Director Program Customer Service
Resume:
STEVE HANUSA
MADISON, WI *****
**********@***.***
Director-Consultant People, Program, Process
Leadership career recruiting and managing people, developed twenty-year consulting and training, and business development for behavioral healthcare. Directing healthcare treatment recovery programs for addictions, criminal justice, mental health, and crisis services systems in community, residential and correctional settings for seniors, adolescents and adults.
Span of executive responsibility included two regional director positions for multi-unit treatment programs developing and managing quality programs with emphasis on trauma care, coping skills attainment, anger management, evidence-based learning, and taking personal responsibility. (Advocate for diversity and multi-cultural practices.)
Broad base of behavioral health management experience enables sound program development,
continuous quality improvement, clear focus on operations success, accurate operations practices for financial and regulatory success, and analysis for outcome and accountability. Managed adult and adolescent psychiatric & addictive disorders units in corrections, community, and hospitals.)
Strategic marketing and planning led to average daily census of 92% capacity, improved referral network, and collaborative program with local non-profits. Versatile marketing via media including radio call-in show and award-winning video production.
Actor, director, producer of over thirty theatrical productions, educational videos, writer grants sand proposals. Writing memoir and play.
Skilled: Licensing, CARF, and JCAHO evaluation and accreditation. MSW and master’s in divinity.
Accomplishments: Program design and development in seven states and Canada including Grant-Iowa County Unified Board, Charter Hospital, Camp Recovery Center, North Dakota State Hospital, Nanaimo Regional Jail (British Columbia), The Salvation Army, Walden House, California State Prison, and others. Achieving financial success, crisis admissions and services, decreased AMAs, increased treatment compliance and completion, lower staff turnover, continuous quality improvement, team building, managed care contracts, data analysis and positive accreditation.
CAREER EXPERIENCE
Executive Director: residential co-occurring disorders center 8/2021-7/2022
Silver Creek Recovery Center
2046 T 25th Avenue
Watford City, ND 58854
Assessment & Counseling Associates 1/2018–9/2020
Contract therapist for sex offenders in mandatory outpatient treatment. Part-time
Consulting and Training, LLC 1992 to present
Design and execute training for corporate, healthcare, and government settings. Behavioral health and addictions treatment. Organized ongoing forums for a consortium of faith communities. Designed and provided over 250 one- to three-day trainings on leadership development, intensive group therapy, team building, barriers to recovery, therapeutic community and interventions in seven states.settings Clients included U.S. Department of Justice, Drug Courts, Nortel Networks, Great West Insurance, MADD, and correctional treatment facilities in Montana, North Dakota, North Carolina, Iowa and Canada.
Writer & speaker: Published articles on change management, created award-winning video: “Impact: Driving Drunk, Driving High.” Designed and presented over 250 training events. Keynote and featured presenter at national and state addiction training conferences.
ATTIC Correctional Services Madison, WI 10/2015–7/2016
Facilitator/Manager Residential addiction treatment services for correctional clients.
Madison Health Services 9/2014–9/2015
Clinic Director responsible for operations, P&L, business development, personnel, customer service, facility management, purchasing, nursing & counseling supervision, security, referral relations for 600 patient medically assisted treatment with 22 staff providing counseling and methadone, suboxone, and subutex. Personnel, regulations, accreditation, patient and stakeholder relations.
Special Projects: Consulting
June 2013-August 2014 Completing and evaluating work at North Dakota State Hospital. Developing proposals for transitional treatment for probationers & parolees and others. Proposing narratives for addictions educational video. Writing a memoir on growing up with a mentally ill parent and the impact of trauma.
Salvation Army Adult Rehabilitation Central Territory Command, Des Plaines, il Director of Addiction Rehabilitation Services April 2012 –June 2013
Leading 20 programs in seven states ranging from 55 to 300 beds providing program development, business development, management consultation, training, accreditation and standards compliance, continuous quality improvement, and referral/community relations.
The United Methodist Churches, Sheboygan, WI July 2006–April 2012
Pastor leading counselor, preacher, teacher for congregation of 600. Organizing community and faith response to addictions for prevention and recovery. Student pastor, Taft UMC, 2006-2008. Wisconsin Conference, 2008-2012.
