System Administrator Phlebotomy Technician

Sonya D. Hornbuckle

Relationship Sales Professional

Detroit, MI

Technology, sales and real estate professional with a complimentary medical and logistics background. Authorized to work in the US for any employer

Work Experience

Sr. Partner Development Mgr.

Rocket Mortgage - Detroit, MI

April 2020 to Present

1. Business to Business sales professional placing outbound sales calls to meet or exceed monthly quotas.

2. Work with various corporate partnerships to assist in growing and Onboarding clients desiring to become an Independent Mortgage Loan Originator with Rocket Pro. 3. Responsible to employ high level sales skills utilizing Salesforce and Microsoft suite to help grow realtor network.

4. Frequently demonstrated superior sales skills resulting in corporate recognition (Rock Honors nominee) and top sales numbers regionally and team level. 5. Promoted to Senior Partner Development Manager (prior to being part of a recent major layoff). Licensed Real Estate Professional

Reach Realty Group LLC - Southfield, MI

March 2018 to Present

After a successful background in Information Technology, Sales and Medicine, real estate sales and technology have captured and dominated my professional interests and pursuits. Somewhat a natural transition, it encompasses ALL of my skills while allowing me to help others with one of the most significant decisions in their lives.

• Prepared market analysis statistics, bid presentation for buyers & sellers, researched listings, set up title searches and home inspections

• Promoted sales through advertising; worked with more than 20 websites to promote seller's home, hosted open house events and buyer education seminars

• Established positive flow of communication with agents, clients, attorneys, and all personnel involved in closing transactions

• Negotiated contracts with agents representing buyers and sellers

• Educated sellers and buyers concerning legal disclosures

• Facilitated the closing process on behalf of the clients and insured that all parts of the contracts were met prior to closing

• Salesforce CRM to track sales, customer data and referrals Independent Grant Writer

Endowment Services Group - Lathrup Village, MI

March 2011 to Present

Obtain foundation and/or organization grant funding to support new and continuing programs. Research and cultivate potential funding sources in development of grant proposals and budgets. Operations Coordinator

Gannett, Inc. - Novi, MI

November 2017 to September 2019

Utilizing a manifest, I identify zoned newspapers, advertising materials and other products; perform movement of products from carts and pallets and the auditing and staging of those products along with general maintenance of the Distribution Center.

Loading and stocking of magazine products for new Door front Direct program subscribers. Responsible for timely customer contact of subscribers regarding delivery issues, dispatch and or redeliver customer complaints using AS/400 technology and programs. Acts as a substitute delivery driver during carrier absences, utilizing Route Smart technology to identify current subscriber's addresses. (Most delivery work performed on midnight shift.) Customer Transport Driver

Lyft, Inc. - Detroit, MI

September 2016 to January 2018

Customer transport driver in Southeastern MI for large international transportation company. Owner/Manager

Crescent Centre Cafe - Southfield, MI

January 2013 to November 2016

Managed a successful cafe in an office building that served the local tenants. The cafe style menu focused on soups, salads and sandwiches with many complimentary dessert, coffee and snack selections. Directly responsible for daily setup, cleaning, and accounting including tax preparedness and restaurant compliance according to Michigan standards.

Cardio-Phlebotomy Technician (Lab Assistant/Volunteer - PBT (ASCP) Phlebotomy Career Training Inst - (University of MI) - Garden City, MI August 2011 to December 2012

Graduate with Certifications in Cardio-Phlebotomy, EKG Technology, and IV Technology from Phlebotomy Career Training Institute in Garden City, MI

Thoroughly trained in Medical Laboratory technology with an emphasis on venipuncture, tube technology, and patient care. Phlebotomy Technician Certificate No.: 20100010 Volunteer Phlebotomist and patient care services in a clinical setting with Detroit Medical Center. Went on to work for University of Michigan as a Lab Assistant for one year. Sales and Support Technician

Computer Love, Inc - Lathrup Village, MI

January 2007 to December 2011

Responsible for assisting in customer acquisition, retention and management using ACT Database. Educate customers as to their financial responsibility for technical services rendered while making arrangements to secure monies for said services.

Professional reporting, presentation development and data management with Microsoft Office Suite of products.

Aggressively sought opportunities to increase brand recognition through advertising and sales incentives for customers.

