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Data Entry Office Project

Winter Haven, FL
October 20, 2022

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Career Summary:

Natural Born Leader! Successful at strategically boosting Diversity, Equity and Inclusion, Recruitment, Company profits and Team Performance in a remote environment. Skilled in driving engagement and operational improvements through well-coordinated tactical strategies and proven relationship-building abilities.

Core Competencies: Self Motivated, Tech Savvy, Creative Thinker, Client Service, Problem Solving, Achiever, Energetic, Persuasive and Excellent Verbal Communication.

Skills and Qualifications

Inclusion Ambassador ATS/ ICIMS Employee Motivation Goal Setting/ Organizational Development

Chair of Social Activities Team LinkedIn Recruiter Contact Management Systems Leadership/ People Development Data Entry Hire EeZ Customer Obsessed Complex Problem Solving Knet Beamery High Performer Leadership/ People Development

Quip Concur HIRE Integrity and Transparency

Workday SeekOut Microsoft Office Project Management

Amazon Web Services, Amazon® Virtual

Technical Sourcing Recruiter – Recruiter Academy Program February 2022 –Present

Passively recruit and source for Software Development Engineers in ATS for AWS across Social Media Platforms

Prepped prospects into candidates via Email, Phone and Chime Conferences for Online Assessments and Virtual Onsite Interviews.

Drive sourcing strategy across geographically dispersed teams to proactively build diverse candidate pools while leveraging all available talent channels to expedite the recruitment of bar raising technology and engineering talent.

Manage customer expectations and business goals with bi-weekly business reviews metrics, and status updates.

Develop strategies related to recruitment that will contribute to the long-range growth, implement new processes and develop standard operating procedures that fits within company mission to deliver the highest quality results to the customer.

Work closely with Business, TA and HR leaders to influence and deliver a quality assessment and candidate experience through all aspects of the recruitment funnel.

Manage employee referral submittals, pre-screen referred candidates to identify fit for diverse pipeline.

Work with the recruiting team to research companies and locations where talent may be, and find ways to reach that talent

Collaborate with recruiters and hiring managers to improve recruiting processes and recruiting efficiency.

Walt Disney World Global HR Operations® Celebration, Florida

Global HR Operations Associate October 2021 – February 2022

Motivate employees through special events, incentive programs and constructive feedback.

Monitor and handle employee claims involving performance-based and harassment incidents.

Implement performance review and motivational strategies to elevate HR team results.

Liaison between multiple business divisions to improve communications.

Collaborate with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.

Maintain company compliance with local, state and federal laws, in addition to established organizational standards.

Retain 100% protocol on management tools and procedural accuracy.

Walt Disney World Central Department® Various-Central Florida

Groups, Planning Centers, Sports Travel January 2016 –October 2021

Provided Disney Magic while working in various fast-paced off property locations across Central Florida-focus on educating and sharing current offers and promotions with minimal supervision.

Liaised with clients to discuss aspects services and used successful upselling and suggestive selling techniques

Maintained and updated departmental files, various project files and other individual filing systems weekly.

Monitored calendar and schedule and set up callbacks for high priority guest.

Reviewed daily requirements and forecasts and delegated work for optimal coverage.

Reorganized and enhanced employee training to close knowledge gaps and boost group performance.

Attended staff development meetings and workshops and applied information from those events into daily activities.

Overcame escalations and assisted with guest requests

Promptly respond to high volume in-bound calls and emails for multiple Central Florida Sales Departments

Created Feedback Survey for Cast Members on behalf of Leadership Team

Managed guest reservations start to end and collect and process payments face to face, via phone and email

Core Team Member for Opening for Special Events and Experiences to help educate 3rd party partners: Star Wars Galaxy’s Edge (2019), Toy Story Land (2018) & Pandora World of Avatar (2017)

Walt Disney World® Disney Destinations Celebration, FL

Client Services Coordinator May 2019, January 2020

Facilitated on-site daily visits to surrounding Central Florida hotels and resorts in a Disney Themed vehicle.

Served as a liaison for the Front-Line Sales Partners in the local tourist market to educate on all promotions, events, timelines, and deliverables.

Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Conducted training and mentored 3rd party team members to promote productivity, accuracy and commitment for Walt Disney World products and service.

Walt Disney World® Travel Operations Tampa, FL

Special Event Planner April 2015-December 2015

Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.

Exceeded monthly quotas, created monthly goal program w/incentives

Answered inbound reservation calls providing excellent guest service with recommendations of Walt Disney World products and services

Recipient of Star Gala Awards Ceremony for Top Sales

Displayed professional phone etiquette according to Quality Monitoring

Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.

Executed excellent marketing skills to establish and grow customer base.

Boy Scouts of America Detroit, MI

Recruiter of Great Lakes September 2014- March2015

Full Cycle Recruitment for potential candidates: Recruitment Meetings, Talent Survey for screening, Interview Process, Training, and placement

Worked with recruiting teams and human resources representatives to accomplish hiring objectives.

Achieved Year End Membership +10% 2nd Place, Membership Growth, Statewide Michigan Crossroads Council

Generated specific candidate pool for volunteer opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

Compiled a variety of status reports, including activity, follow up, and adherence to goals.

Chartered and implemented special events within the Southeast District area

Coordinated new and exciting comprehensive strategies recruiting new scouts in Metropolitan area

Liaison between Council and Volunteers by providing excellent customer service via phone, email, and face to face

Developed relationships with key partners and present action plan for optimal results.

Facilitated and acquired Fund Development District Wide goals

Girl Scouts of Southeastern Michigan Detroit, MI

Recruiter January 2009-September 2014

Chaired Staff Activities Committee: Email Blast, Internal Newsletter, Monthly Events

Created and promoted recruitment and retention events for 4 Different Demographic regions across Southeastern MI

Maintained membership database, ensuring that all information was current and accurate.

Established annual event for fundraising purposes inclusive with Community partners and girls in respective troops

Developed and executed relatable marketing communication plan to promote events and to meet targeted registration goals

Cultivated key initiative meetings with Brand Director’s cross-departmentally for successful execution of company quarterly goals

Trained and developed onboarding workshops for volunteers

Supported the Brand Director with development of strategies and execution upon defined business acquisition, retention, and awareness goals

Created an efficient and thorough production schedule, timelines, budget overview to steer creative initiatives from concept to delivery

Followed up on approval and denial factors during onboarding process

Provided ongoing updates and reports regarding results and/or any constraints related to the project


Pursuing Master of Science in Industrial and Organizational Psychology

Graduation April 2022, Bellevue University South Nebraska

Bachelor of Arts- Communication December 2007 Oakland University, Rochester, MI


Inclusion Ambassador AWS 2022

Neurodiversity Employee Resource Group 2022

Persons with Disabilities ERG 2022

Employee Recognition and Social Committee, AWS 2022

Disney on the Yard Mentoring Program- Inaugural Team Member- Mentor 20202-2022

Diversity & Inclusion Team- Central Florida Sales Department- Chair 2020-2022

Social Activities Team- Group, Planning Center and Sports Travel Department-Chair 2018-2022

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