Service Agent Restaurant Team
Resume:
Name: Vishal Joshi
Address: Ward No. **, Main market Surajgarh, Jhunjhunu (Rajasthan)
Mobile: 773-***-****
E-Mail: ***************@*****.***
[LinkedIn Profile]
https://www.linkedin.com/in/vishal-joshi-40694250
[Twitter/Blog/Portfolio]
@VishalJ48672494
CAREER OBJECTIVE
Efficient restaurant team member with strong interpersonal and time management skills, Prior work in both fast food and casual dining environment. Hard working and dependable with high performing nature customer service focus.
CORE COMPETENCIES
Effective Communication
Interpersonal Skills
Detail Oriented
Software Knowledge-Opera, Micros, Ids, Swastik
Leadership
Team Building
Financial/Budget Management
Flexibility
PROFESSIONAL EXPERIENCE
Aryan Food Pvt. Ltd. (Moti Mahal Deluxe), Kathmandu, Nepal Since 10.03.2017 till date
Website: XXXXXXXXXXXXXX
Company Profile: XXXXXX
Designation: Restaurant Captain / Restaurant Supervisor
Job duties (to be attested from employer)
Recruiting, training and supervising staff.
Managing budgets
Maintaining statistical and financial records.
Planning maintenance work, events and room bookings.
Handling guest complaints and queries.
Detailed job responsibilities to cover NOC requirements
Responsible for the day to day operations of the Restaurant.
Organized duty roster of service staff.
Leading a team of 10 F & B assistants with Restaurant Manager and supervisor.
Responsible for introduce innovative ideas for generating targeted sale, guest interaction, menu planning, addressing guest requirement and reaching to them.
Cost control, inventory, Training Maintaining SOP for quality
Set tables according to type of event and service standards.
Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Check with guests to ensure satisfaction with each food course and beverages.
Responsible for clearing, collecting and returning food and beverage items to proper area.
Has a thorough knowledge of menu and presentation standards and sound knowledge of beverage preparation techniques.
Recognizes and ensures application of the step of the billing process.
Ensures that minimum brand standards are consistently implemented.
Conducts monthly inventory checks on all operating equipment and supplies.
Anticipates any unexpected guest need and reacts promptly and tactfully.
Project Handled
oPreopening project handled for Aryan Food Pvt. Ltd (Moti Mahal Deluxe)
oIn charge of our restaurant stall in food festival which is conduct by Indian Embassy, Kathmandu (Nepal) on Independent Day of India.
Golden Tulip, Jaipur, Rajasthan Since 08/2016-02/2017
Website: www.jaipur.goldentulip.com
Company Profile: XXXXXX
Designation: Senior Guest Service Agent
Job duties (to be attested from employer)
Do the Mis-en-place for the day.
Maintain cleanliness at the workstation.
Serves all order as per the guest request or as per the basic service sequence decided by the management.
Dazzle and delight the customer by providing interactive service.
Up-sell additional products when appropriate.
Take accurate food and drinks orders, using a POS ordering software, order slip or by memorization.
Detailed job responsibilities to cover NOC requirements
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
Communicate order details to the Kitchen Staff
Deliver checks and collect bill payments
Responsible for the administration, operation and coordination of the Stewarding Department in absence of the supervisor.
Responsible for establishing and maintaining high sanitation standards in all food preparation area
Responsible for guiding the all subaltern’s staff and in the performance of their jobs in accordance to hotel policies and procedures.
Coffee Shop
Setting up the café ready for opening.
Refilling salt, pepper and sugar containers and making sure there are sauces, napkins
and cutlery available for customers.
Taking snacks and beverages orders from the customers.
Grinding coffee beans and filling the machine with the correct amount of coffee.
Making up the order with the right coffee, type of milk and any flavoring.
Checking the coffee machine regularly throughout the day keeping the machine
and work area clean.
Project Handled
XXXXX if done any
Hotel Rang Mahal, Jaisalmer, Rajasthan Since 12/2015-07/2016
Website: www.hotelrangmahal.com
Company Profile: XXXXXX
Designation: Guest Service Agent
Job duties (to be attested from employer)
Greet guests and presents them with the menu.
Informs guests about the special items for the day and menu changes if any.
Suggest food and beverages to the guest and try to upsell.
Taking food and beverage orders from the guest on the KOT pads.
Obtaining revenues, issuing receipts, accepting payments, returning the change.
Communicate to the guest and provide assistance with their queries.
Maintaining proper dining experience, delivering items, fulfilling customer needs.
Offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
Detailed job responsibilities to cover NOC requirements
Taking room service orders.
Responsible for good communication and English language skills for phone
Etiquette.
Picking tea & coffee orders from rooms
Writing KOT and NC KOT, handling billing & settlement, Maintain stock
Of beverages in room service area.
Preparing welcome drink, tray set up and sending welcomes drinks while guest arrive
Serve meals to guest in their rooms and cleanliness of room after food Service
Take floor round for any clearance done every half-hour.
Set up tray for breakfast, lunch, snacks & dinner.
Responsible for promoting sale of food and beverage in room.
Closing shift and check hand over to the accounts with full proof documentation.
Maintain logbook in room service
Project Handled
XXXXX if done any
Best International, Kathmandu, Nepal Since 09/2010-11/2015
Website: XXXXXX
Company Profile: XXXXXX
Designation: Sales & Marketing Manager
Job duties (to be attested from employer)
Quality maintenance & marketing
Maintaining client & vendor account.
Order booking based on allocated targets and margins.
Order book compliances. ( Planning & Execution )
On time payment realization
Detailed job responsibilities to cover NOC requirements
Handling LC, DAP & RTGS for logistic.
Business analysis (Target markets analysis, customer's business analysis)
Spending time in contacting and generating new customers.
Compiling and analyzing sales and performance reposts to owner
and management.
Ensuring proper credit checks were completed on customers before products
released to them.
Administration and data input duties to ensure that all records are kept up to date and accurate.
Handling all customer related issues.
Project Handled
XXXXX if done any
ACADEMIC QUALIFICATIONS
Masters – N/A
Bachelor in hotel management catering and technology from Rajasthan Technical university kota (India) from 07/2006 to 07/2010.
Certifications/ Diplomas or Work related trainings
XXXXX if undergone
References
[Use this section to list your work-related references, please use this format when listing them. Please refrain from listing relatives as references.]
[Manish Mundhara]
[Proprietor]
[Best International, Kathmandu]
[+977-9851051324]
[********@*****.***]
[Robin Krishna]
[General Manager]
[Golden Tulip Jaipur]
[Email]
[Vikas Chittlangia]
[Restaurant Manager]
[Aryan Food Pvt. Ltd]
[+977-9851064306]
[****@*********.***.**]
Contact this candidate