Project Manager Property

M. SALLY RILEY

Kansas City, MO *****

816-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

Top producing Real Estate Professional. Spirited, resourceful property and project manager. Meticulous, organized, precise and accustomed to multi tasking in detail with ease. Outgoing and approachable with an open door policy promoting exemplary talents in customer service. Broad industry experience 3,000+ sales, and management of SFR, Commercial and multi family communities. A passion for this business and work ethic that can be matched by few. Once aware of policies and procedures a self starting, results driven, dynamic communicator who will consistently meet or exceed your expectations with a can do attitude of gratitude. SKILLS

Appfolio, Onesite

Influential Negotiator

Conflict resolution

Strategic planning

Fair Housing Mandates

Collections / evictions

Critical thinking

Project management / renovation

Vendor Management / bid negotiations

KS & MO Real Estate License 24 yrs

Kansas & Missouri Notary

Performance Assessment

Community Engagement

WORK HISTORY

04/2022 to 07/2022 Community Manager

KC Urban Living – Kansas City, Missouri

Temporary Position to oversee management and assist with due diligence necessary for the sale of 3 communities.

Followed up on delinquent tenants and coordinated collection procedures. Hired maintenance staff to complete a backlog of work orders, deferred maintenance repairs and improve exterior curb appeal. Communicated efficiently with owners and potential buyers, updating and keeping meticulous records, budget management and internal collaboration. Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.

Managed community within established cost constraints. Evaluated and recommended changes in rental pricing strategies to remain competitive in market.

10/2018 to 03/2022 Sante Realty Investments

Property Manager – Kansas City, MO

Managed take over of 2 distressed apartment communities, total units 200 located in Grandview and Raytown Missouri.

Restored rapport with disgruntled residents resolving a back log of deferred maintenance and work orders enabling ease in collecting past due rents resulting in resident retention.

Scheduled one on one meetings with residents assisting in set up in their resident portals for ease of timely rent payment and submitting work orders while assuring residents conditions were on the uprise.

Monitored timely receipt and reconciliation of rent collections effectively educating residents with rent payment assistance programs during covid related unemployment set backs to avoid delinquent rents.

Communicated regularly with residents to achieve satisfaction with facility and services.

Communicated with Regional manager and upper level leaders providing and negotiating bids to execute a plan of action for complete renovation. Elevated quality make ready standards by onboarding talented maintenance techs proactive in daily units, grounds inspections improving curb appeal increasing occupancy as renovated units became available.

Managed community within established cost constraints. Gained resident feedback useful in collaborating with owners to devise solutions necessary for resident retention and increased occupancy. Effectively managed team of 5 maintenance techs.

Developed property operating and capital budgets, prepared specifications and solicited bids for owner approval.

Monitored interior and exterior renovation projects and reporting to regional manager any updates on schedule changes or delays. Created operational facilities attractive to potential residents. Boosted occupancy 40 % by leveraging market knowledge and successful promotional strategies.

Evaluated and recommended increase in rent value according to market trends to remain competitive with surrounding communities.

Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.

Assisted with due diligence period resulting in the sale of both communities. 02/1998 to 09/2018 Property and Project Manager, REO Broker / Realtor Self Employed – Overland Park, Kansas

Self established REO business. An REO broker is an asset manager, expert in valuations, renovation project manager, realtor and transaction coordinator. Maintained 20 years based on time task performance consistently holding a 100% score card in valuations, due diligence coordinating complete renovation projects within budget allowance. Curing deferred maintenance issues, renovation project management, creative marketing, property sales, transaction management, agent mentoring. Successful loss mitigation assignments during subprime and negotiating deed in lieu agreements which resulted in becoming a property manager for Fannie Mae's and Freddie Mac in lieu of foreclosure. The business was maintained 20 years until the fall out of REO by establishing strong long term relationships by delivering exemplary service.

Performed occupancy checks on new assignments working with occupants on cash for keys agreements to vacate to avoid eviction and or following up filing eviction proceedings when necessary.

Collecting vendor proposals and coordinating complete renovation projects. Identified value added solutions to complex problems being resourceful to increase sales.

Retained 100% of clients through effective planning, management satisfaction and renovation strategies.

Creative marketing to sell as is and renovated homes. Short Sales

Deed in lieu of foreclosure assignments

Cash for Keys agreements in lieu of eviction

Reviewed and executed confidential documents, contracts and disclosures through contract negotiation and transaction management up to closing. Boosted sales within 2% of original recommended list price in under 30 days with keen influential and negotiating skills while maintaining excellent curb appeal.

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