Operations Officer Training Manager
Resume:
CURRICULUM VITAE – TALENT MKANDLA
**** ********** *****, *. *. Ascot, Bulawayo Zimbabwe +263*********, +263*********, +263******* *********@*****.*** ******@***.**.**
HUMAN RESOURCES OFFICER – TRAINING AND DEVELOPMENT
PROFILE
Human Resources expert with strategic and organised management skills with 19+ years of experience in the field of Learning and Development, 9+ of these are at managerial level. Extensive network of local and international top-notch training consultants.
EXPERIENCE
Staff Development Officer – 22 November 2021 to date
Conducting the same duties that I was conducting when I was a Training Officer (Management Development). The only difference being that now I am a buffer between the Organisation and the Training Centre.
I am also a Part time Lecturer at the Zimbabwe Institute of Management. I lecture HR Management and General Management Modules.
Acting Training Manager – January 2021 – November 2021
Developed and implemented Training Strategies to meet the current and future manpower training requirements of the Railways.
Training Officer (Management Development), National Railways of Zimbabwe
January 2013 – December 2020
Performed periodic training needs analysis by working closely with 20+ Branch Heads and also by gleaning through Performance Appraisal forms to identify training initiatives and strategies for Supervisory and Management staff.
Formulated and implemented training and development strategies by designing Training and Development Programmes for Supervisory and Management Development Section on an annual basis.
Drew up annual training plans and budgets; prepared and consolidated statistical reports (weekly, monthly, quarterly and annually) for the Supervisory and Management Development Section.
Liaised with various external training vendors and consultants to organise diverse training programmes and staff engagement activities for 100+ managers.
Periodically conducted management development courses such as: leadership; performance management; team building and working; principles of management; HR for Non HR managers, Result Based Management, Culture Change among others: Conducted Induction training for all newly hired managers. Monitored staff performance through the Performance Management System.
Evaluated the efficiency and effectiveness of all training and development initiatives in the section.
Advised senior management on various aspects of management development issues to facilitate policy formulation as and when required.
Supervised 15+ staff under my purview: Attended to staff matters of subordinates such as performance appraisals, approval of leave, discipline, etc, as required.
Superintended over the maintenance of all Training Centre Complex buildings and surrounds through regular inspections to identify areas requiring attention and take remedial action as required.
ACHIEVEMENTS
Successfully coordinated and facilitated training programmes that were designed to inculcate high performance culture following the restructuring exercise that took place recently in the NRZ.
I was part of the team that successfully facilitated and implemented the Result Based Management System when it was introduced in 2014.
Enhanced training standards by:
Acquiring new partnerships with training vendors and consultants.
Introduced Technology in training that is use of power point presentation.
Introduced the use of white boards, hence eliminating chalk board in the learning environment.
Decentralised training programmes.
EDUCATION/QUALIFICATIONS
Passed eleven (11) courses for a Master of Science Degree in Human Resources Management with the Midlands State University, Zimbabwe. Could not complete the programme due to financial constraints (2013).
Bachelor of Management Degree in Human Resources Management - Upper Second Class – 2.1 (Zimbabwe Open University- 2009).
Diploma in Training Management – Credit (Institute of Personnel Management Zimbabwe - 2007).
Culture Change. (Zimbabwe Institute of Management – 2021)
Train the Trainer 1 Certificate – (Zimbabwe Institute of Management -2019)
Artisan Certificate in Railway Signalling (1994)
National Technician Certificate – Electronic Systems (Bulawayo Polytechnic) (1993).
Three (3) GCE “A” Level Science subjects
Nine (9) GCE “O” Level subjects at grade C or better including English Language B, Mathematics C and Combined Sciences A.
Valid clean Class Four (4) Driver’s license (1994).
COMPUTER SKILLS
Microsoft office (Word, Power point, Excel, Internet, Outlook)
OTHER POSITIONS HELD AT NRZ
Senior Signals Instructor, National Railways of Zimbabwe
November 2003 to December 2012.
Identified training needs for the Signals branch.
Ensured that Instructors performed their duties according to laid down standards of workmanship set for the training and development of trainees (Apprentices, Artisan and Engineers).
Planned, designed and implemented training programmes and ensured that targets were met.
Administered discipline in respect of trainees whilst attending courses at the Training Centre in accordance with laid down procedure.
Maintained up to date comprehensive records in respect of all training.
Recruited and selected apprentices for engagement with The NRZ.
Provided Training Officer (Technical) with control data for budgeting purposes.
Evaluated training for the Signals sub-section by conducting regular inspections of signal apprentices throughout the entire Railway System.
Ensured that there was adequate stocks of tools, equipment and materials for the smooth running of courses.
Signal Technician, National Railways of Zimbabwe
April 1994 to November 2003
Installation, maintenance and repair of all signalling and telecommunication equipment in the section under my purview.
Signals Apprentice, National Railways of Zimbabwe
April 1990 to March 1994
Underwent training in the various aspects of the signalling trade, this involved Railway Signalling, Radio and Telecommunications.
OTHER ACTING APPOINTMENTS AT NRZ
Manning Officer (Promotions), National Railways of Zimbabwe
May 2009 to April 2010
Assisted in the selection of suitable applicants for promotion by advertising vacancies in the internal weekly notice.
Chaired and guided promotion boards in procedures and agreements and protected the interests of line managers by ensuring that appointments are based on factual evidence sufficient to withstand any appeal.
Advised line managers of recommendations, and when approved by the Branch Head prepared letters of appointment and advertisement for weekly notice.
Processed appeals by analysing proceedings and preparing comprehensive memoranda containing observations, conclusions and recommendations.
Presided over the recruitment and selection process of apprentices.
Supervised 6+ staff under this section: Attended to staff matters of subordinates such as performance appraisal, discipline, approval of leave, grievances, etc, as required.
Advised Line Managers and other employees on industrial relations matters
PERSONAL PROFILE
Name : Talent
Surname : Mkandla
Sex : Male
Date of Birth : 5 July 1966
Marital Status : Married with three children (2 girls and 1 boy)
Languages ; English, Ndebele (native) and Shona (native)
Employer : National Railways of Zimbabwe
Service Entry Date : 2 April 1990
Current Position : Staff Development Officer
Postal Address : 2202 Mahatshula North, P O Ascot, Bulawayo
Landline : +263-*-******/362992
Mobile : +263-*********/+263-*********
Email Address : *********@*****.***
SOCIAL LIFE
Christian (Christ Embassy – Thorngrove Chapter, Bulawayo
Like travelling, watching soccer on TV, Reading publications, journals, books and articles on Human Resources (especially on Training). Reading the Bible.
REFERENCES
1.Pastor Sindiso Ncube
Christ Embassy (Thorn grove)
No. 5 Corner Wilton & Woodbury Road
Thorngrove
Bulawayo
+263-***-***-***/ +263-***-***-***
2.Mrs. J Nyathi
Recruitment and Promotions Officer
NRZ Recruitment Office
Griffin Hall
Bulawayo
3.Mr S Mlambo
Chief Human Resources and Administration Manager
National Railways of Zimbabwe
Box 602
Bulawayo
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