Front Desk Sales Associate
Resume:
Stephanie Martinez
Tacoma, WA *****
*******************@*****.***
Excellent communicator, problem solver and detail-oriented. Proficient in critical thinking and team collaboration. Demonstrated communication in socio-economic and diverse cultural populations. Supportive, resourceful, and attentive to clients needs. Authorized to work in the US for any employer
Work Experience
Sales Associate
Hudson Group/Elliot Bay Book Company - Seattle, WA April 2022 to Present
• Acknowledge and greet customers as they enter the store or approach the cash wrap.
• Follow all company policies, cash handling policies and special store loss prevention procedures.
• Communicate effectively with customers, fellow employees and store management.
• Perform a variety of duties relating to cash sales, airline vouchers, credit and debit card purchases.
• Reorder, restock, and reprice merchandise as shipments arrive per floor plan.
• View invoices, receive, and view compliance to shelve books correctly.
• Handles refunds for returned items and purchases. Creative Arts Director/Benton Institute Fellow
The Black Brilliance Research Project Organization - Seattle, WA September 2021 to January 2022
• Created and established curriculum for the Benton Fellowship and quality standards for the program.
• Revamped work strategies and content processes to accomplish curriculum objectives.
• Attended faculty meetings to develop strategic communication and marketing plans for the organization.
• Edited and contributed to press release content and game creation for organization
• Guided and designed artistic aspects of curriculum based assignments.
• Hosted interviews pertaining to digital equity and community networking.
• Orchestrated and finalized curriculum based blog posts for the organization.
• Received certificate of completion upon completing six city Benton Fellowship program in its entirety. Administrative Assistant/Youth Leading Mentor
The Silent Task Force Non-profit organization - Tacoma, WA February 2021 to September 2021
• Aid in scheduling faculty trainings and maintain calendars.
• Attend faculty meetings and coordinate staff meeting minutes.
• Aid in preparation of communications, such as memos, emails, invoices, reports and other correspondence.
• Write and edit documents such as reports and instructional documents.
• Create and maintain filing systems, both electronic and physical.
• Commit to building a supportive, patient relationship with youth.
• Connect remotely every week with mentors and mentee(s) as designated by your particular role.
• Explore resources and make connections for mentee(s) in response to their expressed interests, goals, and needs.
• Share community, educational, and career-related resources with mentee(s).
• Work with mentee(s) to improve mental health and self-awareness.
• Participate in orientation and training sessions and regular check-in meetings with staff.
• Complete weekly online meeting sessions to record time spent with mentees and share stories, concerns, etc.
• Communicate with program coordinator if any concerns or problems arise. Assistant Toddler/Infant Teacher
LaPetite Academy - Federal Way, WA
November 2019 to March 2020
• Provided physical care for children ages 4-36 months
• Interacted and built a secure relationship with children ages 4-36 months
• Developed activities that reinforce familiarity in basic skills such as counting and speaking
• Scheduled constructive playtime that contributes to social and emotional development
• Disinfected classroom in its entirety to prevent spread of germs
• Regularly communicated with parents providing day-to-day reports on child's development
• Kept records of accidents and other incidents to help maintain a safe and supportive learning environment for all children
• Attended training classes and informational faculty meetings Hotel Front Agent
Comfort Inn by Choice Hotels - Seattle, WA
May 2018 to September 2019
• Promoted positive guest relations to all individuals approaching the Front Desk
• Liaised with vendors to resolve issues with Internet phone and in-room movies
• Issued keycards and escort instructions to bellhops
• Cleaned and maintained lobby and common areas, restocking supplies and watering plants
• Advised housekeeping staff when rooms have been vacated and are ready for cleaning
• Deposited guest valuables in hotel safes or safe-deposit boxes Co-teacher/ Support Staff
Tottini Discovery - Bellevue, WA
March 2018 to September 2019
• Created developmental themes with lead teachers and director
• Ensured classroom environment is safe and clean in accordance to handbook regulations
• Provided Developmentally Appropriate Practice (DAP) activities for physical, cognitive, social/ emotional, and language development
• Documented student progress and communicate with parents to track growth and advancement
• Worked successfully with adults and children from a variety of ethnic and cultural backgrounds
• Contributed positively to the behavior and social interaction of the children
• Attended training classes and informational faculty meetings Client Service Specialist/Front Desk Receptionist
Natural Hair Salon - Federal Way, WA
December 2017 to March 2018
• Managed front desk reception area including greeting and directing clients.
• Managed and promoted company social media accounts to increase patronage and sales.
• Scheduled and confirmed appointments in computerized system.
• Assisted with maintaining banking system including payroll responsibilities
• Responsible for monitoring and tracking inventory.
• Responsible for janitorial duties which included waiting area, service area, restrooms, and offices.
• Assisted with clients natural hair care needs.
Sales Associate
Catherine's - Federal Way, WA
June 2017 to December 2017
• Created store imagery and merchandise presentation
• Responsible for maintaining cleanliness of store
• Focused on achieving targeted productivity, sales, and profits Education
High School Diploma
South Lake High School
May 2013 to June 2016
Skills
• Clerical experience
• Early childhood education
• Blogging
• Content Creation
• Toddler Care
• Deadline oriented
• Outstanding organizational skills
• Multitasking
• Creativity
• Punctuality
• Communication skills
• Time management
• Asking questions
• Active listening
• Adaptivity
• Written communication
• Google Docs
• Cleaning
• Guest Relations Experience
• Classroom Management
• High-end sales
• English
• Fashion retail
• Sales
• Customer service
Certifications and Licenses
CPR & First Aid
February 2020 to February 2022
Bloodborne Pathogens Training
February 2020 to February 2022
The Benton Institute Digital Equity Program Certificate of Completion January 2022 to Present
Food Handler Certification
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