Insurance Specialist Customer Service
Resume:
CAYLA HUNTER
Houston, TX
**************@******.***
SUMMARY
Detail-oriented professional with over 25 years of experience providing exemplary customer service to external and internal customers. Background experience as a Texas Commissioned Mobile Notary and Mortgage Insurance Specialist. A proven ability to coordinate and prioritize responsibilities. Strong skills in leadership, negotiating, relationship-building, researching, collaborating, investigating and resolving complex issues. Strengths include attention to detail, working with a sense of urgency, flexibility, reliability, integrity, solid communication, decision making, teamwork and adapting to change. Exemplary skills:
Time Management Organization Analytical Thinking Accountability
Critical Thinking Multi-Tasking Confidentiality Interpersonal Empathy
PROFESSIONAL EXPERIENCE
Shellpoint Mortgage Servicing Houston, TX October 2012-Present
Mortgage Insurance Analyst
Thoroughly review, manage and analyze mortgage insurance claims to devise fair and cost-effective settlements.
Analyze escrow sufficiency to make sure escrowed funds are sufficient to make required payments in a timely manner
Provide mentorship and training to new hires based on leadership, performance, knowledge and expertise
WYNN Resorts Las Vegas, NV April 2005-April 2011
Hospitality Coordinator/Supervisor
Delivered professional and high-quality service to guests to establish and maintain business relationships and exceed customers’ expectations, which resulted in repeat business.
Utilized effective communication skills with guests through multiple methods of correspondence to ensure guest satisfaction
Provided an elevated guest experience that generated loyal customers
EDUCATION /TRAININGS/CERTIFICATES/LICENSES
Notary Public, State of Texas, Commissioned on August 10, 2020
Certification, Texas All- Lines Adjuster Pre-Licensing Course,
Dream Team 3 Adjusting Academy, Ennis, TX
Certifications, Field Inspector, Emergency Response Team
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