Telesales Executive Assistant
Resume:
CIRRICULUM
VITAE
OF
KAMENDRI VEERAN
PERSONAL DETAILS:
Name : Kamendri
Surname : Veeran
ID Number : 860-***-**** 083
Sex : Female
Nationality : South African
Marital Status : Married
Dependants : 2
Home language : English
Health : Excellent
Divers License : Code 08
Address : 5286 Cathkin Peak Street
Lenasia South Ext 4
1829
Contact Details : 079-***-****
EDUCATIONAL QUALIFICATIONS:
Last School Attended : Lenasia South Secondary
Date of completion : Dec 2003
Level Attained : Matric
Subjects : English
Afrikaans
Business Economics
Computer Typing
Biology
Geography
EMPLOYMENT HISTORY:
Company : Spar Supermarket
Designation : Cashier
Duties : Cashing and Admin Duties
Period : Jan 2004 to Nov 2004
Reference : Christine Naidoo
Company : Hybrid (Now VIVA Africa)
Designation : Receptionist
Duties : Handling of Switchboard, Telesales, Data
Capturing, Filing and General Administration
Period : June 2005 to Nov 2005
Reference : Fatima Calisto
Company : Webmail International
Designation : Call Centre Agent
Duties : Telesales and Data Capturing, Working as part of the Sales team to develop both new and existing markets. Identifying and then researching potential leads and Opportunities, contacting prospective clients by phone And email, making appointments to meet new and
Existing clients and identifying the customer's needs. Period : Nov 2006 to April 2007
Reference : Luitha Mc Mahon
Company : SA Carton Board Mills
Designation : Receptionist
Duties : Answering all incoming calls / emails and re-routing them to relevant parties, meeting and greeting visitors ensuring they are signed in and inducted, opening, distributing, collecting and taking the post, dealing with any enquiries at the reception, dealing with car park requests and hospitality requirements, Ensuring that the reception area is tidy and clutter free and operating a computer system and switchboard.
Period : Aug 2007 to March 2008
Reference : Robin Padayachee
Company : The BEST Funeral Society
Designation : Call Centre Agent
Duties : Handling of Inbound and Outbound Calls
Assisting with Claims Queries, Assisting and relieving switchboard operator whenever required, Providing advice, information and assistance to callers, attempting to resolve all enquires on first contact with the caller, making sure that all telephone calls are answered promptly, dealing with a customer’s queries, requests, orders or complaints, following up customers by calling them back, essentially receiving up to 80 incoming calls from customers daily, accurately recording details of calls and issues on logging software, having a professional and courteous manner at all times, sending emails to clients answering their enquiries, taking ownership on all calls and queries answered. Period : May 2008 to Feb 2010
Reference : Noelle Szewczyk
Company : The BEST Funeral Society (Promotion)
Designation : Junior Executive Assistant
Duties : PA to Directors, Provide general secretarial / administration support to senior managers & Directors, organizing external / internal meetings attending them and taking minutes, liaising with other staff regulatory authorities, suppliers and clients etc, responsible for answering & screening telephone calls
& face to face enquiries, making appointments and arranging travel and accommodation, raising purchase orders, expense claims and arranging invoices, maintaining and enhancing the working environment of the department, carrying out routine administrative duties like photocopying and filing etc. dealing with incoming emails, faxes and post, producing board meeting papers, agendas, and facilities for meetings, promoting a professional image of the company. responsible for all stationery and company grocery orders, handling of all facilities, co ordination of company functions, involved in recruitment, managing junior staff & HR issues.
Period : Feb 2010 – June 2012
Reference : Roy Naidoo
Company : The Best Funeral Society (Restructuring) Designation : Creditors Clerk
Duties : Monitoring the flow of Creditors invoices in the finance Department
Processing invoices on Accounting System (Pastel Evolution) Manage Supplier’s accounts on Pastel Evolution and reconcilling thereof.
Preparing Payment batch for daily adhoc suppliers and loading on EFT System (Nedbank)
Submitting Invoices to the Senior Managers for proper payment authorization.
Handling and control of company Petty cash.
Management of cash from Vending machine.
Consolidating the Vending machine cash to Petty Cash. Recording and reconciling Petty vouchers on Excel spreadsheet. Processing Petty cash on Pastel Evolution (Cash book) Ordering of Stationery and Groceries for the company. Period : July 2012 to July 2013
Reference : Elizabeth Thosago
Company : Brumby Shoe Components
Designation : Sales Admin
Duties : Looking after Key Accounts, Existing Sales, Reception Period : October 1 to December 31
Reference : Navin Lakha
Company : Rocket Science Media Solutions CC-
Designation : Admin/PA
Duties : PA to Director and Assisting Marketing Manager with Events and Conferences. Office coordination, sales support, basic accounting On pastel, arranging travel, Communicates with relevant agencies to produce travel itineraries for business directors and employee events arranging meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments. Managing correspondence by answering emails and sorting mail assisting in planning and arranging events, including organising catering. Managing reception area and looking after visitors. Answering phone calls and transfers them as necessary. Drafting, formatting, and printing relevant documents as well as keeping all files up to date on Dropbox, Maintains stock lists and orders office supplies as needed, Manages staff expense requests, interacting with directors and carries out their requests, creating agendas, Assisting in purchase orders and invoicing, Maintains accurate records for employee leave requests, Manages outgoing post and records data on special deliveries, Photocopies and files appropriate documents as needed, Attends workshops and conferences when requested
Period : September 15 2014 to March 2020
Reason for Leaving : Retrenchment due to COVID
Reference : Macita Hardacre
Key Skills and Competencies:
Excellent communication skills able to liaise confidently with senior management.
Good understanding of Director level responsibilities.
An excellent level of attention to detail.
Able to work on your own initiative and to tight deadlines.
Excellent word processing and Accuracy Skills
Audio typing, word processing and shorthand experience.
Ability to prioritize workload in a demanding team environment. I am a highly motivated, confident individual with exceptional multi-tasking and Organizational skills. I am able to exhibit confidentiality, discretion, tact, diplomacy and professionalism when dealing with directors or senior managers. Possessing a Proven ability to help managers to make the best use of their time by dealing with Their secretarial and administrative tasks.
Contact this candidate