**** ******* **. ***. *

Dearborn Heights, MI ****5

OBJECTIVE: To develop a firm understanding of the enterprise domain, facilitate interfaces with business partners and to participate in the development of practical and efficient processes.

RECENT EXPERIENCE

11/2015-Present Uber Driver Partner, Uber Technologies San Francisco, CA

Provided more than 10,000 safe rides for at least 20,000 passengers.

Maintained high approval and acceptance ratings with a low cancellation rate.

Exhibited excellent customer service and professionalism in difficult situations.

4/2009-3/2020 Architecture Support Intern, Fast Switch LTD. Dearborn, MI

Project Manager for a global Sharepoint portal solution architecture site.

Generated cyclical reports and added automated functionalities to improve accuracy, reduce complexity and augment capabilities using Excel.

5/2007-8/2020 Technical Lead or Assistant, Insight Columbus, OH

Supervised Install teams which removed IBM x41 platforms to replace with HP workstation PCs, setup platforms and teller terminals for network re-association at more than 20 S.E. Michigan Chase Bank branches.

Installed branch and network printers, Receipt Validaters, Teller cash dispensers, numeric keypads, monitors, PCs, network cables and new UPS at more than 20 local Chase Bank branches.

8/2004-11/2004 Support Technician, TechTeam Global Southfield, MI

Tactfully respond to the emergent needs of Liberty Mutual and Prudential Retail Sales Agents using A+ knowledge and in-house knowledge-based registry.

5/2004-8/2020 Technical Specialist, SmartSource Columbus, OH

Removed Token Ring NICs, setup platforms and teller terminals for Ethernet network change at several Bank One / PNC branches.

Installed Receipt Validaters at several Bank One branches.

9/2003-4/2004 EDS Network Monitor, GM Technical Center Warren, MI

Installed Cat 5e cables in High Speed Data room.

Monitored routers and switches for connectivity.

Installed MIB’s to enhance readability of vendor specific diagnostic tools.

6/2003-12/2003 POS Technician, MelTech Global Tracy, CA

Used personal tools in response to the emergent needs of retail clientele.

Installed Touch screen kiosks at Troy, MI Williams-Sonoma outlet.

Installed UPS at Rochester Hills, MI Williams-Sonoma outlet.

EDUCATION

5/2008 – Present Wayne State University / Focus HOPE IMSE Cohort Detroit, MI

Computer Science

Continuing coursework to obtain a B.A. in computer science with a minor in business.

5/2003 – 5/2004 Focus HOPE Information Technologies Center Detroit, MI

A+, Panduit certified

Completed course lab work to obtain A+ certification.

Completed CCNA course lab work with highest honors.

Received Program Manager Award of Excellence.

9/1991 – 5/1993 Wayne State University Detroit, MI

Engineering Undergraduate

9/1982 – 6/1984 Randolph Vocational/Technical School Detroit, MI

Unisys Computer Technology Certificate

Performed troubleshooting procedures for diagnosing mainframe issues in this accelerated computer class.

Completed program with highest honors.

WORK EXPERIENCE

SOFTWARE SKILL SET

Competent use of:

Python Language

C++ Language

Microsoft Office Suite

PaceNet (obtain plat info)

AutoCAD v2.5 through 2000

Microstation v8, SE, J, Inroads

InterPlot utility (IPLOT)

IrasB and IrasC

CorelDraw7.0

CiscoWorks

Packet Tracer

Ngenius

HpOpenView

Cisco IP Phones

Rally

SUMMARY OF EXPERIENCE

Instrumental in building teams, which maintain high standards of operation through cooperation. My challenges in acquiring technical proficiency help to inform my attention to soft skills when working through problems that are presented within a team collaboration effort. As an intern, my first team determined the viability of MS Vista against Windows 7 as an enterprise-wide OS deployment. The data I collected for each of the hundreds of applications showed that Windows 7 was more compatible than Vista but there was some opposition from the manager I was assigned to skipping a Vista deployment. My suggestions and data ultimately saved Ford from two costly OS deployments when one would suffice. I was project manager tasked with building a SharePoint site for a local team of solution architects in Ford Motor Company’s Application Development group. I was then asked to combine this site with two others to create a global team site. A couple years later this global solution architecture site was combined into an enterprise-wide site to include several types of architecture teams in an umbrella under a higher-level manager. In this role also provided administrative support to solution architecture and architecture management teams. In prior positions I have used A+ certification to provide maintenance of networked and standalone computer systems. Install new equipment to replace obsolete machines. Install OS and upgrades as necessary. In several roles have diagnosed and resolved computer user’s problems with software applications, hardware and/or peripheral equipment. Assisted in the completion of large-scale production civil, electrical, architectural and mechanical drafting projects. Developed bid or contract documents which were technically accurate and aesthetically pleasing.

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