CRC Health, Inc. Camp Recovery Center, Scotts Valley, CA February 2004–August 2005
Clinical Director responsible for all clinical and programmatic aspects of 76-bed residential addictions and co-occurring disorders treatment center serving adults and adolescents including detoxification. Achieved staff stability, lowered AMA rates, enhanced clinical program quality positively impacting length of stay.
Walden House, Inc., San Francisco, CA February 2001–December 2003 Director Responsible for clinical program & management of 739-bed program and 60 staff. Budget, personnel, training, supervision, correctional liaison.
North Carolina Department of Corrections, Raleigh, NC February 1996–February 2001 Clinical Director Responsible for program development, training for 125 program counselors, consultation, liaison with correctional managers/staff, research and evaluation of 20 in-prison addiction and co-occurring programs serving about 10,000 inmates yearly.
Alamance-Caswell Comprehensive Mental Health Center, Burlington, NC Feb 1993-Feb 1996 Employee Assistance Director Business development expanded number of contract companies by 190%. Provided company training, follow-up, assessments, and referral to care providers. Established and managed intensive outpatient program. Units including schools for youth care, detoxification, staff/program development, marketing, physician/community relations, and clinical leadership/supervision.
Charter Northridge, Raleigh, NC May 1989- January 1993 Program Director Adult Psychiatry & Adult Chemical Dependency Inpatient Program director for a 40-bed adult and elder psychiatric unit in a specialty hospital. (PIA Hospital). Responsible for staff supervision & development, program development & integrity, treatment planning leadership, marketing, managed care & referral relations, physician relations, interfaced with first responders, pt. and community relations. Achieved 21 day average length of stay, slashed AMA by guided intervention innovation, led JCAHO accreditation, surpassed budget benchmarks. Served acute psychotic, suicidal, eating disorders, mood & co-occurring disordered patients.
Kingwood Hospital, Michigan City, Indiana (PIA) November 1987- April 1989 Adult Psychiatry Program Director Program director for a 40-bed adult and elder psychiatric unit in a specialty hospital. (PIA Hospital). Responsible for all aspects of management, marketing, and leadership as in description above. Achieved 89% average census and $4.6 M as well as decreased staff turnover and AMA rate.
PROFESSIONAL ACTIVITIES AND SERVICE Board member, Wisconsin UMC Conference Church and Society Representative, GBGM of United Methodist Church, ecumenical addictions training ( for five Western states) North Carolina Governor’s Commission on Substance Abuse
EDUCATION Master’s in Divinity, Claremont School of Theology, Claremont, California
Master’s in Social Work, University of Tennessee Bachelor’s in English, Theatre minor, Wartburg College, Waverly, Iowa North Carolina Department of Corrections Management Development Course (300 hours). All aspects of leadership and management including finance, personnel, board relations, motivation, and consulting.
Accomplishments: Consulting, Training, Management
Management: Financial success, positive accreditation, marketing, managed care, budget, data analysis, teambuilding, therapeutic community, organizational development, program design and development
Training, Consulting & Education: Designer & trainer of programs for crisis services, behavioral health treatment and staff skills training, such as therapeutic community, trauma-informed care, 12 Steps, CBT Project Match.
Throughout career provided substance abuse education to schools, law enforcement, courts, churches, and others. From 1992-1997 provided Teambuilding to correctional addiction treatment settings in seven states for the U.S. Department of Justice. Trained addictions and mental health professionals in the following topics: Substance Abuse: Assessment and Consultation; Group Therapy in Substance Abuse Treatment; Family Therapy in Addictions; Dual Diagnosis; How to Listen to the Alcoholic/Addict; Powerlessness; Grief and Loss in Treatment; and others. The audience was often substance abuse counselors seeking certification.
Later, these topics were repeated in training venues in California, North Dakota, and British Columbia with a major emphasis on implementing modified therapeutic community in correctional and quasi-correctional settings, such as involuntary civil commitment to a state hospital.
Led and organized two North Carolina correctional addictions conferences bringing together prisons, probation/parole, research, attorneys, and judges to obtain support for inprison addiction treatment and achieve mutual understanding. In 2007, obtained grant funding for two interfaith addictions conferences bringing together addiction professionals, students, and clergy from Judaism, Islam, and Christianity to learn cultural similarities and differences in coping with addictions in their respective faith communities and to strengthen faith-based response to public policy.
Consulted over a ten-year period at North Dakota State Hospital converting a sex offender unit and two involuntary substance abuse treatment units to therapeutic community mode. During that period provided extensive clinical skills training to all staff members.
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