Brenda McCaige

Healthcare Manager

Brenda McCaige

Holt, MI 48842

517-***-****

ads3t4@r.postjobfree.com

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Skills

Healthcare Manager Practice Manager Staff Management Training and Coaching Process Improvement Scheduling Compliance and Policy Management Medical Assistant

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Experience

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Clinical Experience

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Education

Sparrow Occupational Health Services / Clinical Supervisor

April 2022 - September 2022, East Lansing, Michigan

●Organized, coordinated, and led the operations of the practice

Full Spectrum Family Medicine / Practice Manager

September 2020 - March 2022, East Lansing, Michigan

●Organized, coordinated, and led the operations of the practice

●Managed schedules for Physicians and staff

●Responsible for Accounts Payable activities

●Investigated and resolved patient inquiries, concerns, and complaints

●Coordinated and oversaw staff so that work was performed in a productive and proactive manner,

●Mentored / instructed new employees of office policies and procedures to ensure each employee provided efficient and quality patient care

●Evaluated clinical and clerical staff daily to ensure quality measures were met in affiliation with Patient Centered Medical Home (PCMH)

●Trained staff for CLIA waived testing provided within practice

●Provided information to staff for JCAHO and OSHA guidelines

McLaren Greater Lansing (Ingham Regional Medical Center) / Manager, Resident Clinic

July 2010 - September 2020, Lansing, Michigan

●Planned, coordinated, and led the operations of the practice for Ingham Regional Medical Center

Oversaw ambulatory outpatient clinic for 5 Resident Specialties (Orthopedics, Surgery, Family Medicine, Internal Medicine and Obstetrics and Gynecology).

●Acted as a liaison between physicians, residents, staff, Ingham Regional Medical Center, and the Practice Management Director

●Managed clinic schedules for all Residents and Attending Physicians

●Provided instruction / education to the residents of 5 specialties regarding office policies and procedures, techniques for in office procedures.

●Provided residents education regarding requirements for Joint Commission accreditation and OSHA

●Managed schedules for staff (clinical and clerical) of the Resident Clinic

●Managed financial information monthly for Ingham Regional Medical Center.

●Investigated and resolve patient inquiries, concerns, and complaints

●Interviewed and hired new clinical / clerical applicants for open positions

●Provided annual evaluations for each resident and staff member

●Assisted with clinical and clerical duties when necessary

Lansing Community College / Preceptor, Medical Assistant Program with McLaren Greater Lansing

2018 - 2019, Lansing, Michigan

●Participated in meetings during development of LCC Medical Assistant program – advised on skills and expectations required of students while in healthcare facilities

●Supervised and evaluated apprentices job performance in healthcare facility

●Monitored techniques to ensure students provide quality patient care

●Addressed items of concern while in practice

●Mentored students regarding attendance and time management

●Managed financial information monthly for Ingham Regional Medical Center.

●Investigated and resolved patient inquiries, concerns, and complaints

●Interviewed and hired new clinical / clerical applicants for open positions

Lansing Neurosurgery - Centis Health / Manager, Lansing Office

October 2008 - April 2009, East Lansing, Michigan

●Organized and coordinated the operations of the practice

●Coordinated physician and staff meetings

●Investigated and resolved patient inquiries, concerns, and complaints

●Coordinated and oversaw staff to ensure work was performed in a productive and proactive manner.

Ingham Regional Medical Center / Manager, Dewitt’s Women’s Health

May 2003 July 2008, Dewitt, Michigan

●Organized, coordinated, and led the operations (clinical and clerical) of the practice for Ingham Regional Medical Center

●Provided financial information and prepared reports as needed for practice analysis

●Served as a liaison between physician, staff, Ingham Regional Medical Center and the Practice Management Director

●Coordinated and oversaw staff to ensure work was performed in a productive and proactive manner.

●Planned and coordinated physician and staff meetings

●Coordinated outside pharmaceutical presentations.

●Investigated and resolved patient inquiries, concerns, and complaints

Ingham Regional Medical Center / Administrative Assistant, Penn Campus Women’s Health

June 2001 - December 2003, Lansing, Michigan

●Administrative Assistant to Director and Assistant Director of the

Practices and Teaching Clinics

●Prepared and managed 6 practice schedules for Physicians and staff

●Physician Referral Line

●Geriatrics Outpatient clinic – Provided services as medical assistant 3 days a week

●Performed office procedures including multi-line phones.

BlueCare Network - Health Central (Pediatrics, Obstetrics, & Gynecology / Medical Assistant

June 1981 - January 1991, Lansing, Michigan

●Prepared patients and rooms for exams, assisted physicians with exams.

●Performed vitals, EKG's, pregnancy tests, strep cultures, urinalysis, ear irrigations, immunizations and assisted with minor office procedures.

●Coordinated patient referrals for Obstetrics / Gynecology and Pediatric patients.

●Responsible for ordering medications and laboratory supplies.

●Various other job duties as assigned

Blue Care Network - Health Central / Medical Assistant Externship

January 1980 - June 1981, Lansing, Michigan

Medical Assisting, Office Operations, Copying, Scheduling, Phone Operations

Holt High School / High School Diploma

Capital Area Career Center / Medical Assistant Certificate

Certificate includes courses in Fundamentals of Assisting, Administration of Medicine, Medical Office Procedures, Medical Terminology and Anatomy and Physiology.

Skills training include Electrocardiography, Injections, Urinalysis, Aseptic Technique, Microbiology, Basic First Aid, Insurance Billing and Financial Record keeping.

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Clinical Experience

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Education

Blue Care Network - Health Central / Medical Assistant Externship

January 1980 - June 1981, Lansing, Michigan

Medical Assisting, Office Operations, Copying, Scheduling, Phone Operations

Holt High School / High School Diploma

Capital Area Career Center / Medical Assistant Certificate

Certificate includes courses in Fundamentals of Assisting, Administration of Medicine, Medical Office Procedures, Medical Terminology and Anatomy and Physiology.

Skills training include Electrocardiography, Injections, Urinalysis, Aseptic Technique, Microbiology, Basic First Aid, Insurance Billing and Financial Record keeping.

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