Data Entry Medical Billing
Resume:
Chelsey Merriweather
**** ******* *** ** *******, Ga
***********@*****.***
Customer service focused professional who provides support in a medical office to include scheduling patient appointments, functioning as receptionist to patients and visitors, typing, and organizing and compiling materials. Has the knowledge of customer service, data entry and records management. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as a detail oriented by peers, I can be relied upon to help your company achieve its goals.
• Experience with Microsoft Word, Excel, and PowerPoint.
• Follows policies, procedures and guidelines to ensure consistent quality.
• Able to work in a deadline-driven environment and meet company guidelines for productivity and quality.
Authorized to work in the US for any employer Work Experience Customer Service Representative
Work History
Paramount- Duke - Atlanta, GA September 20 to Present
• Addressed customers courteously using suitable methods and problem solving skills
• Investigated and researched issues to determine root causes and appropriate resolution methods . • Maintained logs and documentation to detail key information regarding incoming and outgoing calls. • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
• Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
• Provided account information to customers and explained bill service policies and customer rights.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Responded to telephone inquires and complaints following standard operating procedures.
• Determined charges for services requested and arranged for billing.
• Navigated multiple computer systems and applications and utilized search tools to find information. • Made appropriate account corrections to resolve customer problems.
• Assisted customers with questions
• Handled billing issues and order inquiries
Apple Customer Service Rep
Telperformance USA - Salt Lake Cty, UT August 2016 to September 2020
• Utilized automated systems to log and retrieve call information.
• Assisted with mentoring new employees during and after training.
• Remained open to feedback from supervisor and peers to build and improve skills set.
• Updated and maintained database with accurate customer information and timely data entry.
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
• Provided assistance to clients
• Answered phone calls assisting with technical issues. 2
• Provided excellent technical support
Debris and Maintained an Orderly Work Area
Marsh Lumber Company - Pamplico, SC May 2014 to October 2016
• Monitored flow of wood in chute and conveyors.
• Prepared and set up machines and tooling for woodwork manufacturing.
• Met production goals and deadlines to maintain schedule.
• Kept facility clean and free of debris and maintained an orderly work area.
• Monitored and adjusted production processes or equipment for quality and productivity. • Followed safety guidelines and operated machinery in a safe and efficient manner.
Education
Associate Degree in Medical Billing and Coding
Miller Motte Technical College
2022 to present
Skills
• Basic Coding Skills for ICD / CPT • Medical Billing
• Third Party
• Medicare
• Medicaid
• HMO
• PPO CMS1500 Claim Form
• Billing Cycle
• Claims Appeal Process
• Medical Records Management
• Release of Information Electronic Health Records • EHR / EMR
• Greenway
3
• Computer Information Systems HIPAA Compliance • Anatomy & Physiology
• Meaningful Use
• ICD-9
• ICD-10 Medical Administrative Assistant
• Medical Terminology
• Patient Processing
• Patient Registration Medical Laws & Ethics • Pathophysiology for Medical Office
• Principles of Management Medical Transcription • Office Accounting
• MS Office / MS Word
• Microsoft Office
• Insurance Verification • Quality Assurance
Languages
• English - Expert
4
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