Gerjuanna V. Spencer
**** ****** ****** ***** *******, Ohio 44137
***********@***.***
Objective
Communicative and dedicated problem solver with experience in positions that require great attention to detail. Trained in a hands on laboratory environment with experience in the following areas:
Customer Service skills Contract Reviewing Able to generate reports
Excellent Communication Order Processing Data Entry
Microsoft Office Suites Excellent detail Oriented Problem Solving
Telephone Rapport Multitasking HIPPA Certified
Experience
Temporary work assignments, Northeast Ohio 12/2016– Present
Gemini Tech Services (General Service Administration)
Serves as a receptionist for the federal courts, answers phone calls, takes messages, responds to inquiries about court issues and procedures, checks in parties, and assists the property managers with daily tasks, and schedule calendar appointments.
SGS Consultant (General Electric HealthCare) Unit Secretary- Customer Service- Collections
Alliance Staffing Solutions (Scientific) Pharmaceutical- G&D- Customer Service
Data Entry, Label Printing, Solving issues, Count, Follow instruction per job requirement, Kept work area clean, identified, Product examination, Research
Adecco Staffing (Industrial Manufacture, Health Care)
Data Entry, Received accurate damaged medical device count, disconnected battery & tubing, Kept work area clean, identified quality density, Communication, Problem solve.
Volunteer (American Red Cross) Euclid Ave, Ohio 05/2015 - 10/2016
Greeting donors entering establishment, determine purpose of visit, registered donor into computer system, directed or escort them to specific destinations,
made sure donors have snacks after donating, and feeling fine to leave
Schwebel’s Bakery co, Solon Ohio 07/2015 – 10/2015
Examine and inspect materials, and products to ensure that packing specifications are met
Remove completed or defective products or materials, placing materials on moving equipment such as conveyors or in specified areas such as loading docks
Load materials and products into package processing equipment
University Hospital Division of Rheumatology Orange, Ohio 02/2014 – 03/2014
Medical Assistant Externship-160hrs.
Greeted patients, performed patient triage, and roomed patients
Completed general office duties including faxing and coping documents, placing phone calls to patients, and data entry.
Assisted doctors with procedures, handing physicians instruments and materials
Preforming tasks such as giving injections or removing sutures, helping with IV inserts/removal, Keeping exam rooms neat, and stocked with materials.
Erico Solon, Ohio 01/2001 – 01/2010
Lead Packer
Recorded product, packaging, and order information on specified forms and records
Took inventory on product and material
Packaged and labeled electrical parts for lighting fixtures, inserted instructions into each package.
Researched parts on computer for packaging and checked for parts availability.
Trained employees on packaging equipment and safety standards.
Problem solve.
Examined and inspected containers, materials, and products to ensure that packing specifications were met.
Maintained stock and organization of all supplies and work materials.
Operated forklift in a safe manner by following all rules and regulations.
Nestaway Garfield Heights, Ohio 06/1997 – 08/2000 Assembly Worker
Checked attendance of machine operators and assigned operators to machines.
Operated machines to assemble and coat Rubbermaid products.
Packaged and labeled parts for shipping according to specifications on tickets.
Hills Department Store, Bedford Ohio 12/1992- 8/1993
Jewelry counter cashier
Assisted customers with interest in jewelry, gave customers the tallied amount of their order, accepted payments, made sure payments were accurate, Problem solve.
Education and Certifications
Remington College Cleveland, Ohio Graduation: 02/2014
Medical Assisting with X-Ray and EKG Diploma
Director’s List Recipient
Perfect Attendance Recipient
*Nationally Registered Certified EGK Technician, December 2013- Present
*Microsoft Excel Certification, January 24, 2013
ADDITIONAL SKILLS
Good Communication, Dedicated Worker, Organized, Good Listener, Problem Solver, Professional
Microsoft word Excel etc., Customer Service Skills, Data Entry, High Attention to Detail
ADDITIONAL AWARDED DOCUMENTS
Excellent Recommendation letters Presented by Medical Assistant Instructor 01/2014
Excellent Recommendation letters Presented by EKG/ Radiography Instructor 11/2013
Certificate of Recognition Presented by The Cleveland Clinic Children’s Hospital 11/2009
COMMUNICATION
Disseminates information by using telephone, mail services, websites, and e-mail.
Communicates daily with wide range of individuals.
Actively listens to comprehend and respond to unspoken needs.
Knows to provide constant status updates to supervisor and co workers.
INTERPERSONAL SKILLS
Focused to all tasks and interactions to build and extend excellent relationships.
Promotes positive interactions by adopting a helpful, can-do attitude.
Communicate to determine needs, and maintain complete and accurate records and files.