Customer Service Sales Representative
Resume:
JOSEPH M. MONTONE
201-***-**** Naples, Florida 34108 *************@*****.***
~ CUSTOMER SERVICE / SALES REPRESENTATIVE ~
One of the hardest working employees the Prudential Company has ever seen. QUALIFICATIONS Resourceful, top-performing Registered Representative with 33 years of corporate-wide recognition for superior sales and customer service accomplishments. Top 1% in company client retention and top 2% in company sales and service for majority of employment. Track record of leveraging exceptional value from customer relationships through expert negotiation and communication skills. Received numerous company awards and citations for exemplary performance from clients and colleagues. Especially effective, highly experienced interpersonal skills dealing with individuals from all walks of life. Extensive experience facilitating presentations and new business opportunities in building excellent client long-term relationships. Averaged 5 million dollars in annual sales volume through strategic, resourceful planning and proficient implementation. Computer literate and proactive analytical problem solver. CORE STRENGTHS PROFESSIONAL PERSONAL
Negotiation / Closing Skills Integrity / Professional Demeanor Multi-task Management Client Services / Retained Relationships Written / Verbal Communications Diplomatic Communicator Analytical Decision Approach Dynamic Speaker / Presenter Strategic Workflow Prioritization Responsible, Ethical Contributor Microsoft Office Suite / Lotus Notes Positive Mental Attitude PROFESSIONAL EXPERIENCE The Prudential Insurance Company, East Hanover, NJ REGISTERED SALES REPRESENTATIVE 1975 – 2008
● Negotiated insurance contracts with new and retained customers for 33 years with Prudential.
● Rapidly surged to top 2%, company-wide, in annual sales volume and client services.
● Averaged $5 M in annual insurance sales volume and grew sales revenues by 10% annually.
● Retained highest rank of sales representatives in top 1% in company in client retention.
● Negotiated complex acquisition agreements with and on the behalf customers.
● Provided customer guidance on product selection, competitive offerings, and appropriate financing alternatives.
● Formulated and implemented sales and customer service strategies, generated proposals, and consistently managed to exceed individual and team quotas. EDUCATION Montclair State College, Montclair, NJ
Bachelor of Arts Degree in Social Science and Education
Graduated with Honors, cum laude
Montclair State College, Montclair, NJ
Completed all required courses toward Master's Degree (less written thesis) JOSEPH M. MONTONE
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LICENSES
Insurance Sales Representative Licenses: 6, 7, 65, 66, CLU, ChFC, LUTCF, CLTC, RFC
Agent Emeritus
AWARDS / COMMENDATIONS
Awarded 22 Prudential Company President's Citations
Consistently in Top 2% of all Company Representatives' Sales Revenues
Quoted in Published Articles in Financial Books
Sole Representative in Prudential Company History to Receive Three Service Awards:
"Caring for People" from the Corporation
"Pride of Prudential" from My Clients
"Quality Service Award" from My Colleagues
Volunteered many times for Habitat for Humanity projects
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