It Support Active Directory
Resume:
CAREER OBJECTIVE:
Aspire to buildup career as Admin/ System Engineer/IT Support Engineer/IT Administrator/Network Engineer/ Any good Job in a reputed organization with committed and delegated people. TEHNICAL SKILLS:
Self-motivated and many network tasks completed on time.
Proficient in MS Word, Excel and Logo Designing.
Excellent Presentation and Analytical Skills. Service Desk tools such as Manage Engine, NMS, Service Desk plus etc., Self-starter, Office 365, SQL Server, Windows Server and Helpdesk.
Adobe Illustrator, Windows Server, Customer Service, Outlook, Access Control, IT Service Management, IT Operations, OS 7, 8, 8.1 and 10.
OTRS Ticketing Tool, Performing Backup operation using Acronis.
Troubleshooting, Switches, Operating Systems, Active Directory, Routers, Network Administration, Windows, VoIP, Technical Support, Printers, Scanners, Hardware, Incident Management, WAN, LAN
Lotus Note, ERP, Software Installation, Service Desk, Microsoft outlook, CCTV Cams. PROFESSIONAL WORK EXPERIENCE:
Organization: City Hospital & Accident Centre
(Well known Hospital in AJK Pakistan)
Tenure: June 2017 – July 2022
Designations: IT Support Engineer
Responsibilities:
Installing and configuring computer hardware, operating systems and applications
Monitoring and maintaining computer systems and networks
Providing outlook support, troubleshooting, diagnosing and resolving outlook problems and taking regular backup.
Installing and configuring computer hardware, CCTV, IP cam, DVR, NVR, operating systems and applications.
Administering and troubleshooting LANs and WANs.
Creating and administering user accounts and groups in Active Directory, file share permissions and dealing with password issues.
Procurement of IT equipment’s.
Providing Support for Windows 10/11 and Mac OS
Provided Desktop/Laptop/IT Support and windows/ software installation.
Installing and troubleshooting different types of Printers, fax machines and scanners of HP, Canon.
Troubleshooting system and network problems and diagnosing and solving hardware/software faults. Faisal Iqbal
Contact: +1-929-***-****
Email: ******-***@*******.***
Provide software installation like: Windows XP, 7, 8, & 10 Operating System (OS), Microsoft Office, etc.
Remote desktop to support end-user technical issues using Windows and or VPN.
Providing Office 365 Support
Networking (TCP/IP)
Conduct hardware installation and configuration like: Router, Desktop computer, IP-Phone, and Wireless Access Point.
Organization: RGM International Group
(International Constructing Company in Ajman UAE)
Tenure: November 2016 – June 2018
Designations: IT Engineer
Responsibilities:
Installing and configuring computer hardware, operating systems and applications
Monitoring and maintaining computer systems and networks
Creating and administering user accounts and groups in Active Directory, file and share permissions in Microsoft Servers 2008/2012. New user’s accounts and profiles and dealing with password issues.
Providing outlook support, troubleshooting, diagnosing and resolving outlook problems and taking regular backup of outlook.
Taking regular on-site and off-site backups of all data. Scheduled Backup operation using Nova, Acronis and other softwares.
Installing and troubleshooting different types of Printers, and scanners.
Purchase of new hardware & software with Management requests & approval.
Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers and other components and equipment.
Other Responsibilities:
Get signature and approval, scan and send to India Office (Attendance and Master Salary, settlement, offer letter appointment letter, memo etc).
Checking verified requisition from Kabul and India office such as Requisition, food allowances and get signature of authorized, scan and send office for further process.
Record Keeping of Annual Leave Benefit of RGM Dubai/AEPC Kabul/RGM USA.
Record Keeping of Final Settlement Benefit of RGM Dubai/AEPC Kabul/RGM USA.
Assist with the preparation and dispatch cheques with supporting documentation.
Provide general advice to staff and management on payroll & time sheets/Attendance.
Assisting and coordinating ISO relating matters as per advised. Organization: Interactive Group of Companies
(Leading IT Company in Pak)
Tenure: September 2014 – August 2016
Designations: IT Engineer
Responsibilities:
Administering and troubleshooting LANs and WANs.
Creating and administering user accounts and groups in Active Directory, file share permissions and dealing with password issues.
Having knowledge of Database SQL.
Provided Desktop/Laptop/IT Support and windows/ softwares installation.
Installing and troubleshooting different types of Printers, fax machines and scanners of HP, Canon.
Scheduled Backup operation using Acronis, AOMEI and other softwares.
I have worked in shifts 24x7, I was on call, performed duty on rotations.
Provided at all times a professional, courteous and rapid response to individual users.
Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
Having knowledge of ERP Software, CCTV /IP Cam and ANPR solution.
Responsible for regular site visits to ensure installation standard is satisfactory.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Provided support of Microsoft Office 2007 /2010/2013/2016 products – Outlook, Word, Excel, Access control system, time attendance device etc.
Provide Level-1 and level-2 support: Operating system installation, Configuration, LAN support, maintenance and trouble shooting.
Configuration and installation of client-based computer operating systems.
Proactive monitoring and internal/external communication including interacting with field persons to ensure timely resolution of trouble reports.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams, Timely & proper escalations as per SOP.
OTRS ticketing system management, create new tickets, take ownership of tickets, move tickets to concern person and follow-up the tickets.
Making accurate hourly Reports using MS Excel.
Knowledge of Microsoft Dynamics.
Responding to escalations, tickets, and alerts from NOC and Helpdesk issues to network engineering in a timely manner.
ACADEMIC EDUCATION:
DEGREE EXAMINING BODY: YEAR
BS Software Engineering Mirpur University of Science and Technology Mirpur Pak 2014 FSc Board of Intermediate and Secondary Education Mirpur Pak 2009 Matric Board of Intermediate and Secondary Education Mirpur Pak 2007 PERSONAL INFORMATION:
Date of Birth : 20/03/1990
Resident Status : Brooklyn, New York
Reference : Available upon request
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