Product Manager Customer Service

Product Manager with ** Years of experience in Strategy Implementation

by leading teams to launch products & services from scratch and fueling Growth in both Online & Offline retail across Fintech & E-commerce, Telecom, Consumer Durable, Technology & Mediagrowth with multiple ahead of track milestones

Area of Expertise:

• Strategic Planning and Business Expansion

• Participating in business planning and analysis for assessment of return on investment.

• Ownership of the product lifecycle, identify market requirements, define the product vision, create preliminary design concepts and drive the implementation of the overall product roadmap.

• Data mining and analytics

• Strong understanding of business processes, strategies, market dynamics, and competitive landscape.

• Identify market requirements, know the consumer behavior, Define product vision, and Co-ordinate product launches.

• Help pre-sales/sales team to deliver technical architect product notes.

• Preparation of PRD, MRD, Wireframes, FAQs, etc.

• Quality management and assurance.

Experience

04/2022 – Present

Product Manager- Freelancer

• Leading the development for a new B2C product which provides micro loan after checking his history

• Identified gaps in Google Analytics, and led build of features across engineering and design, which increased yearly revenue by $3.1M through increased engagement and conversion

• Led a team of 4 full-time employees and formed strong relationships with stakeholders

05/2017 to 02/2022

Product Manager- Paytm (One97 Communications Ltd), India

• Anchor New Product initiatives by leveraging Payment & Fintech technology to create unparalleled Customer Experience. Creating Customer Acquisition & Engagement using AI/ML powered ALGO stories to enhance user experience in discovering and consuming Services through online & offline channels

• Create ML/AI powered Automation for User Acquisition & Retention through gamification & Loyalty.

• Payments Automation, Recharge Platforms, Merchant Acquisition. Gaming Currency Management rules

• Fraud Analytics via AI / ML powered rules

• Adept in Payment Systems, Fintech & Digital Ecosystem

( Worked on India Payment + International Payments Ecosystem - Middle East Africa & SAARC)

E-Mail:

*********@*****.***

Phone: +49-152*-*******

Address: kaiserdamm 111, Berlin

Germany - 14057

LinkedIn:

linkedin.com/in/mohitb1

Skill Highlights

• Product Strategy

• Product Execution

• User Research

• Product design

• Customer Research

• Market/Competitor Research

• Product marketing

• Product prioritization

• Product launch and growth

• Long and short term Road mapping

• APIs

Technology Stack

Tools:

• Microsoft Excel

• Balsamic

• Tableau

• MySQL

• Microsoft PowerPoint

• Jira

• Google Analytics

• Slack

• Discord

• Figma

Methodologies & Processes

• Agile/Scrum

Expertise:

• B2B/B2C products

• Recommendation Engine

• Payments and Mobile Wallet

• SaaS

• Ecommerce

• Mobile Apps (iOS & Android)

• Telecom network and VAS

MOHIT BANSAL (No Sponsorship required for Germany) Experience

05/2014 to 05/2017

Associate Product Manager- Paytm (One97 Communications Ltd), India

• Responsible for managing the product portfolio, short term and long-term product and innovation roadmap based on market and quantitative analysis

• Worked towards achieving the set objectives for the online channel in terms of product, content, features, and achievement of key metrics like traffic and sales

• Responsible for improving user experience, user interface, and functionality, increasing consumer engagement and new distribution channels

• Keep track of time blocking and sprints to ensure adequate progress of development and implementation teams

• Monitor request for product changes and send technical queries to the Product Manager responsible for each product channel in question

• Set up priority ranking of product features and specifications for final approval by Group Product Manager

• Facilitate digital products across multiple channels like web and smartphone

• Conduct administrative activities related to the development of business cases for new product innovation and enhancements 10/2012 to 05/2014

Software Engineer- Paytm (One97 Communications Ltd), India

• Responsible for maintaining data and development in APACHE HADOOP.

• Establish Apache Hadoop in One97 Communication ltd, Over All Encharge for Hadoop Implementation.

• Responsible for smooth error-free configuration of DWH-ETL solution and Integration with Hadoop.

• Designing and developing the architecture for Hadoop Datawarehouse.

• Scheduling the reports to provide to enterprise users and dynamic users on regular intervals.

• We work over live servers deployed in remote locations (Server/Switch Room) through FTP/SSH/VNC.

• Responsible for deployment, configuration, and testing of ETL on live servers. 08/2009 to 10/2012

Associate Business operations- Paytm (One97 Communications Ltd), India

• Project Execution, Product conceptualization (IBD-OBD, Caller Ring Back Tone, Charging gateways, ARPU products, IVR products, WAP services, SMS Gateways, USSD and Network related Products)

• Branding and promotions

1. Preparation of the promotional strategy to create awareness. 2. Promotional blast using various media.

3. Quality and service delivery assurance to create and spread the brand value of the product.

• Functional

1. Requirement Analysis

2. Understands in the Retail Domain in the Telecom Industry and able to add value to the group. 3. Understand SDLC and able to contribute towards better quality.

• Sales Functions

1. Meeting with the clients and stakeholders.

2. Making presentations were required to bring in Business Understanding 3. Daily meeting up with the client over the phone and directly with the circle managers. 4. Report generation and analysis to increase the sales revenue. 5. Providing better brand-building services to the client. 6. Revenue enhancement through pre-sales and post-sales. 7. Daily follow-up to promote the companies’ services to meet the targeted revenue. 8. Strategy planning and execution to generate revenue. Projects

Recommendation Engine:

AI platform which recommends songs and offers to users as per interest, demographics, and past history

Primarily Based on Content-based and Collaborative filtering

Currently integrated with various telecom operators for their customer acquisition and engagement platforms Mobile Wallet

Mobile-based wallet used for P2P and merchant payments using QR scanning and OTP input

Integrated with the Payment gateway to add money using credit, debit, internet banking, and UPI

Can be integrated with third-party merchants to enable transactions

Static QR code-based payment acceptance by the offline market Loyalty Platform

• Used for customer engagement by B2C platforms

• Can be integrated with various front end channels using API based system

• Can be used for promotional offers and point-based rewards Paytm Mobile App(Android and iOS):

• Worked on Both iOS and Android app development for Paytm

• Microservices based approach

• Payment gateway integration

Ecommerce:

• Manages multi-category marketplace having more than 1 million products

• Both Online and physical products support

• Payment gateway integration

• Dedicated seller management and seller dashboard

• Separate Frontends for various teams like customer service, logistics, category, etc Payment Gateway:

• Used to enable payment for inhouse and 3rd party merchants

• Integrated with major payment platforms like Rupay, visa, master, AmEx, etc

• White labelled API based integrations for merchants Some Projects: Games Portal, HR platform

Education

Bachelor in Computer

Key Skills

Microsoft Excel Microsoft Word VISIO Balsamic Jira MySQL Microsoft PowerPoint Good listener and communicator Analytical skills Organizational and planning skills Decision making Responsibility Product Roadmap Software Development lifecycle and Agile Methodologies Scrum Data Gathering Data Processing Data Visualization Data Analysis

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