Service Representative Customer
Resume:
Lisa Cebula
**** ******* ****, ********** ** ****5
ads3ug@r.postjobfree.com
Objective:
To work in a customer service setting assisting customer to the fullest extent.
Skills: Computers, telephone, scheduling appointments, organization, filing, documenting, medical terminology, customer service skills, team player, dependability, communication, multitasking, detail oriented.
Work History:
Lourdes Ascension Hospital - 161 Riverside drive, Binghamton NY 13903
Front Office Assistant – 08/2019 – present
Scheduling of the appointments for children,
Answering phones, making outbound calls to establish business
Processing of payments
Process referrals to any specialty doctors.
Achieve – 47 Riverside Drive, Binghamton NY 13905
Residential Aide – 04/12- 04/2017 & 03/18- 08/2019
Accompany to medical appointments, assist with activities of daily living (bathing, cooking, and ambulation (use of mechanical lift), cleaning of home.
Respond to physical, emotional and development needs of patients. (physical behavior)
Assist with completing goals to promote independence
Certifications – Scip (Strategies for Crisis in Interventions and prevention)
oFirst Aid Certification, CPR,
Money management- balancing cash and verifying
Assistant Residence Manager: 4/17 – 03/18
Oversee a group home of staff and individuals- in absent of manager
Write monthly reports on the progression of the individuals
Provide direction and assist when needed
Manage schedules
Money management
o** Stepped down from Asst manager to Residential Aide due to conflict with a resident making several allegations in a short time frame. There were no other vacancies in a management roll at the time.
Deflect confrontation with individuals during behaviors
Employment continued:
AIG/ 21st Century Insurance – 4700 Vestal Parkway East (Call Center)
Customer Service Representative 08/99 to 08/07 and 09/09 to 07/10
Handles Auto Insurance inquires ( Sales when necessary as call volume permitted)
oMade changes per request of the customer (vehicle changes, billing, operator)
Handle escalated calls related to how credit can affect policy rates.
Claims Department – 8/07- 09/09 (department closed)
Processed first notice of loss (accidents, assigned adjusters)
Good Shephard Fairview Nursing home – 01/93 – 08/99
oCertified Nursing Assistant
Provided Care to Elderly
Bathing, dressing
Feeding,
Ambulation
oUse of mechanical lift
oPhone Operator
Weekend Answered phone and routed to various departments
Message taker
Filed medical paperwork
Prepared Mail to be mailed
Education:
Broome Community College- 907 Front Street, Binghamton NY 13905
Associates Degree in Applied Science
oGraduated 2017 Associates in Health Information Technology
Lisa Cebula
1338 Airport Road
Binghamton NY 13905
ads3ug@r.postjobfree.com
To: NYSEG Hiring group
I am currently interested in applying for the Customer Service Representative.
I am a team player, and very knowledgeable with computer applications such as a word documents, email, excel and data entry. I have over 14 years of working in call center setting, being on the phone with various types of customers; upset, pleasant, or very irate. I am currently attending Broome Community College seeking an associate in Health Information Technology. I have earned one Associates degree of Applied Science in December 2017.
In my current role at Lourdes, I am on the phone all day assisting customers with setting up appointments and referring to other specialists for children as it is a pediatrics office.
In my previous role of Achieve I had few different positions, one was a Direct support aid, that houses individuals with development disabilities in a group home setting. My role is to assist them in becoming independent whether it is providing moral support, deflecting behavioral conflicts, house cleaning chores, administering medication at timely manner. Assisting the individuals in the community. I also was an assistance residence manager which I oversee staffing and maintained schedules according to guidelines set forth by the agency. Due to conflict with a resident, I demoted myself to prevent any negative marks on work record.
In a previous employment setting, I worked in a call center for an auto/ home insurance company. My roll was assisting the customer with questions they have had regarding the auto policy. I had completed several special certifications that would allow me to make decisions on reinstating policies that may have cancelled for certain reasons such as non-payment, missing information, etc.
Sincerely
Lisa Cebula
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