Call Center Customer Service

CHRISTIAN NETZEL

**** *. ******** **** #**** TUCSON, AZ. 85710 · 520-***-****

********@*****.***

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EXPERIENCE

03/2022 – PRESENT

TEAM LEAD, citi bank

Costco credit card customer service department. Manage fifteen other agents. Take inbound and make outbound calls. Take payments over phone, order new cards, take disputes, wave fees.

01/2018 – 03/2022

CUSTOME SUCCESS SPECIALIST, wellsfargo

Assisting customers (inbound calls) with account information like fraud, balances, and other account related questions. Order new cards, take disputes and wave fees.

EDUCATION

MAY 2018

HIGH SCHOOL DIPLOMA, eastside high school

GPA- 4.8, GRADUATED WITH A SCHOLARSHIP TO UCLA FOR VOLLEYBALL. WAS IN MULTIPLE CLUBS.

SKILLS

Computers, phones, and other call center related programs (workday, Avaya, skype, teams)

Great with customers, and other employees.

ACTIVITIES

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