Customer Service Front Desk

Christina Rossi-Loucks

*** ***** ***** **** ********, GA 31405 C: 912-***-**** *********@*****.***

Summary

Self-motivated team player offering exemplary service and progressive medical spa techniques. Personable and punctual with excellent customer service, strong business sales and skills to meet spa goals and exceed client expectations. Can also offer a medical practice three levels of expertise.

Level One:

Esthetic Services- including facials, waxing, chemical peels, micro-needling, laser hair removal and microdermabrasion. Product and service client consultations.

Level Two:

Administrative duties including front desk, check-in/check-out, answering multi-line phones, scheduling appointments, collecting deductibles and co-pay amounts, pre-certification and verifying insurance.

Level three:

Medical Services- Certified Nursing Assistant skills include non-sterile surgical assistant for upper and lower lid blepharoplasty, 3-point and 2-point brow lifts, preparation for Botox and filler patients. Cleansing and sterilization of instruments. Removal of sutures and staples.

Skills

Driven to exceed goals

Outstanding attention to detail

Positive Attitude

People Person

Patient Advocate

Decisive

Energetic & Self motivated

Experience

Searles Plastic Surgery/ GA Skin & Cancer June 2018 – October 2021

Scheduling for all minor and Mohs surgery

Patient Advocate

Surgical Tech for surgery performed

Verification of all insurance & pre-certification for all surgeries

Corresponded with insurance companies for medical notes needed for claims

Collected money for self-pay surgery and co-pay amounts

Assisted with skin care products for patients

SunGate Medical Group, Island Medical Spa. July 2017- March 2018

Sold salon-exclusive skin care products and encouraged service upgrades.

Educated clients on skin care procedures and products.

Meticulously maintained spa appearance and cleanliness & assisted spa promotions and marketing.

Provided excellent customer service and skin care treatments to all clients.

Promptly answered multi-line phone, returned clients calls and scheduled appointments.

Maintained appropriate decorum and professionalism always.

Conducted private client consultations.

Assisted in Cosmetic Surgery

While working as a stay out home mom for 7 years

Secretary, Pine Barren Plantation HOA

Vice-President, Lower School PTF at Savannah Christian Preparatory School

Property Manager, Rossi-Loucks Vacation and Home rental

Low Country Medical Group October 2007- November 2009

Administrative Assistant

CNA

Education and Training

SC License ES78544

GA License ES007927

September 2017- May 2018 International Spa Institute Bluffton, SC 29909

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