Customer Service Office Manager

Muhammad Awais

Khursheed Alam Estate, Gujranwala, Punjab, 5220,Pakistan

E: *.*********@*****.*** P: +92-326-*******

Professional Summary

Highly efficient and diligent administrative office professional with Twelve years of experience in management. Capable leader with excellent skills in delegating responsibilities to others and supervising and evaluating for effective task completion. Enthusiasm for delivering excellent service to customers and other visitors in the office setting. Commitment to upholding company policies and procedures when working with staff members and motivating team. Strong organizational skills and excellent attention to detail when dealing with paperwork.

Skills

Strong skills in operating computer software required for business applications, such as Microsoft Word, Excel, Dynamics, PeopleSoft, SAP, and more.

Proven record of results when working as a supervisor for a team of staff members, resulting in better productivity and improved morale.

Talented in dealing with multiple assignments at once and an ability to meet deadlines and complete accurate work at all times.

Exceptional ability to deliver outstanding customer service and diffuse customer complaints or problems.

Highly capable oral and written communicator when discussing issues with staff members or delivering correspondence to individuals in writing.

Work Experience

Office Manager

AQ INTERNATIONAL PAKISTAN

July 2010 – present

Pioneer customer relations and retention efforts and ensure all associates and office activities were in-line with company policies and mission.

Provided expert product knowledge and guidance to staff to ensure compliance with IRS regulations, company policy and office procedures.

Supervised staff in accordance to company policies.

Register reports and bank deposits.

Follow company filing procedures of client information and records to ensure an organized work flow.

Provided support for government and commercial construction and landscape projects Performed project management functions including status reporting and pay estimation

Review employee performance standards with each individual staff member periodically and help set goals to improve outcomes in customer service interactions.

Resolve customer concerns and answer questions when asked from other staff members related to customer complaints or issues.

Education

Bachelors in Arts

2009

Punjab University Lahore,Pakistan

Personal Details

Nationality: Pakistani

Passport No: AA1698664

Passport Expiry: 17 sep 2025

Marital Status: Married

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