Clinical volunteer for DMC

My Heart My Life

November 2011 to November 2011

11/4/2011) performing glucose and cholesterol testing by extracting blood samples into capillary tubes using the LDX Cholestech System.

Certified in Basic Adult/Pediatric CPR & AED with City of Southfield Fire Department Merchant Services Account Executive

ABN AMRO/NPC - Troy, MI

January 2003 to 2006

Troy, MI

2600 W. Big Beaver Rd., Troy MI 48084 - 5100 Interchange Way, Louisville, KY 40229 800-***-**** HQ Merchant Services Account Executive

Responsible for the successful implementation of merchant credit card setup and ongoing customer service and maintenance of that business relationship. Employed strong prospecting skills to secure 8-10 new accounts monthly. Interact with and educate Standard Federal Bank branch personnel regarding the merchant services program and improvement efforts.

Prepared and executed presentations and management reporting at branch and executive level meetings.

Pursued ongoing technical and sales training needed to increase sales ability and industry expertise. Independent Technical Consultant and Recruiter

Proxy Communications - Lathrup Village, MI

January 2000 to January 2003

Independent AS/400 consultant for small technical placement firm that matches qualified IT professionals with potential employers.

Responsible for recruiting, interviewing, and placing candidates. Pursued and developed potential clients and candidates. Contracted and retained by Wayne County Government IT Dept. to provide Help Desk Personnel. AS/400 System Administrator (Wayne County Government/Contractor) Quantum Consulting - Southfield, MI

June 1999 to December 1999

Southfield, MI

28411 Northwestern Highway, Suite 620, Southfield, MI AS/400 System Administrator (Wayne County Government/Contractor) Daily AS/400 320 system management and Y2K compliance testing. System Administrator for three Wayne County departments (I.T./Register of Deeds/3rd Circuit Court). Implemented monthly user group meetings for departments serviced. Responsible for PTF's, TCP/IP administration, and communications. Projected effort required for decommission and upgrade of system. RPG/400 and CL programming support where necessary. Responsible for PC to AS/400 connectivity and troubleshooting. Programmer Analyst

Dana Corporation - Rochester Hills, MI

February 1999 to May 1999

Y2K compliance program analysis and support using RPG/400 and CL. Management reporting of all Y2K changes using Microsoft Project. System Administrator/Programmer Analyst

Harvard Industries - Farmington Hills, MI

May 1997 to February 1999

Farmington Hills, MI

30665 Northwestern Highway, Farmington Hills, MI, 48334 - 248-***-**** System Administrator/Programmer Analyst

Developed security and backup standards for startup operations on E80. System and security administration for 12 auto parts plants nationwide. Infinium payroll and Lawson accounting software support in RPG/400. JBA application and security implementation on an AS/400E 720 model. Utilized Microsoft Exchange, Word, and Excel in daily duties. Responsible for PC to AS/400 connectivity via Netsoft and PC Support. Systems Analyst

Kmart International Corp - Troy, MI

July 1995 to May 1997

Grocery department RPG program maintenance and support on F70 and 320 model AS/400's. Responsible for system security, performance, and DASD utilization. Assistance with operating system testing, planning, and upgrade. Developed and implemented a training and transition program for Help Desk personnel to streamline operations in Super K Development department, which helped to minimize after-hours support, calls. Education

Certificate of Completion in Real Estate Sales

Michigan Institute of Real Estate - Southfield, MI September 2016 to September 2016

License in Computer Science

Macomb Community College - Warren, MI

1997 to 1998

Associate in Computer Science

Detroit College of Business - Dearborn, MI

1992 to 1993

Associate in Computer programming

Programming and Systems Institute - Southfield, MI 1988 to 1989

Skills

• Operations (5 years)

• Organization (10+ years)

• Motivated Sales Professional (10+ years)

• Logistics (3 years)

• Credit Card Setup & Sales (2 years)

• Microsoft Office Suite (10+ years)

• Sales

• Communication skills

• System Administration

• Operating Systems

• Computer Networking

• LAN

• TCP/IP

Certifications and Licenses

Licensed Real Estate Salesperson

March 2018 to Present

Licensed real estate professional with Reach Realty Group in Southfield MI Driver's License

Certified Phlebotomy Technician

CPR Certification

Food Handler Certification

Additional Information

Former exceptional AS/400 Administrator and Systems Analyst with complimentary PC, software and hardware skills. I have transitioned from healthcare and food services to my true passion - real estate sales, customer service and logistics.

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