Anthony Edwards

Columbus, GA ***** 706-***-**** ads412@r.postjobfree.com

Summary

Loyal Care Specialist with a 20 years background in customer service. Excellent software system and communication talents. Polite, compassionate and diligent. Dedicated to providing honest and courteous service to customers and ensuring complete satisfaction.

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

Verbal and Written Communication

Client Transportation

Organized and Detail-Oriented

Evaluating Quality of Care

Patient Confidentiality and Data Security

Respectful and Compassionate

Caring and Empathetic

Flexible Schedule

Dependable and Responsible

Patient Needs Assessment and Referral

Time Management

Client Documentation

Registration and Scheduling

Knowledge of Community Services and Programs

Administrative and Office Support

Experience

NATURAL HAIR CARE SPECIALIST/MASTER LOCTICIAN 05/2010 - Current LOCS BY ANTHONY - Columbus, GA

Consulted with potential clients to determine how company could best meet needs. Interviewed, trained and supervised employees.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Kept building areas organized and functional to promote business productivity and deliver professional appeal to customers.

Kept up-to-date on regulatory changes affecting business operations. Devised business and marketing plans and prepared monthly financial reports. Oversaw company social media and marketing efforts to expand brand awareness and attract new customers. Calculated inventory levels, priced store products and generated credit memos for returned merchandise. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Developed business from ground up and prepared records and operations for smooth handover to new owners. ADOLESCENT CASE MANAGER 11/2006 - 05/2010

HUH CARES - WASHINGTON, DC

Managed delivery of social services for [Number] [Type] residents in need of [Type] and [Type] assistance. Assessed each resident's psychosocial needs.

Performed site evaluations, customer surveys and team audits. Created new programs resulting in increased productivity and customer satisfaction. Created agendas and communication materials for team meetings. Resolved interpersonal conflicts by listening, finding common ground and building relationships. DEVELOPMENT ASSISTANT 01/2003 - 03/2006

Bread for the World - Washington, DC

Worked closely with multidisciplinary teams to facilitate effective reporting across diverse operational platforms. Supported managers, leaders and staff in achieving goals while ensuring compliance with guidelines and best practices.

Teamed up with staff members in throughout all phases of project lifecycle, maintaining schedules and keeping operations within budget deliverables.

Managed various training courses by developing curricula, instructions, documents and written tests. Leveraged simulations, team exercises and group discussions to increase training program engagement. Education and Training

Howard University - Washington, DC BBA

Biology, 05/2001

3.95 GPA

PHI BETA KAPPA Member

Summa cum laude graduate

DELTA LAMDA PHI Member

Ranked in Top 5% of class

Minor in PSYCOLOGY

University of Alabama At Birmingham - Birmingham, AL Bachelor of Science Biology, 05/1998

Languages

Spanish:

Professional

French:

Limited

Swahili:

Elementary

Activities and Honors

Member, Small Business Association (2008 - present) Certifications

NATIONALLY CERTIFIED MASSAGE THERAPIST, EUPHORIA SPA 2002 TO PRESENT

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