Telecommunications Technician Call Center
Resume:
DocuSign Envelope ID: *F*F*E**-****-****-BECC-*A**8B10B20F
Darrin L Howard, Sr.
Red Oak, TX 75154
469-***-**** Mobile Phone
***************@*****.***
OBJECTIVE: I am currently in pursuit of a challenging position that is conducive to career advancement and personal growth. I am proficient in the area of telecommunication, I am highly skilled, goal oriented and self-motivated with excellent communication skills. In addition to my comprehensive experience in the technology field, I am able to prioritize multiple tasks and meet deadlines.
SUMMARY
25 years installation and configuration telecommunication equipment
Certified on Digital Telecommunication switches
Supervisory experience 1- 5 employees
Trained entry level staff
Worked with VOIP
Complete quality work
INDUSTRY APPLICATIONS
Installed the following in multiple environments:
o AVDA’s, INFINERA’s CISCO DMX’s, Edge Routers/Switches CIENA
Tested/Turned-Up the following using EXFO JDSU as well as other Test Sets:
o T1, T3, DS0-DS3, OC3-OC48, & 100G Circuits
Configured and/or installed the following:
o CISCO and Motorola wireless controllers
o Configured Network Interface Devices (NID)
o Wireless Bridges
o Access Points/APs
Worked with DC Power Distribution for Tier I & II Sites/Gateway Environment
DocuSign Envelope ID: 3F0F1E59-9978-4477-BECC-6A378B10B20F
PROFESSIONAL EXPERIENCE
Advance/Fujitsu (Consultant) 2020-present Engineering Technician III —Dallas TX
Ensures Network Connectivity for end-users
Consistently recommends Design changes to improve Performance
Create plans and detailing the layout of Routers, Circuits, Cables, Switches, and Test Sets
Setup Test Sets for Engineer’s test cases: XI XIA, JDSU EXFO, Spirent
Configure Switches, Routers, and Test Sets
Work with performing test for equipment: Fujitsu 4500 Flash Waves, T600, T700, L100, L200, and 1 Finity Setup Server Terminal
Century Link/Level 3 2015-2020 Information Technology Gateway Network Specialist/Technician —Dallas TX
Installed various type of Gateway equipment AVDA’s, Infinera’s CISCO DMX’s; Edge Rooters/Switches CIENA Core Director
Tested different circuits from 5 MEGS up to 100 GIG circuits TI’s, DS3 optical and electrical work and protect CKT’S 2PM cards on AVDA’s
Used test set’s EXFO’s JDSU among others
Installed cross connects in Gateway and COLO environment, RAN circuits to customer hand off/cabinet’s and racks
Worked on different battery back-ups Valere Compact Rectifier/PDU’s
Installed and changed cards on various types of Gateway long haul network equipment
Installed NID’s and managed routers in customers space/office/cabinets
Velociti Networks Solutions 2007-2015 Lead Technician – Kansas City KS
Responsible for installing and testing CAT6 Data Cables for wireless AP
Configuring and installing CISCO AP-I242 Access Point and Antennas
Configuring and installing CISCO Switch 3750/5000 series
Configuring and installing CISCO Wireless Bridge 1300
Configuring and installing Intermec RF Scanning, Truck Mount Computer CV30
Configuring and installing Intermec RF Scan Guns CK-31 Handheld Computer
Configuring and installing Motorola/Symbol WS2000
Configuring and installing a Symbol AP-5131
Configuring and installing CISCO and Motorola/Symbol wireless controllers
Celeray Network 2007 Lead Technician – Bentonville, AR
Installed and Tested CATS Cables.
Installed the components of Wal-Mart Checkout TV System
Included installation of video receiver, server, repeater hub, video player, VGA Broadcaster, TV Speakers, and video monitors
Vital Communications/Comcast 2004 – 2006 Lead Cable TV Technician – Carrollton, TX
Installed and maintained Video Cables
Installed Broadband High Speed Internet
Installed Digital Cable Receivers
Collected payment for installs
Tested and repaired cables/broadband
DocuSign Envelope ID: 3F0F1E59-9978-4477-BECC-6A378B10B20F
Housley Communications 2003 – 2004 Foreman – Carrollton, TX
Provided support and trained to entry level employees
Installed cable for outside plant
Medco 2002 – 2003 Lead Tech – Dallas, TX
Installed and maintained voice and data cables
Terminated and tested voice and data cables
Completed quality work within allotted timeframe
Great West Services (Simcom Communications) 1999 – 2000 Database Administrator/Switch Technician – Dallas, TX
Maintained Digital Telecommunications Inc LXC/DXC Class 5 Tandem End Office HUB Performed, Moved, Added, Changed within the switch
Programmed customer’s Class of Service Features
Assigned and set up ports and added customers’ ANI to orts in the switch
Tested TI Circuit
Maintained and troubleshoot al telephone and network Cable CAT5
Installed, maintained and repaired telecommunications equipment and associated computer Added customers to Voice Mail System/Creativity Advanced Call Processing Platform
Performed new installs and maintained daily trouble tickets
Monitored and Tested equipment according to published Equipment Standards
Processed and executed telecommunication MAC Orders related to Voice and Data questions, problems and requests
Took necessary actions on Switch Alarms and Outage; ensured alarms were resolved in a timely manner Performed day-to-day telecommunication operations in a call center environment to include voicemail systems, applications, and other related problems.
Lucent Technology 1997 – 1998 Telecommunications Technician – Dallas, TX
Maintained central office and customer premises, plant equipment, routers
Network planning, engineering, test and turn-up customer circuits in central office environment Turn-up circuit ranging from T1, T3, DSO-DS3, OC3-OC48
Took necessary actions on switch alarms and outage, ensured alarms were resolved in a timely manner Wired wrap on Cosmic Frame and Protector Frame
Sewed cable and pulled cable in Central Office Environment
Installed Iron Work for Cosmic Frame and Protector Frame
Received certification in CN2000 Basic Job Specifications and Drawings
Completed quality work within allotted timeframe
US Online Services 1996 – 1997 Telecommunications Technician – Dallas, TX
Certified on Digital Telecommunications, Inc. LIM/DXC 2K Carrier Tandem and End Office Hub Installed switch, features, and class of services for customers
Installed and maintained CATV
Collected payments for telephone and cable TV installation
Provided support and trained to entry level and site technician
Provided network surveillance on a 24 hours/7 days a week basis
Troubleshoot and effectively closed tickets within standards
Supervised job-site of sub-contractors’ work
DocuSign Envelope ID: 3F0F1E59-9978-4477-BECC-6A378B10B20F
AST Computer Research 1994 – 1995 Telecommunications Technician – Ft Worth, TX
Maintained AT&T PBX Systems 75, made, added, moved, and changed in software Setup PBX voicemail, setup videoconference equipment, tested and repaired telephone sets Installed and maintained telephone and networked cables
Maintained Aspect Telephone System, added and changed extensions, ran database and voice backups Worked closely with personnel in other departments to provide schedule for preventive maintenance
EDUCATION
Pursuing Project Management Certification
Currently Enrolled
Collin County Community College
Plano TX
Malcolm X Junior College
Chicago, IL
Major: Computerized Accounting/Business Mathematics; August 1991
Bryant and Stratton Business College
Chicago, IL
Major: Accounting; July 1988
Certificate of Completion in Business Accounting
***************@*****.***
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