Customer Service Representative
Resume:
SHA'VAIL
TYSON
*************@*****.***
Detroit, Michigan
48235
Online Digital Resume
Proactive Customer Service Representative with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
PROFESSIONAL SUMMARY
Concentrix - Customer Service Representative
Detroit, MI • 06/2021 - Current
Professional Taskmasters, LLC - Customer Service Representative Detroit, MI • 03/2017 - 05/2021
WORK HISTORY
Effectively communicated with customers about account changes, new products or services and potential upgrades.
•
Responded to customer requests for products, services and company information.
•
Collected and analyzed customer information to prepare product or service reports.
•
• Recommended products to customers, thoroughly explaining details.
• Updated account information to maintain customer records.
• Recorded account information to open new customer accounts. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
•
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•
Provided primary customer support to internal and external customers.
•
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
•
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
•
• Recorded account information to open new customer accounts. Answered customer telephone calls promptly to avoid on-hold wait times.
•
SKILLS
• Inbound and Outbound Calling
• Complaint resolution
• Report preparation
• Technical Support
• Professional telephone demeanor
• Recordkeeping strengths
• CRM
• Account management
• Administrative support
Voyageur College Prep
Detroit, MI • 06/2019
EDUCATION
Contact this candidate