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Telesales Executive Assistant

Johannesburg, Gauteng, South Africa
October 21, 2022

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Name : Kamendri

Surname : Veeran

ID Number : 860-***-**** 083

Sex : Female

Nationality : South African

Marital Status : Married

Dependants : 2

Home language : English

Health : Excellent

Divers License : Code 08

Address : 5286 Cathkin Peak Street

Lenasia South Ext 4


Contact Details : 079-***-****


Last School Attended : Lenasia South Secondary

Date of completion : Dec 2003

Level Attained : Matric

Subjects : English


Business Economics

Computer Typing




Company : Spar Supermarket

Designation : Cashier

Duties : Cashing and Admin Duties

Period : Jan 2004 to Nov 2004

Reference : Christine Naidoo


Company : Hybrid (Now VIVA Africa)

Designation : Receptionist

Duties : Handling of Switchboard, Telesales, Data

Capturing, Filing and General Administration

Period : June 2005 to Nov 2005

Reference : Fatima Calisto


Company : Webmail International

Designation : Call Centre Agent

Duties : Telesales and Data Capturing, Working as part of the Sales team to develop both new and existing markets. Identifying and then researching potential leads and Opportunities, contacting prospective clients by phone And email, making appointments to meet new and

Existing clients and identifying the customer's needs. Period : Nov 2006 to April 2007

Reference : Luitha Mc Mahon


Company : SA Carton Board Mills

Designation : Receptionist

Duties : Answering all incoming calls / emails and re-routing them to relevant parties, meeting and greeting visitors ensuring they are signed in and inducted, opening, distributing, collecting and taking the post, dealing with any enquiries at the reception, dealing with car park requests and hospitality requirements, Ensuring that the reception area is tidy and clutter free and operating a computer system and switchboard.

Period : Aug 2007 to March 2008

Reference : Robin Padayachee


Company : The BEST Funeral Society

Designation : Call Centre Agent

Duties : Handling of Inbound and Outbound Calls

Assisting with Claims Queries, Assisting and relieving switchboard operator whenever required, Providing advice, information and assistance to callers, attempting to resolve all enquires on first contact with the caller, making sure that all telephone calls are answered promptly, dealing with a customer’s queries, requests, orders or complaints, following up customers by calling them back, essentially receiving up to 80 incoming calls from customers daily, accurately recording details of calls and issues on logging software, having a professional and courteous manner at all times, sending emails to clients answering their enquiries, taking ownership on all calls and queries answered. Period : May 2008 to Feb 2010

Reference : Noelle Szewczyk


Company : The BEST Funeral Society (Promotion)

Designation : Junior Executive Assistant

Duties : PA to Directors, Provide general secretarial / administration support to senior managers & Directors, organizing external / internal meetings attending them and taking minutes, liaising with other staff regulatory authorities, suppliers and clients etc, responsible for answering & screening telephone calls

& face to face enquiries, making appointments and arranging travel and accommodation, raising purchase orders, expense claims and arranging invoices, maintaining and enhancing the working environment of the department, carrying out routine administrative duties like photocopying and filing etc. dealing with incoming emails, faxes and post, producing board meeting papers, agendas, and facilities for meetings, promoting a professional image of the company. responsible for all stationery and company grocery orders, handling of all facilities, co ordination of company functions, involved in recruitment, managing junior staff & HR issues.

Period : Feb 2010 – June 2012

Reference : Roy Naidoo


Company : The Best Funeral Society (Restructuring) Designation : Creditors Clerk

Duties : Monitoring the flow of Creditors invoices in the finance Department

Processing invoices on Accounting System (Pastel Evolution) Manage Supplier’s accounts on Pastel Evolution and reconcilling thereof.

Preparing Payment batch for daily adhoc suppliers and loading on EFT System (Nedbank)

Submitting Invoices to the Senior Managers for proper payment authorization.

Handling and control of company Petty cash.

Management of cash from Vending machine.

Consolidating the Vending machine cash to Petty Cash. Recording and reconciling Petty vouchers on Excel spreadsheet. Processing Petty cash on Pastel Evolution (Cash book) Ordering of Stationery and Groceries for the company. Period : July 2012 to July 2013

Reference : Elizabeth Thosago


Company : Brumby Shoe Components

Designation : Sales Admin

Duties : Looking after Key Accounts, Existing Sales, Reception Period : October 1 to December 31

Reference : Navin Lakha


Company : Rocket Science Media Solutions CC-

Designation : Admin/PA

Duties : PA to Director and Assisting Marketing Manager with Events and Conferences. Office coordination, sales support, basic accounting On pastel, arranging travel, Communicates with relevant agencies to produce travel itineraries for business directors and employee events arranging meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments. Managing correspondence by answering emails and sorting mail assisting in planning and arranging events, including organising catering. Managing reception area and looking after visitors. Answering phone calls and transfers them as necessary. Drafting, formatting, and printing relevant documents as well as keeping all files up to date on Dropbox, Maintains stock lists and orders office supplies as needed, Manages staff expense requests, interacting with directors and carries out their requests, creating agendas, Assisting in purchase orders and invoicing, Maintains accurate records for employee leave requests, Manages outgoing post and records data on special deliveries, Photocopies and files appropriate documents as needed, Attends workshops and conferences when requested

Period : September 15 2014 to March 2020

Reason for Leaving : Retrenchment due to COVID

Reference : Macita Hardacre


Key Skills and Competencies:

Excellent communication skills able to liaise confidently with senior management.

Good understanding of Director level responsibilities.

An excellent level of attention to detail.

Able to work on your own initiative and to tight deadlines.

Excellent word processing and Accuracy Skills

Audio typing, word processing and shorthand experience.

Ability to prioritize workload in a demanding team environment. I am a highly motivated, confident individual with exceptional multi-tasking and Organizational skills. I am able to exhibit confidentiality, discretion, tact, diplomacy and professionalism when dealing with directors or senior managers. Possessing a Proven ability to help managers to make the best use of their time by dealing with Their secretarial and administrative tasks.

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