Customer Service Event Coordinator

JOSE RIVERA

Worcester, MA ***** 774-***-**** ************@*****.***

SUMMARY

Seasoned Supervisor/Manager knowledgeable about business operations and offering top notch project management, team leadership and problem-solving abilities. Expertise and certified in Food Service, Hospitality and Event Planning. Advocate, Liaison and Supporter in the Substance Abuse Recovery and Human Services field. Experience in the News/Sports Media Industry and Social Media Management. Accomplished Promoter in the sport of boxing and Entertainment Coordinator. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities. Hardworking individual with a work ethic bar none. Demonstrated strategic thinking and confident decision-making abilities. Proven skills in building and directing strong teams to achieve challenging objectives. Remains calm and poised even in high-pressure situations. Dedicated employee known for punctuality, well organized and motivated. SKILLS

Development management.

Recruiting, training and hiring.

Purchasing and inventory.

Employee development and retention.

Exceptional customer service and customer

retention.

Financial administration.

Event planning.

Visionary.

Trend Setter.

Experience

Operations/Supervision oversight.

Sound judgment.

Schedule management.

Performance improvements.

Social Media management.

Public Relations.

Communication coordination.

Marketing Specialist.

Influencer, Motivational Speaker.

Spokesperson, Disciplinarian.

03/2020 to 05/2022 Director of Operations-

Latin American Health Alliance/Hector Reyes House. Worcester, Ma. Substance abuse recovery Liaison between The Bureau of Substance Abuse, The State, Cities of Massachusetts for grant and funding purposes. Representative for all organizations committed to our cause. In charge of Cori checks for Staff.

Counseling and sponsorships were successfully in place for residents. Recognized employees for demonstrating excellent service resulting in increased company morale.

Developed and maintained client relationships to grow organization and improve account retention.

Contributed to organizational strategic direction to improve products and services.

Organized and oversaw work schedules of departmental managers. Set goals and expectations for direct reports using performance review process, holding staff accountable.

Enhanced customer service and satisfaction through policy and procedural changes.

Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.

Worked with management team to develop operational goals aligned with organization strategy.

Maintained appropriate and accurate records of business communications and transaction flow.

Successfully improved residents in recovery turnover through creating incentive and training programs.

08/2021 to Present, Board Member/News & Sports Director- Newstalk New England (NTNE). Worcester Ma.

Member Of the Board Of Directors.

Sports Journalist.

Social Media Manager.

Administration Leader.

Event & Media Coordinator.

Manage Public Relations for Players/Boxers.

Host of Sports Show.

Boxing Commentator/Analyst.

Marketing Specialist.

Sports Play by Play/Commentator/Analyst.

04/2019 to 03/2020, General Manager-

Cafe Reyes. Worcester, Ma.

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Scheduled and directed staff in daily work assignments to maximize productivity.

Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Optimized profits by controlling food, beverage and labor costs. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Counseled and disciplined staff to address issues promptly and provide constructive feedback.

Managed accounts payable, accounts receivable and payroll. Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees. 08/2018 to 04/2019, Store Manager/Catering Manager- Cafe Reyes. Worcester, Ma.

Directed and led employees, supervising activities to drive productivity and efficiency.

Collaborated with store General Manager to develop strategies for achieving sales and profit goals.

Organized schedules, workflows and shift coverage to meet expected business demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Completed inventory audits to identify losses and project demand. Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Worked closely with customers to understand needs and resolve diverse Issues.

Managed Social Media platforms.

Managed and motivated 18 employees.

Followed Executive Director advice to improve leadership and supervisory skills.

06/2017 to Present, Vice President/Promoter/Event Coordinator- Rivera Promotions Entertainment (RPE). Worcester Ma. In charge of Public Relations (PR)

Event Coordinator for Entertainment.

Liaison between The Massachusetts Athletic Commission, Managers, Trainers, and Event Venues.

Media Coordinator.

05/2007 to 06/2018, Business Owner/Operator-

Chosen One Consignment & Thrift Shop- Worcester, Ma. Made financial and logistics decisions in the best interest of the company. Took care of escalated customer concerns to increase satisfaction. Promoted business on social media platforms to maximize brand identity and generate revenue.

Managed operations budgeting, accounts payable and accounts receivable and payroll.

Resolved issues quickly through meticulous research and quick decision making.

Conferred with customers to understand needs and finalize purchase orders.

Kept records for production, inventory, income and expenses. Kept up to date on regulatory changes affecting business operations. Set pricing structures according to market analytics and emerging trends. Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Conducted market research to stock the latest inventory. 03/2005 to 04/2007, Sports/Boxing Editor and Correspondent. The Vocero Latino Newspaper- Worcester, Ma.

Correspondent for sports and boxing.

Responsible for the editing in Spanish for all Sports Writers.

Out of state traveling sports journalist.

EDUCATION AND TRAINING

09/2015, Substance Abuse Recovery Dependability & Life Essential Qualities. Fed Grants for life Credentials- New Jersey.

Coping Skills, Relapse Prevention, Addiction Recovery Support, Dual Diagnosis, Counseling & Assessment, Recovery Management, Cognitive Behavioral Therapy, Mindfulness Based Course. 11/2015, Second Course of (SARD) & Life Essential Qualities. (English as a Second Language). A sixty-day course translating the English language to Spanish, Classes to teach non- native English speakers, Hands on interaction with adults, Skills on accent reduction, ESL Syllabus. Became a voluntary Teachers Aid after being very successful and productive with The ESL course. 03/1997, GED-

Las Jitas Escuela Superior- Barranquitas, Puerto Rico Administración de Empresas (Business Management).

Economics.

Business Ethics.

Strategic Planning.

Customer Service.

Financial Management.

Marketing.

Operations Management.

07/1996, Culinary Arts-

WCHC- Worcester Ma.

Food science and nutrition.

Plating and presentation Techniques.

Exotic and International cuisines.

Identifying flavors and development.

Knife Skills.

Palate Training.

Proper recipe reading.

LANGUAGES

Spanish- Native/Bilingual English- Native/Bilingual

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