Eligibility Worker Customer Service

DENISE RILEY

Phone: 901-***-**** Email: **********@*****.***

Address: **** ******* ****** *****, *** Vegas, NV 89107 SUMMARY OF QUALIFICATIONS

ersatile, dedicated, and results-driven Customer Service & Administrative Professional with experience in fostering strong relationships with clients to help them collaborate with government agencies and management. Adept at consistently meeting customer expectations by answering questions, resolving complaints, and providing education on agency services and policies. Ability to multitask in a fast-paced environment by working with customers, facilitating management of employees, and handling daily operations to ensure proper workflow. Currently pursuing a Sales, Marketing, or Management role by demonstrating all acquired skills, abilities, and areas of expertise as follows:

KEY STRENGTHS

• Customer Service

• Key Relationship Building

• Application Processing

• Team Collaboration

• Program Management

• Microsoft Office Suite

• NIMS Administration

• Administrative Leadership

• Eligibility Determination

• Office Management

• Employee Supervision

• Payroll Administration

• Staff Hiring/Training

• FEMA Regulations

• Government Policies

• Complaint Resolution

• Problem Solving

• Creative Thinking

• General Accounting

• Management Support

• Database Updates

CAREER OVERVIEW

State of Mississippi Department of Human Services Feb. 2003 – May 2022 Supervisor II (2017 – 2022)

Eligibility Worker II (2007 – 2017)

Eligibility Worker I (2005 – 2007)

Clerk Senior (2003 – 2005)

• Promoted several times throughout career, responsible for training, reviewing, and managing all aspects of the SNAP and TANF programs.

• Oversaw payroll, hiring, and purchasing while training and mentoring new staff.

• Processed applications and determined eligibility of applicants for programs. Pretzel Franchise 2005 – 2009

Owner/Manager

• Directed all administrative tasks while managing 10 employees and their schedules.

• Responsible for all accounting functions, budgeting, and profit/loss. Restaurant 2004

Owner/Manager

• Oversaw all daily business operations while training and managing a staff of 20 on a daily basis.

• Ordered supplies and coordinated schedules of employees. V

EDUCATION & DEVELOPMENT

Northwest Community College Associate of Arts Degree Chaparral High School Diploma

NOTABLE ACHIEVEMENTS

• 15 Years of Service Award with MS Department of Human Services

• FEMA certificate of completion of independent study course in National Incident Management Systems (NIMS)

• Certificate of Award for DEPENDABILITY

• 10 Years of Service Award for MS Department of Human Services

• Certificate of Award for INITITIVE

• McAlister’s Most Spirited Award

• 5 Years of Service Award with Boyd Gaming / Stardust Casino

• Nominated Employee of the Month at Sam’s Town Tunica

• Server Trainer

TECHNICAL PROFICIENCY

• Microsoft Office Suite: Word, Excel, Outlook, PowerPoint

• State Computer Systems: Maverics, Jaws, Worksite, BCS

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