HR Professional

Bianca Payne Human Resource Professional

Houston, Texas Phone: 337-***-**** *********@*****.*** PROFESSIONAL SUMMARY

A HR Professional with 7+ years of experience in human resources management operations. A strategic HR partner executing HR best practices to align the objectives of the organization while maximizing employee potential by fostering a positive work environment that promotes employee morale by developing relationships within all levels of the organization utilizing attentiveness, trust, and respect.

SKILLS & QUALIFICATIONS

HR Policies and Procedures Strategic Planning Training & Development Performance Management Recruiting Employee Relations Strong Communication Legal Compliance Relationship Management TECHNICAL APPLICATIONS

ADP Kronos Jobvite Paycom Dayforce Microsoft Office Suite EDUCATION

Master of Jurisprudence Labor and Employment Law, Tulane University Law School B.S. Business Management concentration Human Resources, Nicholls State University PROFESSIONAL EXPERIENCE

Catholic Charities-Houston, TX June 2022-Current

HR Business Partner

Coach and develop executive leadership in aligning business objective throughout their departments by creating and implementing HR policies and procedures.

• Advice and counsel managers on employee relation issues to ensure compliance with federal and state laws and regulations, while maintaining knowledge of any new legal requirements, to reduce legal risk for the organization.

• Conduct thorough and discrete investigations of any reported violation of company policies and procedures

• Facilitate and guide quarterly performance check ins to promote professional development and growth that contribute to the success of organizational goals.

• Created engagement procedures and surveys to identify disengaged employees and implement engagement initiatives to boost employee morale

• Facilitate organization wide trainings to improve knowledge of ER trends, leadership skills, and terminations.

• Analyze reports of the business unit to identify areas of opportunity and recommend new approaches to improve efficiency of department

LAZ Parking-Houston, TX February 2020-June 2022

Regional HR Generalist

Coach, counsel, and guide, Regional Vice President, General Managers, and operations management and recruiting team of Texas, Oklahoma, and Louisiana to ensure the best HR practices are in place to achieve company goals by providing strategic support in planning, organizing, and administering HR programs and initiatives for 1 HR Administrator, 4 recruiters and 15 managers overseeing 1200 employees.

• Revamped recruiting process reducing cost by 20% by eliminating additional assessment cost and reengaging underutilized tools

• Strategized with business unit to create action plans to ensure HR plans are aligned with the business unit objectives.

• Partner with management on employee disciplinary action, performance management, and employee engagement to improve work relationships, build morale, decrease turnover, and increase productivity.

• Managed employee relation issues to ensure compliance with laws and regulations.

• Successfully created and implemented business continuity plan that deployed 90% of the workforce to work from home during the early phase of the COVID-19 pandemic

• Created the virtual management and recruiting process to continue hiring and managing efforts during the COVID-19 pandemic

• Created new employee engagement programs to avoid increase in turnover and maintain morale and productivity during the COVID-19 pandemic

Securitas Security Services-Houston, TX November 2017- January 2020 HR Generalist Shared Service Manager

Guided and coached Vice President and District Managers for south Texas to ensure HR best practices. Managed a full spectrum of HR operations and initiatives including performance management, compliance management, new hire orientation, employment relations, recruiting and employee engagement for 650 employees, 2 recruiters, and 5 managers.

• Prepared for quarterly and year end audits - EEOC auditing, annual personnel auditing, site-specific audits.

• Reduced turnover by improving employee engagement and training supervisors on learning styles and constructive coaching.

• Developed and supported recruiting process that resulted in district managers consistently maintaining an OT rate of 1%.

• Performed multifactor data and cost analyses that was utilized to support collective bargaining agreements.

• Developed and implemented communication methods for selecting, promoting, compensating, and training workers.

• Supervised and guide 2 recruiters to ensure fulfilment of positions in less than 30 days.

• Company Liaison for HR policies and procedures explanation for new and potential clientele.

• Responsible for processing and recording all employee life-cycle events and performed data management updates.

• Responded to employee inquiries regarding payroll and benefits, including health and dental, 401k, PTO, FMLA, Worker’s Comp claim and general employee personnel issues.

JMH Companies -New Orleans, LA March 2015-March 2017 HR Coordinator

• Provided administrative support to HR Director for advisement to managers on organizational policy matters and recommended resolutions.

• Created valet training program with Training Manager that reduced claims by 20%.

• Maintained employee records and completed I-9 and E-Verify

• Created events for employee engagement and employee appreciation.

• Ensured proper processes, practices, and documents were completed on all employee actions including new hires, pay changes, terminations, etc.

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