Customer Service Care
Resume:
KHOKAN
KUMAR
NATH
Sales And Customer
Care Specialist
Contact
Address
Queens, NY, 11417
Phone
**********@*****.***
Skills
Inbound and outbound
calling
Excellent
Negotiation
Excellent
Cross-functional team
collaboration
Excellent
Self-direction
Excellent
Quality assurance
Excellent
Languages
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience sales and customer services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Success Customer care Agent with 11 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Work History
2010-10 -
2019-08
Customer Service Associate
Abu Dhabi Commercial Bank, DUBAI, UNITED ARAB
EMIRATES
• Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and
provided detailed information for various products.
• Sell various banking services and products to the existing bank customer including car insurance,life insurance, and other services on credit card.
• Collected customer feedback and made process
changes to exceed customer satisfaction goals.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Helped large volume of customers every day with
positive attitude and focus on customer satisfaction.
• Developed and actualized customer service
initiatives to decrease wait times.
• Responded to customer calls and emails to answer questions about products and services.
English
Excellent
Bengali
Excellent
Hindi
Excellent
Urdu
Very Good
2008-05 -
2010-10
Customer Service Executive
Royal Bank Of Scotland, RBS, Dubai, UNITED ARAB
EMIRATES
• Employed comprehensive benchmarks to establish
and monitor customer service standards.
• Provided company information and policies to
customers upon inquiry and answered questions via
phone, email or online chat.
• Described product and service details to customers to provide information on benefits and advantages.
• Informed customers of upcoming promotions and
deals to boost sales.
Education
1995-01 -
1997-03
High School Diploma
Dohazari Jamijury A.R High School. - Dohazari
Chittagong Bangladesh
1998-03 -
2000-05
HSC: Science Education
Zafar Ahmed Chowdhury Degree Collage - Satkania
Chittagong Bangladesh
2006-06 -
2009-06
BBA: Marketing
Intellectual Institute of Management And Technology- New Delhi India
2009-06 -
2011-06
MBA: Marketing
Intellectual Institute of Management and Technology- New Delhi India
Additional Information
I am very good in sales and customer care jobs as i like to meet new people and know about them have been
always one of the best agents of our team in my
previous jobs.
Interests
Travelling and meet new people and know about the
new places
Listening to the music
.
Contact this candidate