Customer Service Representative

ADAM HUFF

*** ******** ****, ************, ** ***65 908-***-**** **********@*****.***

BACKGROUND SUMMARY

Organized, approachable Customer Service professional possessing 3+ years of experience delivering effective and efficient guidance to customers and clients of diverse backgrounds while driving customer satisfaction rates to new heights. Collaborative team player who leverages time management, attention to detail, and policy implementation to propel organizational success and foster welcoming supportive environments for clients, staff, and key constituents. Adept at answering customer inquiries in a timely manner while increasing sales and enhancing business office functionality. Expert at working with various technologies to aid in processing confidential documentation and paperwork, managing payments, and coordinating day-to-day operations.

AREAS OF EXPERTISE

Organizational Policy, Procedure & Protocol Quality Control Troubleshooting Inventory Supply Management Customer Service Clinical Care Patient Safety HIPAA

EDUCATION

Bachelor of Science in Health Science (Pre-Physical Therapy) Anticipated July 2023

South College – Knoxville, TN

Associate of Arts in Accounting Fundamentals March 2020

University of Phoenix – Phoenix, AZ

RELEVANT COURSEWORK

General Psychology Principles of Biology I & II Anatomy & Physiology I & II

PROFESSIONAL EXPERIENCE.

July 2021-July 2022

Patient service representative

Coordinated health 2030 Highland Avenue

Job duties including:

Check in patients

Answer Phone calls

Work with therapists in helping schedule appointments/ whatever they needed

Provide Fantastic customer service with a smile

1 year of Epic, RCE, and one source experience.

Merchandising Service Team April 2019 – July 2020

Lowe’s – Phillipsburg, NJ

Coordinate with # outside vendors on product displays that promote customer purchase

Enhance customer satisfaction by delivering timely guidance and direction according to their needs

Orchestrate departments for floor resets to aid in managing inventory and targeting trending products, increasing sales of seasonal merchandise by _%

Car Salesman June 2016 – July 2016

Phillipsburg Easton Honda – Phillipsburg, NJ

Educated # customers daily on specifications of # vehicle models, aiding in purchase decisions

Streamlined vehicle loan preapproval process by reviewing pricing and financing for possible vehicles

Demonstrated points of interest of each vehicle during customer test drives, to aid in closing over # sales monthly

Sales/Customer Service Representative April 2015 – May 2016

Lowe’s – Phillipsburg, NJ

Directed # customers daily in locating products that fit their needs including outdoor furniture, grills, and landscaping, placing online orders when necessary

Increased store revenue by $ monthly, through closing an average of # sales daily keeping in mind the customer’s project budget, desires, and capability

Established rapport with customers to effectively guide them on product needs and installation

Customer Service April 2013 – June 2014

Marshall’s – Easton, PA

Managed inventory and stock for a #-sq foot facility, ensuring accurate product location and supply

Ensured quality levels of customer service to # customers daily through effectively and efficiently answering customer inquiries, addressing customer concerns, and resolving customer complaints

Contact this candidate