Eric Thompson

513-***-**** ethompson*** @yahoo.com

Self-motivated individual with experience with Quality, Safety and leadership looking to obtain a role that will utilize my abilities to drive results and proactively recognize opportunities in order to drive process improvement. Key proficiencies are communication, leadership, accountability, collaboration, Process Improvement.

Skills Used- Organization, Attention to detail,5 Why, 6S, SPC, Kaizen,Root Cause Analysis, Continuous Improvement, Decision making, Customer relations, Customer service, Data entry, Problem solving, Microsoft Outlook, Minitab, Word, Excel. ISO 123485:2016

WORK EXPERIENCE

Oliver Healthcare Packaging _ Quality Engineering Manager/ Management Representative – Hamilton, Oh January 2020-June 2022

Responsibilities

Manage the overall health of the Quality Management System

Certified Quality Inspector through BSI for Internal Auditing

Managed 4 QC technicians and 1 Quality Engineer

Weekly RAIL reviews on current quality initiatives.

Performed biannual Management Review with top management

Track and trend internal and external customer complaints and drive QIR’s for verification of effectiveness.

Tasked with filling the Plant Manager role when position was vacant from June 2020 – August 2020.

Lead “Project Phoenix” validation for Coater 1 upgrades.

Pivotek – Quality Control Manager – Milford, Oh July 2019- December 2019

Responsibilities

Standardize prefab process controls for modular bathrooms.

Facilitate Kaizen events to promote Pod build efficiency

Track Quality Deviation Reports for weekly meetings.

Provide corrective actions for quality issues on the production floor.

Serta Simmons Bedding –Quality Engineer – Monroe, Oh November 2015-April 2019

Responsibilities

Support Plant QE with daily operations.

Perform IQ/OQ/PQ validatiosn for various plants throughout the SSB network.

Perform pilots for new products lines plantwide

Handle supplier quality issues /SCARs/Audits with S.Q.E.

Continuous Improvement throughout the plant with M.E.

Minitab data collection/SPC/analysis for SQDC and product qualification.

Involved in “Lift and Shift” projects in Springfield, Mass and Houston, Tx.

Lead project to save over $30K in obsolete material for the Monroe plant.

Work with VSM’s/VSL’s to solve quality issues within production

Managed team of 4-6 Quality Techs

PM Company Shipping Supervisor - Hamilton, OH November 2013- September 2015

Responsibilities

Print orders for pickers throughout the day.

Daily cycle counts to ensure correct inventory.

Daily meetings with customer service and scheduler to verify when orders were available for shipment.

Order shipping supplies

Schedule times with carriers to arrange customer pickups for truckload shipments

Produced and fax export documents for international shipments.

PM Company Quality Assurance Manager/ Safety Coordinator- Hamilton, OH

Responsibilities

Performed hourly checks on machines to ensure correct materials being utilized.

Inspect all rejected incoming rolls of paper for damage.

Spoke with all paper suppliers to discuss quality issues.

Performed audits on machine operator’s paperwork for accuracy.

Checked finished products to ensure quality and accuracy.

Accomplishments

Started the “Kaizen Project” for material handlers and insure label control.

Implemented a safe way for operators to cut down paper "butt rolls".

Started the "5S" project for organizing maintenance shop.

Sent to Rancho Cucamonga, CA to help start up our new plant. Trained new hires in shipping/machine process.

Increased safe work day to 313 days.

Graham Packaging Operator/QA Technician - Cincinnati, OH - April 2008 to November 2013

Responsibilities

Operate blow molder machine to produce quality containers for Valvoline, Napa.

Performed Quality checks for quality assurance and improved processes for mechanical issues to improve productivity.

Programming changes to distribute material evenly throughout the bottle

Perform bottle color changes daily. Signed off on label changes to ensure bottles were labeled correctly and bottle integrity.

Assist maintenance with mold changes/wheel greasing.

Set up CI vision system to reject poorly labeled bottles.

Accomplishments

Awarded QA Tech position where monitored all lines for correct weights of products. Performed "Drop tests" and top load capacity of oil bottles.

SMED team(Single Minute Exchange of Dies)

Performed internal audits to ensure correct SOP's were being executed

Signed off on "Deviation Request Forms" if acceptable quality wasn't compromised

Performed "1st Article Inspections " on finished product after mold changes or any other major change over has been completed

Safety Committee Member

CPR/ BBP certified

Beechmont Ford Internet Sales Consultant- Batavia, OH - May 2006 to April 2008

Responsibilities

Performed "email blasts" to previous and potential clients to increase sales.

Respond to Internet inquiries and replied to questions on our products, incentives and credit applications.

Helped closed pending deals on new sales.

Accomplishments

Assisted in being names the #1 Ford Dealership in the Midwest for 2006-2007.

Awarded the President’s Award

Avery Dennison Shipping/Receiving Clerk - Fairfield, OH - 2004 to 2006

Responsibilities

Print orders for picking

Communicate with production on ETA of finished product

Worked with management on different 5S and Greenbelt projects

UPS- ECS Supervisor- Sharonville, OH - 1999 to 2004

Responsibilities

Supervised team that was responsible for entering exceptions for undelivered packages.

In charge of the customer service team and handled customer complaints via in person and over the phone.

Controlled high valued parcels. Ensured all orders scanned and loaded on the correct destination trailer.

Accomplishments

HazMat certified

Assisted in the process to implement “Loss Prevention” and stopped over $150,000 of illegal substances from being shipped.

EDUCATION

Business

The Ohio State University - Columbus, OH

Dates 1996-1998

Diploma

Winton Woods High School - Cincinnati, OH

Graduated 1996

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