Sales Technician Customer Service
Resume:
Kevin Scroggins
Apartment **11
Houston, TX 77030
****************@*****.***
career profile
Experienced industrial sales professional with a proven track record in fostering and nurturing long-term relationships. Ability to intuit customer needs and concerns using consultative sales approach to increase revenue. Adept at quickly mastering understanding of complex products and equipment to provide knowledgeable sales consultancy to clients. Consistently recognized for assertive sales approach and ability to land and sustain key accounts.
areas of strength and expertise
●Industrial Sales
●Product Knowledge
●Account Management
●New Market Penetration
●Consultative Sales
●Revenue Expansion
●Team Leadership
●Project Management
●Relationship Building
Professional Experience
Lowe's Home Improvement, Katy, TX. 2016 - 2021
Customer Service
Managed lawn and garden department on a daily basis.
●Assisted customers in fertilizer selection depending on their lawn needs
●Maintained department supplies at required quantities
●Assisted customers with soil selection for their home geographical locations
Ruppelio Beauty & Wellness, Houston, TX 2013 - 2015
Manager
Manage day to day operations for the company. Handle shipping and receiving duties, coordinate displays at trade shows.
Key Accomplishments:
●Designed Ruppelio Treatment Center within the Medical Director’s clinic space.
●Developed advertising strategies including local and social media campaigns.
●Conducted market analysis of treatment prices for aesthetic procedures.
Work-Force Solutions, Houston, TX 2011 - 2013
Industrial Sales Representative
Provide technical and product knowledge expertise to enhance customer and account relationships.
Key Accomplishments:
●Pursue new account leads and ensure ongoing support to existing accounts.
●Uncover and identify client needs to make product and equipment recommendations.
CAM Environmental Services, Pasadena, TX 2009 - 2010
Sales Manager
Launched sales efforts of consultancy specializing in Environmental Protection Agency regulatory compliance services for hospitals, public works agencies, and petro-chemical corporations. Targeted newly-penetrated hospital market and pursued new opportunities within existing accounts and with potential clients. Directed staff in deployment of site assessment and waste management services at key account site to ensure achievement of objectives and client satisfaction.
Key Accomplishments:
●Secured first hospital project for corporation, establishing company as a viable service provider.
●Acquired long-term contract for waste disposal and asbestos inspection services with Methodist Hospital
●Fostered credibility and rapport among hospital purchasing agents and engineers through lunch-and-learn sessions and weekly in-person interactions.
Voith Turbo, Inc., Houston, TX 2007 - 2009
Sales Engineer
B2B Sales targeting engineering corporations for speed controls for rotating equipment. Employed consultative sales approach with key decision makers to educate on product functionality and benefits.
Key Accomplishments:
●Secured 2 of the company’s largest sales to key accounts (ExxonMobil & Dresser-Rand) within a single year, recognized as the largest sale ever for first-year sales engineers.
●Leveraged existing technical knowledge to master an understanding of the highly complex product line, enhancing product demonstrations and explanation of features.
●Built and maintained active account portfolio with clients such as KBR, Fluor, CB&I, SNB, Mustang, Severn Trent, El Paso Pipeline, and Shell.
Air Moving Equipment (AME), Houston, TX 1999 - 2007
Industrial Sales Engineer
Managed key territory of engineering and OEM customers with a focus on the oil and gas industry for a regional distributor of the New York Blower Company and Gardner-Denver compressors. Provided added –value customer service support by assisting clients in sizing, selecting, and maintaining equipment.
Key Accomplishments:
●Average annual sales up to $1.5 million across international client base.
●Offered technical expertise to customers resulting in long-term account relationships.
●Expanded territory by 30%.
●Secured $1.2 million sale to South American En-Electra.
Cam Environmental Services, Pasadena, TX 1991 - 1999
Office and Sales Manager
Acquired and maintained new environmental services accounts in Pasadena, Houston, Beaumont and Corpus Christi for air pollution monitoring, oil and water cleanup. Responsible for hiring new employees, ascertaining environmental laboratory accreditation and employee safety training. Managed personnel at multiple office sites.
Key Accomplishments:
●Awarded long term EPA/OSHA compliance contract for Environmental Services at Exxon Mobil
●Awarded contracts in the Texas Medical Center, including those at The Methodist Hospital, St. Luke’s Episcopal Hospital and Texas Children’s Hospital
●Worked closely with Certified Industrial Hygienist to assure OSHA compliance for all services provided
●Average annual gross sales were approximately $1million
Sunox, Charlotte, NC 1987 - 1991
Industrial Sales Technician
Routinely trained new customers on the proper use of welding equipment sold by Sunox Sales Representatives. Responsible for training end-users on all welding equipment from Lincoln Electric, Miller Electric and ESAB.
Key Accomplishments:
●Supported the Sales Force as the sales territory was expanded from Charlotte, NC to Northern Georgia
●Consistently provided in person demonstrations of the proper use of welding equipment in the field
●Offered technical expertise to customers resulting in long-term account relationships.
Education
Bachelor of Science, Industrial Technology, Texas A & M University, College Station, TX
Specialized Training
●Voith Turbo, Frankfurt, Germany: Variable speed control devices for compressors
●Voith Turbo, Stockholm, Sweden: Specialized motor coupling devices for high speed compressor-turbines
●Air Moving Equipment/Gardner Denver, Caracos, Venezuela: Specialized engineered compressor packages
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