Call Center Manager
Resume:
Cameron Clark
Surprise, AZ *5388
*****.**********@*****.***
PROFESSIONAL SUMMARY
I’m a results driven individual with over 20 years of experience in Medical Call Center and management. I’m able to make independent decisions and collaborate when needed. My ability to build trusted relationships has allowed me to create a cohesive team environment focusing on the same goal. I’m currently living in Washington state with the plan to relocate to Arizona permanently. Education
Lakes High School-Lakewood, Wa-Graduate of 1994
WORK HISTORY
Surgical Counselor 12/2021 to 8/31/2022-Reason for leaving-Relocated to Arizona SharpeVision Modern Lasik-Bellevue,Wa
● Council potential Lasik/PRK/ICL patients- pros/cons of vision correction, insurance benefits, etc
● Knowledge of current Vision Correction Technology
● Customer service
● Create/Update providers templates
● Follow up with patients on scheduling treatments and questions
● Check-in, check-out patients
● Collect payments
● Calculations and ordering of ICL lenses. (Implantable contact lens) Call Center/Front Desk Manager 5/2016 to 11/2021
Eye Associates Northwest-Seattle, Wa
● Manage Call Center and Front Desk of a 30+ provider Ophthalmology clinic
● Inbound and outbound calls
● Scheduling in NextGen EMR
● Insurance/Benefits verification
● Monthly one on one with staff
● Yearly reviews with staff
● Team building
● Create/Manage all providers templates
● Resolve escalating incoming calls
● Monthly provider meetings
Call Center Lead 7/2014 to 5/2016
Multicare-Mary Bridge Specialty Health Center-Tacoma,Wa
● Inbound and outbound calls
● Customer Service
● Scheduling appointments for Pediatric Ortho/Surgery Clinic
● Insurance/Benefits verification
● Create/update providers templates in Epic
● Train new staff
● Request films and records
Reimbursement Coordinator 2013 to 2014-Reason for leaving-Return to Washington to care for parents McKesson/RemX-Scottsdale,AZ
● Customer service
● Assist with escalation cases
● Benefit verification
● Prior authorizations
● In close contact with clinical providers regarding new medication
● In close contact with area sales force
Call Center Lead 1999 to 2/13- Reason for leaving-Relocated to Arizona Multicare–Mary Bridge Specialty clinics
● Inbound and outbound calls
● Customer service
● Scheduling appointments for 30 + Specialty Clinic
● Insurance/Benefits verification
● Create/Update all providers templates
● Monthly meetings with providers on process changes
● Train new staff
SKILLS
● Employee engagement
● Management
● Process updates
● Performance improvements
● Customer-oriented
● Exceptional communication skills
● Medical terminology knowledge
● Motivated team player
● Detail-oriented
● Quick learner
● Proficient in using Epic, NextGen, DrChrono EMH systems Professional References
Ashlie Berger-Clinical director, Sharpe-Vision Modern Lasik ******@******-******.***
Keisha Hall-Insurance/collections specialist, Eye Associates Northwest ******.****@*****.***
Novell Deaton-USO, McKesson
*******@*****.***
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