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Telecommunications Technician Call Center

Dallas, TX, 75201
October 22, 2022

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DocuSign Envelope ID: *F*F*E**-****-****-BECC-*A**8B10B20F

Darrin L Howard, Sr.

*** ******* *****

Red Oak, TX 75154

469-***-**** Mobile Phone

OBJECTIVE: I am currently in pursuit of a challenging position that is conducive to career advancement and personal growth. I am proficient in the area of telecommunication, I am highly skilled, goal oriented and self-motivated with excellent communication skills. In addition to my comprehensive experience in the technology field, I am able to prioritize multiple tasks and meet deadlines.


25 years installation and configuration telecommunication equipment

Certified on Digital Telecommunication switches

Supervisory experience 1- 5 employees

Trained entry level staff

Worked with VOIP

Complete quality work


Installed the following in multiple environments:

o AVDA’s, INFINERA’s CISCO DMX’s, Edge Routers/Switches CIENA

Tested/Turned-Up the following using EXFO JDSU as well as other Test Sets:

o T1, T3, DS0-DS3, OC3-OC48, & 100G Circuits

Configured and/or installed the following:

o CISCO and Motorola wireless controllers

o Configured Network Interface Devices (NID)

o Wireless Bridges

o Access Points/APs

Worked with DC Power Distribution for Tier I & II Sites/Gateway Environment

DocuSign Envelope ID: 3F0F1E59-9978-4477-BECC-6A378B10B20F


Advance/Fujitsu (Consultant) 2020-present Engineering Technician III —Dallas TX

Ensures Network Connectivity for end-users

Consistently recommends Design changes to improve Performance

Create plans and detailing the layout of Routers, Circuits, Cables, Switches, and Test Sets

Setup Test Sets for Engineer’s test cases: XI XIA, JDSU EXFO, Spirent

Configure Switches, Routers, and Test Sets

Work with performing test for equipment: Fujitsu 4500 Flash Waves, T600, T700, L100, L200, and 1 Finity Setup Server Terminal

Century Link/Level 3 2015-2020 Information Technology Gateway Network Specialist/Technician —Dallas TX

Installed various type of Gateway equipment AVDA’s, Infinera’s CISCO DMX’s; Edge Rooters/Switches CIENA Core Director

Tested different circuits from 5 MEGS up to 100 GIG circuits TI’s, DS3 optical and electrical work and protect CKT’S 2PM cards on AVDA’s

Used test set’s EXFO’s JDSU among others

Installed cross connects in Gateway and COLO environment, RAN circuits to customer hand off/cabinet’s and racks

Worked on different battery back-ups Valere Compact Rectifier/PDU’s

Installed and changed cards on various types of Gateway long haul network equipment

Installed NID’s and managed routers in customers space/office/cabinets

Velociti Networks Solutions 2007-2015 Lead Technician – Kansas City KS

Responsible for installing and testing CAT6 Data Cables for wireless AP

Configuring and installing CISCO AP-I242 Access Point and Antennas

Configuring and installing CISCO Switch 3750/5000 series

Configuring and installing CISCO Wireless Bridge 1300

Configuring and installing Intermec RF Scanning, Truck Mount Computer CV30

Configuring and installing Intermec RF Scan Guns CK-31 Handheld Computer

Configuring and installing Motorola/Symbol WS2000

Configuring and installing a Symbol AP-5131

Configuring and installing CISCO and Motorola/Symbol wireless controllers

Celeray Network 2007 Lead Technician – Bentonville, AR

Installed and Tested CATS Cables.

Installed the components of Wal-Mart Checkout TV System

Included installation of video receiver, server, repeater hub, video player, VGA Broadcaster, TV Speakers, and video monitors

Vital Communications/Comcast 2004 – 2006 Lead Cable TV Technician – Carrollton, TX

Installed and maintained Video Cables

Installed Broadband High Speed Internet

Installed Digital Cable Receivers

Collected payment for installs

Tested and repaired cables/broadband

DocuSign Envelope ID: 3F0F1E59-9978-4477-BECC-6A378B10B20F

Housley Communications 2003 – 2004 Foreman – Carrollton, TX

Provided support and trained to entry level employees

Installed cable for outside plant

Medco 2002 – 2003 Lead Tech – Dallas, TX

Installed and maintained voice and data cables

Terminated and tested voice and data cables

Completed quality work within allotted timeframe

Great West Services (Simcom Communications) 1999 – 2000 Database Administrator/Switch Technician – Dallas, TX

Maintained Digital Telecommunications Inc LXC/DXC Class 5 Tandem End Office HUB Performed, Moved, Added, Changed within the switch

Programmed customer’s Class of Service Features

Assigned and set up ports and added customers’ ANI to orts in the switch

Tested TI Circuit

Maintained and troubleshoot al telephone and network Cable CAT5

Installed, maintained and repaired telecommunications equipment and associated computer Added customers to Voice Mail System/Creativity Advanced Call Processing Platform

Performed new installs and maintained daily trouble tickets

Monitored and Tested equipment according to published Equipment Standards

Processed and executed telecommunication MAC Orders related to Voice and Data questions, problems and requests

Took necessary actions on Switch Alarms and Outage; ensured alarms were resolved in a timely manner Performed day-to-day telecommunication operations in a call center environment to include voicemail systems, applications, and other related problems.

Lucent Technology 1997 – 1998 Telecommunications Technician – Dallas, TX

Maintained central office and customer premises, plant equipment, routers

Network planning, engineering, test and turn-up customer circuits in central office environment Turn-up circuit ranging from T1, T3, DSO-DS3, OC3-OC48

Took necessary actions on switch alarms and outage, ensured alarms were resolved in a timely manner Wired wrap on Cosmic Frame and Protector Frame

Sewed cable and pulled cable in Central Office Environment

Installed Iron Work for Cosmic Frame and Protector Frame

Received certification in CN2000 Basic Job Specifications and Drawings

Completed quality work within allotted timeframe

US Online Services 1996 – 1997 Telecommunications Technician – Dallas, TX

Certified on Digital Telecommunications, Inc. LIM/DXC 2K Carrier Tandem and End Office Hub Installed switch, features, and class of services for customers

Installed and maintained CATV

Collected payments for telephone and cable TV installation

Provided support and trained to entry level and site technician

Provided network surveillance on a 24 hours/7 days a week basis

Troubleshoot and effectively closed tickets within standards

Supervised job-site of sub-contractors’ work

DocuSign Envelope ID: 3F0F1E59-9978-4477-BECC-6A378B10B20F

AST Computer Research 1994 – 1995 Telecommunications Technician – Ft Worth, TX

Maintained AT&T PBX Systems 75, made, added, moved, and changed in software Setup PBX voicemail, setup videoconference equipment, tested and repaired telephone sets Installed and maintained telephone and networked cables

Maintained Aspect Telephone System, added and changed extensions, ran database and voice backups Worked closely with personnel in other departments to provide schedule for preventive maintenance


Pursuing Project Management Certification

Currently Enrolled

Collin County Community College

Plano TX

Malcolm X Junior College

Chicago, IL

Major: Computerized Accounting/Business Mathematics; August 1991

Bryant and Stratton Business College

Chicago, IL

Major: Accounting; July 1988

Certificate of Completion in Business Accounting

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