Solutions Manager Account
Resume:
Work History
Jonathan
L. Coloma
Contact
Address
Chula Vista, CA, 91915
Phone
***************@*****.**
m
Skills
Project management, time
management, computer
literate, team development
Advanced
Problem solving, strong
analytical abilities, data
analysis and interpretation
Advanced
Computer skills: Full Microsoft
OS Suite, J.D. Edwards, POS,
SBM Insite Portal
Upper intermediate
SharePoint, Time Centre,
Helpdesk Ticket Systems,
Unite Conferencing, WebEx
Advanced
Billing Portal, Outlook Web
Access
Advanced
A professional experienced with managing fortune 500 clients and developing technical and creative course materials under tight deadlines. Seeking employment that demands strong organizational, problem-solving, and interpersonal skills, particularly in collaborating with upper management, and technical subject matter experts. Expert level knowledge in process flow creation, business development, and effective training techniques.
Regional Manager
SBM Management Services LP, Oceanside, CA
Interfaced with partners and large clients to develop and maintain organizational strategies, operational efficiencies, and proposals for increasing technical efficiency and improving profitability
Expanded the relationship with client to add two
sites to my territory Continuously sought out areas of opportunity in order to provide impactful client
innovation for maximum client satisfaction and
reduced operating costs as well as greater
profitability Developed and implemented a new
performance auditing system in order to better
forecast cost and large capital expenditures
Maintained, enforced, and protected OSHA, State
regulations and EHS codes in FDA and GMP
regulated environments Directed several business
startups from obtaining site maps to organizing
orientation for new and incumbent employees,
created business models, etc
Responsible for maintaining multiple site managers compliant on key performance indicators such as
budget, growth, quality, cost and training
Performed Semi Annual Performance Evaluations
with managers to discuss growth opportunities
Assessed at-risk accounts, implemented Corrective
Action plans, performed
Total Quality Management Evaluations and
transitioned at-risk accounts Turned over several
high recordable injury accounts to sustaining Injury Free
2021-09 -
2022-06
Languages
Spanish
Advanced
Accounts through the transformation of employee
culture and investment in employee bonus programs
Strategic Solutions Manager
Pacific West Services LP, Oceanside, CA
Closely managed account operations to increase
process accuracy and improve staff's awareness of
actions needed to reach production and financial
goals
Expanded key account development relationships
that targeted, penetrated and launched business
growth throughout Southern California Escalated
operations issues to other departments as required Drive for cooperation and make changes that will
positively impact external customer demands
Benchmark and establish other performance metrics
including Quality,
Safety, accuracy, labor cost savings, loss reductions, etc
Established and supported a work environment of
Continuous Improvement, using front-line employee
ideas and implements whenever feasible
Work effectively with peers in the Operations team to identify, set, and attain professional and strategic goals Provided clients with quarterly business
reporting and concentrated management
transparency Sourced new business through cold
calling and attending networking events and cold
calling
2020-11 -
2021-09
Account Manager
SBM Management Services LP, New Brunswick, NJ
Interfaced with partners and large clients to develop and maintain organizational strategies, operational efficiencies, and proposals for increasing technical efficiency and improving profitability
Managed a budget of over $1.6M per year; labor,
supplies, consumables, bonuses, team building,
overhead, etc
Drove onsite sustainability efforts that reduced waste hauling providing significant client cost savings
Implemented routes and schedules for maximum
2011-03 -
2021-09
Education
Certifications
work efficiencies Served as appointed area trainer for “Manager in Training” Program Achieved 90
percentile performance audits and customer
satisfaction goals Managed 25+ employees in a 900k square foot facility including child care center,
laboratory, pilot lab, CEA production and office
space
Managed contracted KPIs on a multisite level and
developed case studies and programs as a means
to systematically reduce end user complaints
Assigned training to new employees and organized
cross-training of current employees to develop
bench flexibility and promotional opportunities
within the team Maximized efficiencies through the design and implementation of improved operational
strategies and work effectively with peers in the
Operations team to identify, set, and attain
professional and strategic goals
Transition Experience
Coach
Leaders Conference, Villanova, PA
Judged impromptu, cross examination, and
extemporaneous debates
Mentored youth to develop leadership skills and
public speaking across the country
2010-06 -
2013-07
Bachelors of the Arts: Psychology, Latin
American Studies and Criminal Justice
Rutgers University - Brunswick, NJ
2014-05
High School Diploma
New Brunswick Health Sciences Technology High
School
2016- PIT Trainer Certification
2016– 5 Year SBM Excellence Certificate
2012 – GMP Trainer Certification
2010-2011 - Johnson & Johnson Vendor of
Choice, 1 of 4 awards presented nationally
2011 – Resilient Floor Care Certification
2008 – CPR Certification
When people freely identify with their work and find themselves through it, then the pursuit of excellence follows as a matter of course.”
Theodore Roosevelt Malloch in Spiritual Enterprise
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