Jalil @zam

Cell: +1-925-***-****

San Lendro, California 94578, USA

ads46x@r.postjobfree.com

Profile Summary:

Business Analyst experience in the filed about 6 years, with experience of traditional Waterfall SDLC and Agile Methodologies.

Skilled in translating business requirements and user expectations into Epics, User stories, functional requirements, and non-functional requirements.

Experience in healthcare, Ecommerce, supply chain management, Retail & QSR.

Point of sale & Mobile application working knowledge.

Having experience of documenting process flows and swim lane diagrams.

Highly developed problem solving and prioritization skills that will be demonstrated by the successful and timely completion of assignments.

Capable of forming and maintaining positive and productive working relationships in internal, external, independent and team environment.

Able to handle task independently, without significant supervision.

Ability to communicate and translate technical language into non-technical for stake holder in a clear and effective manner.

Team-oriented collaborative approach.

Entrepreneurship and a desire to be part of a rapidly changing team environment.

Desire to work in a rapidly changing and diverse environment and willing to accept ownership. Work Experience:

Walgreen Boot Alliance April 2019 - Aug 2022

Business Analyst

Responsibilities:

Designed and developed project document templates based on SDLC-Agile methodology.

Served as a liaison with stakeholders and technical team in anticipating requirements.

Create use cases and systems flow diagrams to support software development projects.

Worked on Mobile application and Point of sale feature enhancements.

Analyzes, resolves and documents system changes needed because of defects, enhancements, incidents, missing requirements or other root causes.

Proactively identifies and assists in prioritizing opportunities to streamline business and system processes.

Worked closely with business partners, SMEs to understand the process.

Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables.

Coordinated with architects and developers to convert business requirements into system requirements.

Performs analysis and translates business needs to create high-quality business requirements and Functional Specifications documentation within specified time frames to solve moderately complex problems.

Performed As-is analysis, To-be analysis, Data Analysis, Gap analysis, Competitive analysis, Comparative analysis, process flows and business flows.

Designed and implemented basic SQL queries for QA testing and Report/Data validation.

Used Jira for writing Epic, user stories with acceptance criteria or user stories with use cases, used confluence for upload documents.

Updated requirements as per business user’s feedback and changes in functionality of the applications.

Attended meetings with QA and developers to discuss defects. Greystone Hotel Jul 2016 – Mar 2019

Business Analyst

Responsibilities:

Used application life cycle management (ALM) to log, track, and report and maintain the defects.

Work with business teams to create reports and dashboards.

Drive the elicitation, definition, and documentation of requirements.

Map current state and future state processes.

Facilitated JAD sessions for communicating and managing expectations with customers.

Worked on adding functionalities to Electronic medical record (Epic).

Responsible for creating a continuous improvement process, investigating problems, generating recommendations, and implementing solutions based on the use of analytical tools.

Documented business requirements and communicated these requirements with the development team for design and implementation of business solutions.

Performed GAP Analysis for business processes.

Worked with business and customer on new initiatives, identify and provide insight and recommendations of what data will be helpful to reach the desired project goals.

Presented BRD to the Business for feedback and approval.

Created FRD with detailed mock-ups and wireframes for the requirements selected for the release.

Supported UAT by ensuring clear test scripts were written and executed.

Provided maintenance and support after project completion.

Designed and developed use cases using MS Visio. Education:

Masters in Mass Communication from Karachi University, Karachi, Pakistan. (2002).

Honors in Mass Communication from Karachi University, Karachi, Pakistan. (2001).

High School Certification from Shah Latif College Steel Town, Karachi, Pakistan. (1998).

Secondary School Certification from Grammar High School Steel Town, Karachi, Pakistan.

(1996).

Licenses & Certifications:

Business Analyst Certificate course from Northeastern Illinois University. Skills:

Jira

Confluence

MS Office (Excel, PowerPoint, Project, Word, Outlook, Visio)

SQL

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