Customer Service Csr
Resume:
*JOEL FLOYD
AKRON OH *****
**********@*****.***
EXPERIENCE
**** – 2001
CUSTOMER SERVICE REP. THE AKRON BEACON JOURNAL AKRON OH
• ASSISTED CUSTOMERS WITH ANY SERVICE ISSUES
• DISPATCHED MESSAGES TO DISTRICT AND ZONE MANAGERS
• UPDATED ACCOUNTS IN THE COMPUTER
• ENTERED ORDERS TO BE DELIVERED
• BASIC PHONES SKILLS
If a customer calls in and says that their newspaper was not delivered. I would contact district or zone manager for redelivery
2004
TELEMARKETER/CSR/SALES, AMERIDIAL, COVENTRY, OH
• FUND RAISING FOR VARIES CHARITIES
• RECRUITED CUSTOMERS FOR COMPANY'S CLIENTS
• SOLD CLIENTS PRODUCTS, AND PROVIDED CUSTOMER SERVICE
• ENTERED DATA VIA CUSTOMER INTO ELECTRONIC ACCT
• UPDATED ACCOUNT INFO ON THE COMPUTER
• ENTERED ORDERS TO BE SHIPPED
• BASIC PHONE SKILLS
I honored whatever contract client had with Ameridial rather it be customer service, sales or fundraising for varies charities.
2006-2011
TELEMARKETER, THE AMERICAN REDCROSS, AKRON, OH
• REACHOUT TO RETURNING DONORS TO MAKE AND APPOINTMENT TO DONATE BLOOD
• GIVE INFORMATION ABOUT UPCOMING BLOOD DRIVES TO RETURNING DONORS
• SET APPOINTMENT FOR DONORS
• UPDATE DONOR INFO IN OUR COMPUTER SYSTEMS
• EDUCATE THE DONORS OF THE IMPORTANCE OF THEIR DONATIONS
• KEEP PEOPLE IN TOUCH WITH FAMILY AND FRIENDS DURNING NATURAL DISASTERS
• GIVE INFORMATION ON OTHER SERVICES THAT THE AMERICAN REDCROSS PROVIDES
• BASIC PHONE SKILLS
My primary function at The American Red Cross was to encourage donors to come and donate 2
2011
CSR/SALES, SUMMACARE AKRON, OH
• GATHERED INFORMATION FROM ENROLLEE FOR MEDICARE SALESPERSON
• EDUCATED THE ENROLLEE ON WHAT THE PLAN COVERS
• ANSWERED QUESTIONS FOR THE ENROLLEE
• ENTERED ENROLLEE INFORMATION INTO OUR COMPUTER SYSTEMS
• BASIC PHONE OPERATION
My primary function for is to prepare the enrollee for the sales associate. 04/30/2018- 07/06/2021
TELEMARKETER, SALES, CSR DIALAMERICA, AKRON,OH
• SALES
• CUSTOMER SERVICE
• ACCOUNT REVIEW
• SERVICE ACTIVATION
• UPDATE ACCOUNT INFORMATION
• BASIC PHONE SKILLS
MY FUNCTIONS AT THIS JOB IS WHATEVER THE CLIENT OF THE COMPANY CONTRACTED US TO DO…I COULD BE DOING CUSTOMER SERVICE SALES OR TELEMARKETING. I HAVE TRAINED FOR ALL 3 ROLES 09/21 - 9/22
TELEMARKETER, ANSWERNET AKRON, OH
• SALLES
• GATHERED INFO
• DATA ENTRY
MY FUNCTIONS WAS TO GATHER INFO AND SCHEDULE APPOINTMENT FOR WHATEVER CLIENT I WAS ASSIGNED TO.
EDUCATION
06/2006
ASSOCIATES IN APPLIED BUSINESS IN COMPUTER INFO SYSTEMS, UNIVERSITY OF AKRON
SKILLS
• 45wpm
• Office
• Computer concepts
• Html language
3
• Setting up small networks Microsoft or cisco
• Hardware and software support
• Business applications
*REFERENCES UPON REQUEST*
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