Data Entry Customer Service
Resume:
Sylvia Zolk
************@*****.***
OBJECTIVE
To obtain a position where I can utilize my experience in management and customer service. EXPERIENCE
****-****- ******INES- Store Manager
● Supervise 12 employees and total day to day business operations.
● Developed and continue to train new associates on company policies and procedures to assure they achieve their personal goals
● Processed all inventory and operational functions needed to ensure business runs according to company expectations.
● Ensured all customers were satisfied and serviced accordingly. OUTCOMES:
● In 2005, achieved the circle of honor with Catherine’s, and was awarded an all –expense paid trip to Las Vegas, where I attended a banquet to honor the top 45 mangers in the company who achieved this goal.
1993-1997-DRESS BARN SHOPPES- Store Manager
● Managed 8 employees, responsible for their training and development to help them improve their performance.
● Responsible for opening and closing the store, as well as conducting audits and inventory, performance appraisals and corrective action forms.
● Ensure all deposits were made on a timely matter and all receipts from the bank were accurate and entered into the terminal.
● Executed all floor set and visual changes according to the brand standard policy SKILLS SUMMARY
● Can fluently speak Spanish
● Customer Service
● Scheduling
● General Office Skills
● Multi-Tasker
● Computer Savvy
● Professional Presentation
● Organizational Skills
EDUCATION
Star Career Academy- I.H.I.T. - Philadelphia
August 24th, 2011- July 24th, 2012
CERTIFICATIONA
OSHA, HIPPA, CPR. NCCT will be obtained on November 17th 2012 PSI INSTITUTE- Data Entry- Philadelphia
1986-1987 – Obtained a certificate
Little Flower High School
September 1982- June 1983
- Rafael Aparicio Jimenez High School
August 1983- May 1986
Obtained a Diploma
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