Customer Service Mortgage Loan

Stephanie George’

***** ***** ***** ******* ** **042 713-***-**** Cell ***********@*****.***

MORTGAGE LOAN OFFICER/PROPERTY MANAGER/OUTSIDE SALES ACCOUNT REPRESENTATIVE

Motivated and accomplished Outside Sales Representative attentive to details with outstanding follow-through. Proficient in building relationships, negotiating deals and closing sales. Detail-oriented and innovative self-starter.

Mortgage Loan Officer with a 11-year record of success overseeing all aspects of mortgage loan including FHA, Conventional, VA and USDA loans. Experience includes processing basic and specific personal information of clients from start of pre-approval process to the end to closing of their loan. Responsible for acquiring new mortgage loans monthly and maintaining relationships with clients. Prepare files for underwriting and made sure we were in compliance with all government regulations for Mortgage loans. Networking with home builders, realtors and client referrals in order to build and maintain relationships with current and future clients.

Key Skills

Proficient in analyzing clients needs and proposing suitable mortgage solutions.

Detail oriented

Customer service Expert

Strong Organizational Skills

Telephone inquiries specialist

Budgeting and cost Controls

Microsoft Word

Microsoft Excel

Supervising Administrative Staffs

Customer Service

Various multi-line phones

Employer Summary

CONSTRUCTION PRO’S UNLIMITED LLC(HOUSTON, TX)-OWNER

GUARANTEE MORTGAGE (Mont Belvieu, TX) — Mortgage Loan Officer, 2009 to Current

• Highly skilled in evaluating loan requests and submission through automated underwriting

• In depth knowledge of mortgage compliance regulations

• Hands on experience in providing appropriate mortgage loan recommendations

RELEVANT SKILLS

• Thorough understanding of underwriting policies

• Demonstrated ability to handle confidential material and records

• Strong interpersonal and organizational skills

• Excellent customer service and effective communications skills

• Ability to prioritize multiple objectives effectively

PRESTO MAINTENANCE SUPPLY ( Houston, TX)_- Outside Sales Account representative, 2017 to 2018

• Trained in business development

• Self sufficient

• Goal oriented

• Friendly and cheerful

• Accomplished in relationship selling

• Proven Sales Track Record

• Responsible for obtaining and servicing all apartment communities within my territory.

EQUITY RESIDENTIAL — Residential Property Manager, 1999 - 2005

•Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.

•Contracts with tenants by negotiating leases; collecting security deposit.

•Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

•Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and multiple vendors.

•Secures property by contracting with Courtesy patrol service; establishing and enforcing precautionary policies and procedures; responding to emergencies.

•Enforces occupancy policies and procedures by communicating with residents.

•Prepares reports by collecting, analyzing, and summarizing data and trends.

•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

•Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Education & Certifications

LAMAR CONSOLIDATED –ROSENBERG, TX

UNIVERSITY OF HOUSTON –HOUSTON, TX 1994

COURSEWORK IN BUSINESS

Development- Dale Carnegie and various computer skills.

Recognition

Property Manager of The Year – Equity Residential, 2002

CPM Candidate

ARM Designation-Accredited Resident Manager/Institute of Real estate Management

CAPS-Certified Apartment Property Supervisor/National Apartment Association

Recognized for consistently averaging occupancy status of 95% or better – Various properties

References available upon request

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