Customer Associate Service Representative

QUINTON GHOLSON

Petersburg, VA *****

+1-804-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

Well-qualified Job Title with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Hardworking Lead Dispatcher offering Number+ years of related experience. Independently monitors personnel and resolves issues. Good communication, multitasking and prioritization skills pair with background with fleet dispatch. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software.

Job Title focused on keeping teams on-task and exceeding quality, performance and safety standards. Gets most out of every resource and team member using creativity and excellent problem-solving abilities. Proven record of accomplishment in Type leadership.

Experienced Handyman with Number years of experience in commercial and residential maintenance. Outstanding skills in carpentry, plumbing and electrical repairs. Excellent communication and problem-solving skills. Friendly and always willing to go extra mile to deliver satisfaction.

Hardworking Job Title bringing Number+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. SKILLS

Dispatch Recordkeeping

Team Work Scheduling

Team Meetings

Processing Orders

Repair Scheduling

Service Vehicle Dispatch

Call Center Software

Work Crew Dispatch

Customer File Maintenance

Message and Work Order Transfer

Work Order Preparations

Service Requests

Paperwork Submission

Assisting Dispatch

Service Planning

Trucking Dispatching

Fleet Dispatching

Routing Orders

Updating Logs

Dispatching Workers

Supply Chain Improvement

Driver Routing

Materials Distribution

Dispatch Release Documents

WORK HISTORY

04/2019 to 06/2021 Dispatcher

IFS Trucking Llc – Colonial Heights, VA

Directed dispatching, routing and tracking of Number fleet vehicles. Maintained updated and detailed records of calls in physical and electronic database.

Closely monitored dispatch board to triage and prioritize over Number daily calls. Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

04/2013 to 09/2014 Handyman Helper

Small Time Home Repair – Petersburg, VA

Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains and maintaining gutters. Removed and repaired carpet and wood flooring.

Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping and sanding.

Troubleshot equipment breakdowns and performed preventive maintenance. 08/2009 to 09/2012 Home Health Aide

Public Partnerships – Chesterfield, VA

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Traveled to clients' homes to complete healthcare services and promote continuity of care.

Provided mobility assistance such as walking and regular exercising. Completed entries in log books, journals and care plans to accurately document and report patient progress.

09/2010 to 06/2011 Customer Service Representative Star Tek – Petersburg, Va

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

10/2007 to 01/2008 Warehouse Worker

Amazon – Petersburg, VA

Loaded, unloaded and moved material to and from storage and production areas. Wrapped pallets in shrink wrap prior to loading.

Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Consistently lifted materials weighing as much as Number pounds. EDUCATION

06/2007

Petersburg High School - Petersburg, VA

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