Customer Care Front Office
Resume:
SUCHITRARAJA
**************@*****.***
Theaneeswaran Temple Via
Vellalore, Coimbatore – 641 111
AREA OF EXPERTISE:
• Admin/Hr
• Accounting
• Sales and Marketing
• Team Lead
• Hands-on experience in Govt. Applications.
• Sourcing and screening the candidates by Telephonic or personal interviews.
• Database maintenance.
• Excellent Organisational and Interpersonal Skill.
• Strategic thinking
CAREER HIGHLIGHTS:
Since April 2014 – till date, Serves as Senior Manager for M/s. Kovai Classic Industries (Manufacturers & Exporters of Agricultural Machines & its Implements), Varshaa Agro Engg Pvt Ltd (Importers of Agri. Machinery & accessories) and M/s. Feel Smart Designers (Designers & Suppliers of Uniform materials and all kind of dress materials) Role:
• Preparing the business strategies according to the need of the client.
• All liason works and documentation pertain to Imports & Exports
• Handling end to end process for National and Overseas Clients..
• Coordinating with production, sales & service team
• Ensuring the dispatch schedule for both domestic & international
• Preparing documents for Govt. Tenders
• Screen over 50 phone calls daily, taking message and routing calls when necessary.
• Sourcing and screening the candidates by Telephonic or personal interviews.
• Recruiting, interviewing,screeningand shortlisting according to Business requirements.
• Preparing Payroll and Statutory Returns(ESI,PF, GST, Inspector of Factories)
• Internal Auditing and Preparing of Final Accounts Book (Balance Sheet).
From September 2009 till March 2014 - Franchisee of Religare Securities Ltd &Orion Broking Services India P Ltd for both Equity
&Commodity Markethaving a clientele list of 50 numbers.
@ M/s. Annamalai Capital Services P Ltd for the period from January 2005 to August 2009 (Joined as Front Office Staff & Left as an Executive)
Promoted as Executive for NSEL division in August 2008 till August 2009
Promoted as Branch Incharge in November 2007
Transferred to Trading Section In March 2006 dealing with clients and executing orders
As a Front Office Staff:
Attending Phone Calls (able to handle an EPABX)
Customer Care
Handling all Correspondence
Preparing Salary
Maintaining Client Masters
PAN services
All Liason works & Legal correspondence w.r.t Stocks & Shares
@ M/s. Gangotri Textiles Ltd for the period from September 1996 to January 2005
Admin Assistant
• Telephone operator.
• Handled an EPABX with 8*42 and
• Coordinating with Admin dept
• Ticket Bookings with Railways & Airways (for both Domestic & International)
• Hotel Bookings (for both Domestic & International)
• Arranging Transport
• Co-coordinating with Production dept, Marketing Executives, & C & F agent
• Stock Maintenance in factory stores.
• Maintenance Of Petty Cash
• Statutory Works (Labor Department)
• Capable Of Assisting MD For Fixing Appointments, Letter Drafting, Preparing Agenda & Meeting Minutes
• Also Capable Of Coordinating With Sports & Cultural In- House Committees
@ M/s. Cascade Electro Thermics Pvt Ltd., Coimbatore from March 1995 – September 1996 as Telephone Operator
EDUCATIONAL PROFILE:
Doing MBA 1st year @ Bharathiar University
BCA (2017-2018) - 60%
Periyar University Distance Education
DECE (1989-1992) - 80%
Diploma in Electronics & Communication Engineering @ A. D. J. Dharmambal Women’s Polytechnic, Nagapattinam.
SSLC (1989)- 80 %
St.Joseph’s Girls Higher Secondary School, Mannargudi. ADDITIONAL QUALIFICATION:
Holding the following certificates with regard to Stock Market:
NISM Continuing Professional Education For Equity Derivatives
National Stock Exchange’s Certificate in Financial Market (Capital Market Module)
NSDL’s Certification in Depository Operation
NISM Continuing Professional Education For Currency Derivatives TECHNICAL SKILLS:
Document Oriented Packages : MS Office, Tally
Operating System : Windows XP, Windows 7
STRENGTH:
• Easy grasping and Capable of Multi Task Working with self-motivation
• Good Verbal & Written Communication Skill
• Confident on my experience where I can prove and fulfill.
• Ready to travel
• Extrovert person
• Workaholic
PERSONAL PROFILE :
SPOUSE’S NAME : K. RAJA
DATE OF BIRTH : 07.06.1974
SEX : FEMALE
MARITAL STATUS : MARRIED
NATIONALITY : INDIAN
LANGUAGES KNOWN : TAMIL, ENGLISH, KANNADA
DECLARATION:
I declare that the above information’s given by me are true to the best of knowledge and belief. I promise to abide by the rules and the regulation of the organization.
Thanking You
Place: Coimbatore. SUCHITRA RAJA
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