Customer Support Service

MARIA PEMBERTON ne: *** — ** —**L-/

jand *****) Pho

Rcorth CT, Waldorf, Mary

aes Email: ********@*****.***

EXECUTIVE SUMMARY ent bringing

fessional progressive experience in customer, ‘ Pi

25 yeas th eli a pant am customer drive details and aaa ay ed ies

motivated problem solver that brings t = ss

i t kgrounds by training, retaining .

er enaeer care ie addresses inquires and resolves problems aaa Mk bas ah ate

both French and Spanish. Over the years, I ee pound a distinctive sk ded

ili ly logic intellectually and genuine ly i

Po ee professionalism to leadership, staff and clients.

Program, Professional Career ceo oe 2006

Work, Stratford Career Institute June

tford Career Institute January 2015

EDUCATION

Property Management

Psychology and Social

Real Estate Appraiser, Stra

Training Institute

TECHNICAL SKILL

® Microsoft Office Suite (Word, Excel, and PowerPoint) e Telephone etiquette

e Research and due diligence e Inventory control

e Effective problem solver e Training development

e Customer-focused e Skilled trainer

e Sales proficiency e Time management skills

-e Time management skills

p

PROFESSIONAL EXPERIENCE

Anderson Headquarters LLC, Plano, Texas. Jan. 2019 — Present

Retail Merchandiser

Promptly responded to inquiries and requests from prospective customers.

Facilitated inter-departmental communication to effectively provide customer support.

Gross-trained and backed up other customer service managers.

oO

e

e

e Managed workflow to exceed quality service goals.

e Supervised merchandising employees and monitored adherence teams to company standards.

e

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Partnering with senior leaders to identify key strategic business objectives and priorities.

Aligning leadership objectives to the strategy, assisting in defining metrics, and communicating

change management plans.

Amtrak Freedom of Information Act Office, Washington, DC. May 1995 —Nov. 2016

Customer Service Manager

Promptly responded to inquiries and requests from prospective customers.

Facilitated inter-departmental communication to effectively provide customer support.

e _Cross-trained and backed up other customer service managers. aye

e Managed workflow to exceed quality service goals.

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