Data Entry Sales Associate
Resume:
LINA SALAH
**** ****** ***** *** **********, GA *0078
************@*****.***
I am highly organized. I always take notes, and I use a series of tools to help myself stay on top of deadlines. I like to keep a clean workspace and create a logical filing method so I’m always able to find what I need. Customer-oriented and self-motivated customer service representative with 5+ years of experience in customer support. WORK EXPERIENCE
Bank of America Travel Center
12/2021 to present
Bakkt
Alpharetta, GA (Work from Home)
“Answering Tier 2 escalated calls
“Logging and tracking complaints to ensure each complaint is reported to our clients
“Arrange travel for business and vacation customers
“ Determine customers needs and preferences, such as schedules and cost
“Book reservations for travel, hotel, rental cars, and special events
“Describe trips to clients and give details on required documents, such as passport and visa
“Make alternative booking arrangement if changes arise before or during the trip
“Analyzing and reporting any technical difficulties with technical staff an effort to improve the user experience
“Global Distribution system (GDS) Experience
OFFICE ASSISTANT
10/2020 to 11/2021
Genpact Global Services
Portland, OR
“Assist in billing
“Manage mail, organize files
“Email with internal teams
“Data entry, form submission, and other administrative tasks “Digitize records
“Office management schedule repairs on machines and ensure all equipment is ready to use RESTAURANT MANAGER
11/2017 to 09/2020
The Greater Good BBQ
Tucker, GA
“Conduct interviews to ensure incoming staff complies with company standards
“Manage new team member onboarding to complete training process
“Monitor and manage food safety compliance
“Handle customer complaint escalations
“Manage the staff schedule; Track and monitor staff hours
“Data entry of staff hours and payroll “Manage food and supply inventory within budget ADMINISTRATIVE ASSISTANT
10/2017 to 03/2020
Asif Mohammed Real Estate
Snellville, GA
“Managed phones, ensuring calls are directed appropriately
“Operated office equipment such as fax machines and copiers
“Created and updated office spreadsheets, memos and internal tracking for administration of the office
“Arranged conference room setup, meeting, or travel reservations for office personnel
“Kept meeting notes and circulated to office staff
“Scheduled and confirmed appointments
“Mailed newsletters, promotional material, payments and invoices TEACHER’S ASSISTANT
07/2015 to 09/2017
G. Finest Learning Center
Tucker, GA
“Supported children's emotional and social development, encouraging understanding of others, and positive self concepts
“Maintained a safe and supportive environment for students
“Communicated with student's parents or guardians about daily activities, behaviors, and issues where applicable
“Kept student records involving daily observations of activities, meals served, disciplinary actions, and medications administered
“Created developmentally appropriate lesson plan
Sales Associate
11/2013 to 05/2015
Sheetz
Mechanicsburg, PA
“Greeted customers and assisted with needs
“Kept inventory of stock and requisitioned new stock
“Maintained a clean and organized storefront
“Managed a cash drawer, including: opening and closing, Separating charge slips, coupons, and vouchers, balancing, and
Making deposits
SKILLS
Leadership experience - 4 years
People skill - 6 years
Problem solving abilities - 6 years
Bilingual or multilingual - 10+ years
EDUCATION
HARRISBURG AREA College
Business
Harrisburg, PA
09/2013 to 05/2015
Mechanicsburg Area high school
High school diploma
09/2009 to 05/2013
VOLUNTEER WORK
10/2016 to 03/2020
Immigrant Hope Atlanta
Clarkston, GA
• Helped patrons translate languages into English; taught introductory English
• Assisted patrons with job search
• Filed paperwork for government assistance •
Assisted with filling out paperwork for visa and
citizenship Applications
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