Manager Store Resources

Andrew Hagen

*** ******** **., ** ******, TX ****1 210-***-**** *********@***.***

Objective

Seeking a position with a National Company that will benefit from my positive motivation skills and 25+ years of experience in all aspects of retail business operations from the store level to the corporate level.

Experience

SAS SHOES (SAN ANTONIO SHOEMAKERS)

FROM DECEMBER 1992 TO PRESENT

GENERAL MANAGER STORE #1 FLAGSHIP – SAN ANTONIO FROM 2014 TO PRESENT

·Oversee all operations of large Flagship store with 2 managers, 2 asst managers & a staff of 40.

·Hiring, training, inventory control, banking, scheduling, employee management

· Focused on consistently delivering exceptional in-store shopping experiences

· Ensure implementation of company standards and goals

· Employee reviews and improvement plans

· Marketing and sales promotions

· Maintain policies and procedures

· Attending conventions nationwide presenting the brand to invoke future sales

HUMAN RESOURCES MANAGER – SAN ANTONIO FROM 2010 TO 2014

·Responsible for all 110 stores and 12 district managers.

·Assist Regional and District Managers with hiring and firing

·Overseeing employment policies and serving as a point of communication between employees and management, mediate disputes and participate in disciplinary procedures.

·Ensure compliance with employment laws and regulations

·Benefits administration, training, policy implementation, on-boarding, records management, recruitment and payroll administration.

REGIONAL MANAGER – SAN ANTONIO FROM 2000 TO 2010

Promoted to Regional Manager and relocated to home office in San Antonio.

·Responsible for: 6 District Managers and 45 stores in 5 States

·Hiring and firing of district level management

·Meet with District Managers to discuss each stores sales goals and needs, including hiring/firing, training, inventory, financials, marketing strategies

·Partner with the District Managers to support action plans that optimize Company business goals

·Maintain policies and procedures

·Attending conventions nationwide presenting the brand to invoke future sales

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DISTRICT MANAGER – LAS VEGAS FROM DECEMBER 1996 TO 2000I MMMMM I IN K OKIK I’LL J LK I’M KOI KOI KOI I I J J OK KIKK KOI KILL K OK J I YOU I

· Responsible for all day to day operations at Store 91 Las Vegas:

· Overseeing the Districts other Stores: 2 other Nevada, 2 Colorado and 2 California Stores :

· Traveling to & meeting with each store manager quarterly, completed store & management reviews

· based on appearance and performance. Discussed improvement plan.

· Completed an area marketing plan with store managers and supervisors

· Assisting with hiring, training, inventory control, banking deposit control, maintaining Company

· standards and goals

·Coordinated secured inventory audits quarterly for each store.

MANAGER STORE 91 – LAS VEGAS FROM DECEMBER 1992 TO 1996

· Responsible for all day to day operations:

· Hiring, training, inventory control, banking, scheduling, employee management

· Focused on consistently delivering exceptional in-store shopping experiences

· Ensure implementation of company standards and goals

· Employee reviews and improvement plans

· Marketing and sales promotions

·Accomplishments:

·Increased sales 10% first year as manager.

·Increased sales 15% 2nd year.

Education

·East Aurora High school 1979-1983

·Bryant & Stratton College1983-1985 - Associates Degree Business Management

Programs proficient in

. Microsoft Programs – Word, Excel and Outlook

. Acrobat

. Retail Pro POS Systems

. ADP Payroll System

References supplied upon request

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