Customer Service Food Server
Resume:
Brian Palomo
Ventnor City, NJ ***** 609-***-**** *************@*****.***
Professional Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated Food server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized Food Server with experience in Gourmet restaurant environments. Effective creator of service structures with thoughtful organization. Dependable employee, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Skills
Anticipating Customer Needs
Problem Detection and Resolution
Teamwork and Collaboration
Customer Service
Wait Staff Support
Heavy Lifting
Time Management
Effective Multitasking
Menu Memorization
Fine Dining
Order Accuracy
Dependability and Self-Control
Social with Customers and Staff
Persistent with Challenges
Professional Relationships
Critical Thinking
Work History
Food Runner, 07/2022 to Current
Resorts Casino Capriccios Italian – Atlantic City, NJ
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Maintained speed of service for food orders while minimizing errors and complaints.
Delivered correct food items to tables according to order documentation.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Organized and replenished supplies at food stations to optimize team performance.
Assisted servers with table settings and beverage refills to support high-volume shifts.
Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
Restaurant Food Server, 07/2021 to Current
Resorts Casino Breadsticks Cafe – Atlantic City, NJ
Worked with POS system to place orders, manage bills and handle complimentary items.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Used slow periods to restock supplies, ice, trays and delivery bags.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Food Server/Food Runner, 06/2020 to 04/2022
Caesars Atlantic City, Morton's Steakhouse – Atlantic City, NJ
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Increased sales significantly by upselling higher-end products to customers.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Noted special patron requests and followed up with kitchen to confirm delivery.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Food Server, Bartender, 09/2018 to 09/2019
Gourmet Italian Cuisine – Galloway, NJ
Completed table resets by wiping down surfaces and refilling condiments.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Elevated customer satisfaction through followup and enthusiastic customer service.
Landscape Foreman, 04/2013 to 09/2019
Accurate Lawn Care And Landscaping – Hammonton, NJ
Planted bulbs, trees, bushes and flowers for residential and commercial clients.
Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
Maintained grounds by trimming, weeding and general clean-up.
Performed planting, watering, mulching and edging of lawns.
Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
Operated landscaping equipment with focus on safety and machine longevity.
Developed lasting customer relationships and grew network over time.
Installed and maintained landscapes at homes, offices and parks.
Banquet Server, 09/2018 to 07/2019
Carriage House – Galloway, NJ
Arranged linens and table settings according to seating plan and event theme.
Maintained event cleanliness during service by promptly clearing dishes after each course.
Served appetizers, delivered entrees and refilled beverages for banquet guests.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained flexible work schedule to meet event needs.
Fostered enjoyable event atmosphere through friendly guest interactions
Monitored dietary restrictions and served guests with special needs.
Food Server, Banquet Captain, Warehouse Bottler, 03/2013 to 07/2016
Tomasello Winnery – Hammonton, NJ
Oversaw timeliness and quality of food delivery at high-volume events.
Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Orchestrated positive customer experiences by overseeing every area of operations.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Cultivated warm relationships with regular customers.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Manager, Food Server, Cashier, 03/2012 to 04/2013
Ricca Brothers Pizza – Hammonton, NJ
Onboarded new employees with training and new hire documentation.
Collected and authorized payments of guests.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Accomplished multiple tasks within established timeframes.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Applied customer feedback to develop process improvements and support long-term business needs.
Elevated customer satisfaction through followup and enthusiastic customer service.
Food Server, Gourmet Experience, Cook, Pantry, 02/1986 to 11/2011
Harrah's Hotel And Casino – Atlantic City, NJ
Elevated customer satisfaction through followup and enthusiastic customer service.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Assisted chef with planning easy but elegant appetizers to spark customer interest.
Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Communicated closely with servers to fully understand special orders for customers.
Cultivated warm relationships with regular customers.
Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
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