Closing Manager Service Representative
Resume:
CLEAVON KIRAN
Cell: 510-***-****
*******.*****@*****.***
PROFILE:
I am a self-motivated, hands on professional. My solid sales, customer service and leadership skills have demonstrated achievement in assessing situational needs and developing and implementing creative solutions. I am an individual who possesses the skills necessary to handle the challenges of constantly changing fast paced environment.
WORK EXPERIENCE:
SPIRIT HALLOWEEN
DISTRICT SALES MANAGER
Hayward, CA 2020
Conduct mid season revamp and conduct end of season breakdown of all locations with in a strict timeframe.
Manage multiple locations with operations and sales support.
Manage all operations duties including not limited to budgeting, payroll and pricing for all locations.
Daily deposits and make change for all locations.
Conduct all facets of the hiring and termination process.
Making sure all online training was completed with passing score.
UBER
DRIVER/ OUTSIDE CONTRACTOR
CAREGIVER
Las Vegas, NV 2014 – 2019
Had to take time off from career to take care of ailing ex-wife. Uber was the only thing with a flexible schedule to accommodate my limited time. I have now relocated and ready to jump back in to the workforce.
Uber rating is a 4.95
Over 1000 rides
WALMART
ASSISTANT MANAGER
Las Vegas, NV 2012- 2014
Effectively lead, coach and develop a team of up to 40 people, or more.
Manage P&L, execute operations and merchandising standards of excellence in up to 8 departments.
Execute merchandising programs to meet schedule and standards of excellence.
Work in a team environment involving customers and employees to continually improve the way we do business.
FLEXTRONICS (AT&T)
STORE MANAGER
Las Vegas, NV 2010-2012
Meet minimal sales goals for non-commissioned up-selling of accessories and enhanced features.
Direct all operation activities including but not limited to: staff scheduling, on the job training and development, and administration/reporting.
Analyze and resolve procedural problems; partner with Client on issues as needed.
Accurately document customer interactions in multiple platforms.
Encourage an environment that provides customers with service excellence.
Oversee weekly staffing schedule.
Conduct regular team meetings with Associates.
Generate requested reports.
FLEXTRONICS (VERIZON)
DISTRICT MANAGER
Las Vegas, NV 2009-2010
Multi-location Manager with total of 20 employees.
Be primary point-of-contact and managerial presence in the technical service departments in multiple retail locations of a major wireless carrier.
Be primary point-of-contact and managerial presence in the technical service departments in multiple retail locations of a major wireless carrier.
Participate in quarterly market reviews with Client.
Write and deliver performance appraisals to Department Supervisors in conjunction with Regional Manager.
Conduct all department operations including hiring, disciplinary and terminating personnel.
METROPCS
STORE MANAGER
Fremont, CA 2006-2008
Managed location with 9 Associates.
Directly responsible for maintaining a positive and professional image with the store.
Responsible for merchandising and organizing department visuals (weekly/monthly).
Look up billing details and Maintain customer's accounts.
Administer weekly stats/reports, merchandising, and ordering.
Responsible for inputting schedules and conducting sales training sessions on a weekly basis.
Opening and Closing Manager's procedures.
SPRINT
Sr. COMMUNICATION CONSULTANT (MANAGER)
San Mateo, CA 2004-2006
Supervised Sales Department with 8-11 Associates.
Directly responsible for maintaining a positive and professional image with the store.
Responsible for merchandising and organizing department visuals (weekly/monthly).
Look up billing details and Maintain customer's accounts.
Administer monthly stats/reports, merchandising, and ordering.
Opening and Closing Manager's procedures.
EXPO DESIGN CENTER
SHOWROOM MANAGER/ STORE MANAGER on DUTY
Oakland, CA 2000-2003
Managed multiple departments (Lighting, Appliances, and Flooring) with 8 Associates per department.
Administer monthly stats/reports and merchandising and ordering on a weekly basis.
Conducted new employee interviews and conduct exit interviews.
Responsible for merchandising and organizing department visuals.
Responsible for inputting schedules and conducting sales training sessions on a weekly basis.
Directly responsible for maintaining a positive and professional image with the store.
Opening and Closing Manager's procedures.
PACIFIC BELL/ SBC
SERVICE REPRESENTATIVE/ TEAM LEADER
San Francisco, CA 1997-1999
Responsible for answering approximately 75 to 100 calls a day.
Monitoring calls for quality assurance.
Lead project coordinator on several critical conversions.
Administer monthly stats and monthly promotions and in-house contests.
Supervised Department with 8 Associates.
EDUCATION:
Aragon High School, San Mateo, CA. High School Diploma, 1995
ADDITIONAL INFORMATION:
Excellent analytical, organizational, prioritizing, and interpersonal skills.
Communicate effectively with all organizational levels.
Exceptional attention to detail and accuracy, fast learner; quickly absorb and utilize new methods.
Able to manage multiple projects and work efficiently with various departments.
Highly motivated; work well both independently and as part of a team.
Bilingual (Hindi and English).
Contact this candidate