPY

Jan 2011-July 2017 Director, SarasotaScience.org St Petersburg, FL

oCo-founded a non-profit organization, a free science lending library of science lab equipment that supports public schools and MOSI

oHelped create the Faulhaber Fab-Lab with 3D printers, a $400,000 project to facilitate creating inventions

EDUCATION

Jan 1990-May 1993 Bachelor of Science, The University of KwaZulu Natal, Computer Science, Pietermaritzburg, KwaZulu Natal, South Africa

oSystems Analysis/Programming Certification SASOL Completed Dept. of Manpower 18-month diploma

oBehavioral Techniques, Human Id, and Goals

oQuality Education- CSX Zero Defect & Measurement

oDale Carnegie Leadership training certification focused on at work application

oSFC Agile Scrum Fundamentals Certification

TECHNOLOGY PORTFOLIO

oServiceNow workflows, Incidents and tasks integrated to IT Automation on Azure

oMicrosoft Azure, AWS redshift, Stitch and Google cloud

oCybersecurity defense measurement CS5LCMM inherits NIST for compliance standard NIST ISO 27K

oStrong in SQL - Microsoft MS SQL procedures and SQL DBA

oTableau EDI story, and dashboards AI dashboards with Tableau Visio

oMicrosoft Power BI Bitcoin Coinbase API’s Amazon Google analytics

o.NET C# Java Scripts Visual Studio 2017

oIBM Q-Radar/Splunk SIEM and forensics threat analysis EMV smart chip CCV and PCI compliance

oGoogle developer, Google Map, Routing, Google Indoor and Indoor positioning Systems IPS and IoT mesh

oZigbee and mesh networks BLE Bluetooth mesh Silicon Labs Simplicity Studio with IoT

oSperry Univac QLP 1100 programming and SSG Certificate Mapper Manual Functions & Run Design, 4G tools

oCA Clipper OOP and Advantage dBase Certification COBOL, JCL, Mapper, RDMS, Clipper, dbase

ACTIVITIES

oUSCG Master Sea Captain 100 Gross Ton – United States Coast Guard

oUSCG Auxiliary Sector St. Pete – United States Coast Guard Auxiliary

oRAF Recreational Aviation Foundation – Mountain Flying

oPrivate Pilot, Tail wheel and AOPA – Airplane Owner and Pilots Association

oSIBF – Society of International Business Fellows

NOTABLE PROJECTS (Hold two utility patents using IoT in indoor locator sensors and measurement devices using Map based UI)

oDigital transformation for financial private equity firm with Salesforce, QuickBooks online and Tableau. EDI10T.com

oPromoting the USF FinTech specialized master’s degree for Blockchain, Bitcoin and NFT.

oMedLyft.com interactive AI Google map with a care circle for medical transport and scripts - CARE CIRCLE MAP

oMap based Uber for real estate agents with Contact Management System (CMS) on Azure integrated with MyGmap.

oInfluencer in adopting a Cybersecurity Strategy and NIST based compliance assessments in healthcare and e-commerce. CS influencer

oEHS IoT used as components to build IoT beacon and wearables for safety behavior training - EHSIoT.com

oRemote Cybersecurity GRC, NIST measurement and compliance CS5LCMM. CS5LCMM Cybersecurity Defense Measurement

oSingplaylove.tools A cyber secure media delivery platform that matches books, songs, and video to purchased books and kits.

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