Customer Service Support

SHAMEENA ISSAHAK

Email ***********@*****.***

Address Abu Dhabi, United Arab Emirates

Phone 009***********

Talented Administrator is highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skill, excellent time management, and problem-solving skills

SKILLS AND ACCOMPLISHMENTS

Verbal and written communication skill: Advanced level

creative problem solving: Advanced level

Administrative support: Expert

Office management: Expert

Multi-tasking Ability: Expert

Documentation and reporting: Advanced level

Staff management: Advanced level

IT skills (MS word, excel, power point): Advanced level

Accounting software Tally ERP 9: Intermediate

Meeting Arrangements: Advanced level

Filing and data archiving: Advanced level

Strong customer service skill: Advanced level

Able to adapt quickly to changes and challenges: Expert

WORK EXPERIENCE

Guest coordinator

Al Asayel public school

Abu Dhabi

Sep 2021 / Aug 2022

Promoted a positive learning environment in the classroom for students Grade 6 to Grade 8

Instructed students in lesson plans that had been created by the teacher

Administered standardized assessments with strict requirements and documented information in permanent records

Organized lesson plans using teaching software for long-term interim assignments

Administered and graded tests and quizzes and reported performance to the primary teacher

Regularly meet with students during office hours to

address concerns and offer feedback

Client service Administrator

FIRST ABUDHABI BANK

Abu Dhabi

Jan 2021 / Aug 2021

Recommended products to customers

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences

Created customer support strategies to increase customer retention

Followed up with customers about resolved issues to maintain high standards of customer service

Investigated and resolved customer inquiries and complaints quickly

Maintained up-to-date knowledge of product and service

Delivered prompt service to prioritize customer needs

Administrator cum Accountant

Garish Logistics

Abu Dhabi

Apr 2016 / May 2020

Administrative /Secretarial/Accounting role in the office

Interact with customers on behalf of an organization.

provide information and services and respond to

customer complaints. Some also take orders and process

returns.

Work closely and conducts a meeting with Directors,

Managers to ensure projects are completed successfully lying a timely manner.

Responding to the emails.

Produce financial records for organizations. Record financial transactions, update statements and check financial records for

accuracy.

Preparing Quotations, purchase orders, and Sales invoices.

Valuation of accounts receivable and accounts payable.

Responsible for handling petty cash and keeping a record of expenses.

Perform routine clerical and organizational tasks. such as organizing files, drafting messages, scheduling appointments, and supporting other

staff

EDUCATION

Bachelor Degree in Electronics & Communication Engineering

Calicut university

India/2012

2012

Diploma in JAAVA

NIIT

India/2013

LANGUAGES

English

Fluent

Arabic

Beginner

Hindi

Intermediate

VISA STATUS

Husband visa

Date of Expiry: 21/04/2023

PERSONAL DETAILS

Date of birth: 4/5/1991

Civil status: Married

Citizenship: Indian

Contact this candidate