JOHANNA A. VASQUEZ

*** ******* **.

ELIZABETH NJ, 07202 CELL: 908-***-****

EMAIL: ads3o6@r.postjobfree.com HOME: 908-***-****

Professional Summary

Customer focused professional with strong writing and verbal communication skills as a bilingual in English and Spanish. Extensive background in Mortgage Loan operations, underwriting guidelines, policies and procedures in multiple departments. Experience analyzing customers’ financial statements and income. Aggressively committed individual with a strong ability to utilize time management and performing multiple tasks at one time.

Education

RUTGERS UNIVERSITY,

Newark, NJ

Bachelor’s in Arts Sciences, Criminal Justice 2010

Professional Experience

ALTICE USA, PISACATAWAY nj

Retention Rep Aug 2019 to Present

Altice is a cutting-edge communications and tech company

This role is intended to retain customers who are looking to disconnect services

Communicate and build rapport with customers, solve their inquiries, and to explain or sell any new products

Meet monthly companywide goals to ensure customer quality

Highly motivated with good oral communication skills and able to adapt in fast pace environments

Extensive experience in sales, retention and telemarketing

Superior understanding of customer needs and inbound retention strategies

REMN WHOLESALE, Iselin NJ

Account Coordinator Dec 2017 to Jan 2019

This Role was created to obtain bonus per file closed and it requires more communication with broker to drive files to closing.

Resolve Problems and questions with underwriting, compliance & Secondary Department.

Communicates loan status to Account Executives, Mortgage brokers, Loan Officers, Escrow and title officers.

Communicate with internal staff and management to follow up on completion of reports.

Maintain company quality standards (including email standards) through proper loan due diligence.

Send weekly and monthly reports to broker & Ae (Loans to close & loans to be adverse.

Understand and adhere to strict turn times for timing of daily reports and duties to ensure the department is meeting service level agreements.

Maintain daily workflow prioritizing and communicating accordingly to ensure all urgent matters are dealt with and purchase transactions do not carry beyond

Loan Processor Sep 2014 – Dec 2017

Communicate with Loan Officers, Loan Officer Assistants, and underwriters.

Excellent attention to detail and ability to work within time constraints.

Review and process conditions received from broker by obtaining required documentation from external vendors, completing validations and organizing documentation within the loan origination system and imaging system, as applicable

Follow-up on pending documents

Complete approval conditions

Knowledge of Encompass and Blitz docs.

Excellent knowledge of FHA Connection, Mers, DU

Ability to multi-task and handle several priorities at once.

Able to meet deadlines for assigned duties and email response times.

Responsible for making sure that all federal, state and agency compliance

Loan Opener Aug 2012 – Sep 2014

Loan opener and disclosure

Assist underwriting closing home loans for refinance and purchases.

Verbal verification of employment.

Verification of data entry and document submissions.

Prepare files for processing.

BANK OF AMERICA, Newark, NJ Oct 2011 – Aug 2012 Foreclosure File Reviewer

Complete claim reviews for eligible customers and establish if their foreclosures were executed in accordance with government and banking procedures.

Analyze customer complaints regarding their foreclosures and designate which department will determine financial injury.

Research whether at the time the foreclosure action was initiated if the foreclosing party or agent of the party had properly documented ownership of the Promissory Note and Deed of Trust under relevant state law.

Escalate issues to the Quality Assurance Team upon discovery of any financial injury that resulted from misrepresentations or other deficiencies throughout the foreclosure process.

Designated translator for the Foreclosure Review project.

ZURICH INTEGRATED PRODUCTS, Parsippany, NJ June 2011 – Sept 2011 Underwriting Assistant

Specialized in the processing and underwriting support for commercial property and casual insurance.

Provided assistance to members of the underwriting department in the areas of operations procedures and policy endorsements.

Computed rates and premiums for policies, compiled appropriate declarations, coverage forms, national local forms, and optional endorsements in order to complete policy.

HOMECOMINGS FINANCIAL LLC, Parsippany, NJ Sept 2005 – May 2008 Underwriting assistant

Assisted the underwriters in the process of underwriting loans, working strictly with conditions that verified income and confirmed if customers met the loan qualifications.

Conditions from brokers, indexed them into the imaging system Blitz, and notified underwriting that the conditions had been uploaded for review.

Completed verbal verification of employment, confirmed phone numbers, and third party vendors’ validations.

Tracked files and obtained missing information for funding and closing.

Contact this candidate