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Service Agent Restaurant Team

Location:
Jaipur, Rajasthan, India
Posted:
October 19, 2022

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Resume:

Name: Vishal Joshi

Address: Ward No. **, Main market Surajgarh, Jhunjhunu (Rajasthan)

Mobile: 773-***-****

E-Mail: ads3pf@r.postjobfree.com

[LinkedIn Profile]

https://www.linkedin.com/in/vishal-joshi-40694250

[Twitter/Blog/Portfolio]

@VishalJ48672494

CAREER OBJECTIVE

Efficient restaurant team member with strong interpersonal and time management skills, Prior work in both fast food and casual dining environment. Hard working and dependable with high performing nature customer service focus.

CORE COMPETENCIES

Effective Communication

Interpersonal Skills

Detail Oriented

Software Knowledge-Opera, Micros, Ids, Swastik

Leadership

Team Building

Financial/Budget Management

Flexibility

PROFESSIONAL EXPERIENCE

Aryan Food Pvt. Ltd. (Moti Mahal Deluxe), Kathmandu, Nepal Since 10.03.2017 till date

Website: XXXXXXXXXXXXXX

Company Profile: XXXXXX

Designation: Restaurant Captain / Restaurant Supervisor

Job duties (to be attested from employer)

Recruiting, training and supervising staff.

Managing budgets

Maintaining statistical and financial records.

Planning maintenance work, events and room bookings.

Handling guest complaints and queries.

Detailed job responsibilities to cover NOC requirements

Responsible for the day to day operations of the Restaurant.

Organized duty roster of service staff.

Leading a team of 10 F & B assistants with Restaurant Manager and supervisor.

Responsible for introduce innovative ideas for generating targeted sale, guest interaction, menu planning, addressing guest requirement and reaching to them.

Cost control, inventory, Training Maintaining SOP for quality

Set tables according to type of event and service standards.

Communicate with the kitchen regarding any menu questions, the length of wait and product availability.

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

Check with guests to ensure satisfaction with each food course and beverages.

Responsible for clearing, collecting and returning food and beverage items to proper area.

Has a thorough knowledge of menu and presentation standards and sound knowledge of beverage preparation techniques.

Recognizes and ensures application of the step of the billing process.

Ensures that minimum brand standards are consistently implemented.

Conducts monthly inventory checks on all operating equipment and supplies.

Anticipates any unexpected guest need and reacts promptly and tactfully.

Project Handled

oPreopening project handled for Aryan Food Pvt. Ltd (Moti Mahal Deluxe)

oIn charge of our restaurant stall in food festival which is conduct by Indian Embassy, Kathmandu (Nepal) on Independent Day of India.

Golden Tulip, Jaipur, Rajasthan Since 08/2016-02/2017

Website: www.jaipur.goldentulip.com

Company Profile: XXXXXX

Designation: Senior Guest Service Agent

Job duties (to be attested from employer)

Do the Mis-en-place for the day.

Maintain cleanliness at the workstation.

Serves all order as per the guest request or as per the basic service sequence decided by the management.

Dazzle and delight the customer by providing interactive service.

Up-sell additional products when appropriate.

Take accurate food and drinks orders, using a POS ordering software, order slip or by memorization.

Detailed job responsibilities to cover NOC requirements

Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages

Communicate order details to the Kitchen Staff

Deliver checks and collect bill payments

Responsible for the administration, operation and coordination of the Stewarding Department in absence of the supervisor.

Responsible for establishing and maintaining high sanitation standards in all food preparation area

Responsible for guiding the all subaltern’s staff and in the performance of their jobs in accordance to hotel policies and procedures.

Coffee Shop

Setting up the café ready for opening.

Refilling salt, pepper and sugar containers and making sure there are sauces, napkins

and cutlery available for customers.

Taking snacks and beverages orders from the customers.

Grinding coffee beans and filling the machine with the correct amount of coffee.

Making up the order with the right coffee, type of milk and any flavoring.

Checking the coffee machine regularly throughout the day keeping the machine

and work area clean.

Project Handled

XXXXX if done any

Hotel Rang Mahal, Jaisalmer, Rajasthan Since 12/2015-07/2016

Website: www.hotelrangmahal.com

Company Profile: XXXXXX

Designation: Guest Service Agent

Job duties (to be attested from employer)

Greet guests and presents them with the menu.

Informs guests about the special items for the day and menu changes if any.

Suggest food and beverages to the guest and try to upsell.

Taking food and beverage orders from the guest on the KOT pads.

Obtaining revenues, issuing receipts, accepting payments, returning the change.

Communicate to the guest and provide assistance with their queries.

Maintaining proper dining experience, delivering items, fulfilling customer needs.

Offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.

Detailed job responsibilities to cover NOC requirements

Taking room service orders.

Responsible for good communication and English language skills for phone

Etiquette.

Picking tea & coffee orders from rooms

Writing KOT and NC KOT, handling billing & settlement, Maintain stock

Of beverages in room service area.

Preparing welcome drink, tray set up and sending welcomes drinks while guest arrive

Serve meals to guest in their rooms and cleanliness of room after food Service

Take floor round for any clearance done every half-hour.

Set up tray for breakfast, lunch, snacks & dinner.

Responsible for promoting sale of food and beverage in room.

Closing shift and check hand over to the accounts with full proof documentation.

Maintain logbook in room service

Project Handled

XXXXX if done any

Best International, Kathmandu, Nepal Since 09/2010-11/2015

Website: XXXXXX

Company Profile: XXXXXX

Designation: Sales & Marketing Manager

Job duties (to be attested from employer)

Quality maintenance & marketing

Maintaining client & vendor account.

Order booking based on allocated targets and margins.

Order book compliances. ( Planning & Execution )

On time payment realization

Detailed job responsibilities to cover NOC requirements

Handling LC, DAP & RTGS for logistic.

Business analysis (Target markets analysis, customer's business analysis)

Spending time in contacting and generating new customers.

Compiling and analyzing sales and performance reposts to owner

and management.

Ensuring proper credit checks were completed on customers before products

released to them.

Administration and data input duties to ensure that all records are kept up to date and accurate.

Handling all customer related issues.

Project Handled

XXXXX if done any

ACADEMIC QUALIFICATIONS

Masters – N/A

Bachelor in hotel management catering and technology from Rajasthan Technical university kota (India) from 07/2006 to 07/2010.

Certifications/ Diplomas or Work related trainings

XXXXX if undergone

References

[Use this section to list your work-related references, please use this format when listing them. Please refrain from listing relatives as references.]

[Manish Mundhara]

[Proprietor]

[Best International, Kathmandu]

[+977-9851051324]

[ads3pf@r.postjobfree.com]

[Robin Krishna]

[General Manager]

[Golden Tulip Jaipur]

[+91-941*******]

[Email]

[Vikas Chittlangia]

[Restaurant Manager]

[Aryan Food Pvt. Ltd]

[+977-9851064306]

[ads3pf@r.postjobfree.com]



Contact this candidate