ANDREW J. EGAN

ads3w0@r.postjobfree.com

207-***-****

QUALIFICATIONS

A multifaceted professional with over twenty years of experience. Looking for a challenging environment, to assist in making the company goals come to fruition. Willing to fill any position that you feel I may be a good fit for. I have many transferable skills that could increase the synergy in your organization. Experienced in a variety of fields to include, Information Technology, IT - Project Management, Computer Operations, Teaching, Food Services, as well as Accounting and Finance. AmeriCorps volunteer and lead a project in "The Learn & Serve Corp," working with at risk High School students as they completed various computer-based training course and assisted in GED tutoring, in some cases the students would return to the classroom and graduate with their peers. Solidly credentialed earning an Executive Graduate Certificate, Information Systems with an emphasis on Computer Networking, Strayer University, Washington, DC. I have also completed a Master of Arts in Computer Resource Management, Webster University, Saint Louis, Missouri. A United States Air Force Veteran, honorable discharge, career fields to include Financial Management Specialist and Electronics Communications Technician.

Work Experience

Technology Consultant

Drew's Technology Services - Auburn, ME January 2017 to Present

Apply industry best practices to put a standard support model and processes into practice.

Oversee incident investigations to find root causes, then apply high-quality remediation plans into action.

Promote fresh ways of thinking, provide insight and recommendations based on industry practices and emerging technology trends.

Define, deploy and lead systems and applications activities.

Identify, recommend, source, negotiate, implement improvements and solutions (buy/build/reuse) to improve customer experience, availability and cost reduction.

Influence product direction, foresee issues identify solutions, work with leading-edge products untested and unproven in the market.

Manage complex deployment in load-balanced, service-oriented environment.

Test, debug, and performance analyze as well as document environment components.

Waiter\Food Prep

Hong Kong Island - Rockland, ME September 2019 to March 2021

•Assist guests in order selection by promoting specific menu items and specials.

•Respond to inquiries regarding meal preparation and service.

•Up-sell appetizers, specialty beverages, and desserts to increase guest check averages.

•Coordinate with kitchen staff to ensure timely and accurate order preparation.

•Regularly follow-up with guest tables and promptly fulfill additional requests.

•Collect payments and balance transactions with receipts.

Merchandising Manager

HR Source Staffing, LLC - Chicago, IL - Rockland, ME September 2019 to February 2021

•Limit back stock by ensuring accurate ordering.

•Ensure all products are in stock always.

•Build highly effective display for sales items.

•Arrange sales items to make them eye catching and attractive to customers in order to increase sales.

•Create safe, friendly, and attractive business environment to give customers excellent shopping experiences.

Data Analyst

Long Term Care Partners - Portsmouth, NH July 2016 to December 2016

•Acquire data from primary or secondary data sources and maintain databases/data systems.

•Work closely with management to prioritize business and information needs.

•Locate and define new process improvement opportunities.

•Organizing files and collecting data to be entered into the computer.

•Analyzing the data for errors\Reporting problems with the data.

•Accurately entering information into various computer programs.

•Keeping sensitive customer or company information confidential.

Healthcare Information Portability and Privacy Act, HIPPA trained.

Network Systems Administrator FMC Corporation - Rockland, ME November 2013 to October 2014

•Identified methods, solutions, and provided project leadership and management to provide a high level of service to all of the customers at the FMC Rockland Site.

•Managed the day-to-day operations of the FMC host computers by monitoring system performance, configuration, maintenance and repair.

•Ensured that records of system downtime and equipment inventory were properly maintained.

•Applied revisions to host system firmware and software. Worked with vendors to assist support activities.

•Performed troubleshooting as required.

•As such, lead problem-solving efforts often involving outside vendors and other support personnel and/or organizations.

•Established, maintained, and managed users Windows Active Directory, AD accounts. Provided server support related to other software.

•Developed procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.

•Installed, modified and maintained systems and utility software on server computer systems.

•Managed the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection systems.

•Developed procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.

•Stayed current with technological developments in systems administration technology and recommends ways for FMC to take advantage of new technology.

Customer Engagement Manager

CEM - Program Manager, Information Technology, IT.

Jacobs Technology - Quantico, VA

July 2006 to December 2012

•Provided direct support to the Navy Marine Corps Intranet (NMCI) which provides the Department of the Navy (DoN) with a full range of network-based information services on a single, enterprise-wide intranet. This massive network links more than 400,000 workstations and laptops for 600,000 Navy and Marine Corps users across the continental United States, Hawaii, Cuba, Guam, Japan and Puerto Rico.

Customer Engagement Manager, CEM – Continued…

•Analyzed various network reports and resolved NMCI Network issues. Identified and resolved complex computer network issues.

•Demonstrated expertise using NMCI Network status and reporting tools. (NMCI GNOC Status Report, Response to Operational Problems (RtOPs), Information Security Report, to include Information Assurance, and the Latest Virus Threat Report, Situation Analysis Reports, (SARS).

•Power Outage Summary Report, GMoM Daily Status Report, Past 24-hour Outage Summary Report, Daily Hazardous Conditions (HAZCONs).

•Monitored Service Level Agreements, SLAs as well as Enterprise Network Performance using Hewlett Packard, HP proprietary software program, Executive Dashboard.

Education

•Graduate in Information Systems with an emphasis on Computer Networking, Graduate Certificate.

Strayer University - Washington, DC September 2006 to July 2008

•MA in Computer Management

Webster University - St. Louis, MO

September 1989 to October 1991

BS in Technical Management Regis University - Denver, CO September 1986 to June 1988

A.A.S. in Financial Management/Electronics Technology

Community College of the Air Force - Maxwell AFB, AL

March 1983 to June 1987

TECHNICAL TRAINING AND CERTIFICATIONS

•E-TIPS Off Premis 3.1 Certified Expires, 25 Nov 2023.

•ServSafe Certification Expires, 24 July 2023.

•Certificate Computer Career Program, PC Service and Support, Boston University, Tyngsboro, MA

•A+ Certified CompTIA.

•Microsoft Certified Professional, MCP

•Security+ CompTIA

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